Top Benefits
About the role
Are you ready to grow your career with a company that values your hard work, safety, and success? Join ProAmpac, a global leader in flexible packaging solutions. We’re more than just a place to work – we’re a team that’s shaping the future of packaging.
About Us
ProAmpac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do: Integrity
Intensity
Innovation Involvement Impact
We are looking for a full-time proactive, Graphics Administrator. The Graphics Administrator plays a critical role in managing the flexographic process, with a primary focus on pre-press packaging operations. This position is responsible for managing a defined portfolio of one to two key customers, ensuring seamless execution of projects from order intake through production and delivery. The role collaborates with customers and pre-press production teams, ensuring accurate, timely and consistent communication of all job requirements.
What You’ll Do
Tasks & responsibilities
Supports and contributes to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards. Supports and initiates development of customers service procedures, policies, and standards.
Customer Relationship Management
Manage artwork development for assigned customers, building strong, professional relationships Manage daily communication, including order updates, scheduling, issue resolution, and follow-ups Ensure customers and internal staff receive accurate and timely information and that expectations regarding delivery and quality are met Provide proactive updates and maintain a high level of responsiveness
Job Coordination & Execution
Enter information within ERP systems, ensuring all required information is complete and accurate Ability to prepare artwork files for production, ensuring compliance with printing and packaging specifications Process billing information for accounting Communicate clearly with pre-press and production teams to ensure alignment on job requirements Monitor job progress and follow through to ensure on-time completion and delivery
Pre-Press & Production Liaison
Act as a key liaison between internal and external teams
Coordinate revisions, approvals, and artwork changes Partner with production and scheduling to align timelines and priorities
Project Management
Coordinate all aspects of assigned projects from initiation to final delivery
Maintain strong attention to detail to minimize errors, rework, and delays Manage timelines, priorities, and competing demands with a sense of urgency Ensure adherence to internal processes, SOPs, and customer-specific requirements
Continuous Improvement & Communication
Identify development opportunities (ex: product knowledge, processes, policies, etc.) and suggested action plans and/or required training to department leadership. Assists and liaise between and among customers, management, sales, and production departments to resolve issues Ensure consistency and clarity in all instructions provided to internal teams Support a culture of accountability, responsiveness, and teamwork
Education
Bachelor’s degree or equivalent combination of education and experience
Minimum 2+ years of customer service experience in a manufacturing environment Required: Experience in flexographic printing, packaging, and pre-press processes Strong understanding of packaging workflows and production environments
Professional competencies
Advanced knowledge of pre-press packaging and flexographic processes
Project management and organizational skills with strong attention to detail Proficiency in ERP systems, Microsoft Office, and job tracking tools Ability to manage multiple priorities with speed and accuracy
Soft Skills
Strong communication skills with both customers and internal teams
Ability to work in a fast paced environment High sense of urgency and responsiveness Self-motivated with the ability to work independently Strong problem-solving and coordination skills Team-oriented mindset with the ability to collaborate cross-functionally
What We Offer
Competitive compensation with performance-based incentives and retirement savings plans with company match Customizable group benefits including health, dental, life, disability, and travel insurance Paid time off Career development opportunities A dynamic, inclusive work environment where your voice matters and your growth is supported
Not the right fit? Search for Graphics Administrator jobs in Ontario, Canada
About ProAmpac
ProAmpac is a global manufacturer of flexible film, foil, and fiber packaging solutions built on material science. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. ProAmpac’s approach to sustainability - ProActive Sustainability - provides innovative sustainable flexible packaging products to help our customers achieve their sustainability goals. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement, and Impact.
Similar Jobs
Top Benefits
About the role
Are you ready to grow your career with a company that values your hard work, safety, and success? Join ProAmpac, a global leader in flexible packaging solutions. We’re more than just a place to work – we’re a team that’s shaping the future of packaging.
About Us
ProAmpac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do: Integrity
Intensity
Innovation Involvement Impact
We are looking for a full-time proactive, Graphics Administrator. The Graphics Administrator plays a critical role in managing the flexographic process, with a primary focus on pre-press packaging operations. This position is responsible for managing a defined portfolio of one to two key customers, ensuring seamless execution of projects from order intake through production and delivery. The role collaborates with customers and pre-press production teams, ensuring accurate, timely and consistent communication of all job requirements.
What You’ll Do
Tasks & responsibilities
Supports and contributes to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards. Supports and initiates development of customers service procedures, policies, and standards.
Customer Relationship Management
Manage artwork development for assigned customers, building strong, professional relationships Manage daily communication, including order updates, scheduling, issue resolution, and follow-ups Ensure customers and internal staff receive accurate and timely information and that expectations regarding delivery and quality are met Provide proactive updates and maintain a high level of responsiveness
Job Coordination & Execution
Enter information within ERP systems, ensuring all required information is complete and accurate Ability to prepare artwork files for production, ensuring compliance with printing and packaging specifications Process billing information for accounting Communicate clearly with pre-press and production teams to ensure alignment on job requirements Monitor job progress and follow through to ensure on-time completion and delivery
Pre-Press & Production Liaison
Act as a key liaison between internal and external teams
Coordinate revisions, approvals, and artwork changes Partner with production and scheduling to align timelines and priorities
Project Management
Coordinate all aspects of assigned projects from initiation to final delivery
Maintain strong attention to detail to minimize errors, rework, and delays Manage timelines, priorities, and competing demands with a sense of urgency Ensure adherence to internal processes, SOPs, and customer-specific requirements
Continuous Improvement & Communication
Identify development opportunities (ex: product knowledge, processes, policies, etc.) and suggested action plans and/or required training to department leadership. Assists and liaise between and among customers, management, sales, and production departments to resolve issues Ensure consistency and clarity in all instructions provided to internal teams Support a culture of accountability, responsiveness, and teamwork
Education
Bachelor’s degree or equivalent combination of education and experience
Minimum 2+ years of customer service experience in a manufacturing environment Required: Experience in flexographic printing, packaging, and pre-press processes Strong understanding of packaging workflows and production environments
Professional competencies
Advanced knowledge of pre-press packaging and flexographic processes
Project management and organizational skills with strong attention to detail Proficiency in ERP systems, Microsoft Office, and job tracking tools Ability to manage multiple priorities with speed and accuracy
Soft Skills
Strong communication skills with both customers and internal teams
Ability to work in a fast paced environment High sense of urgency and responsiveness Self-motivated with the ability to work independently Strong problem-solving and coordination skills Team-oriented mindset with the ability to collaborate cross-functionally
What We Offer
Competitive compensation with performance-based incentives and retirement savings plans with company match Customizable group benefits including health, dental, life, disability, and travel insurance Paid time off Career development opportunities A dynamic, inclusive work environment where your voice matters and your growth is supported
Not the right fit? Search for Graphics Administrator jobs in Ontario, Canada
About ProAmpac
ProAmpac is a global manufacturer of flexible film, foil, and fiber packaging solutions built on material science. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. ProAmpac’s approach to sustainability - ProActive Sustainability - provides innovative sustainable flexible packaging products to help our customers achieve their sustainability goals. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement, and Impact.