Customer Service & Billing Specialist
Top Benefits
About the role
About Advanced Aircrew Academy At Advanced Aircrew Academy, we help flight departments elevate safety, exceed standards, and stay mission-ready. Through modern, customized training, we empower tens of thousands of aviation professionals to operate with clarity, consistency, and confidence.
Our Purpose and Values Purpose: To be the world’s most trusted aviation training partner. Values
- Mission-Driven Focus: One life saved makes it all worth it.
- People Serving People: Real people, real service.
- Change Champions: Advanced means moving forward.
- Decide. Do. Deliver: Decisions drive action, actions drive impact.
- One Aircrew: Shared responsibility, shared success.
Role: Customer Service Specialist
Reporting To: Customer Service Manager
Travel: 10% to 15%
About The Role As a Customer Service Specialist, you will be the first line of support for our customers, ensuring their training experience is seamless and positive. Seventy percent of your time will be focused on customer service engagements, resolving issues, and guiding customers through their training journey. The remaining thirty percent will be dedicated to billing support working directly with our Controller, helping maintain accurate invoicing, reconciling payments, and assisting with financial workflows.
This is a highly dynamic role that requires excellent communication, organizational skills, and attention to detail. You will collaborate across departments, contribute to smooth customer onboarding, and play an important role in both operational excellence and customer satisfaction.
What You Excel At
- Customer First Mindset. Creating a positive customer experience through responsiveness, empathy, and professionalism.
- Clear Communication. Explaining complex processes simply and ensuring alignment between internal teams and customers.
- Operational Accuracy. Maintaining precise records for billing and customer interactions.
- Problem Solving. Quickly identifying issues and guiding customers toward effective solutions.
- Collaboration. Partnering across teams Sales, Account Management, Finance to deliver seamless service.
What You Will Bring
- Customer Service Experience. 3+ years in customer service, support, or related roles, ideally in a SaaS or training environment.
- Billing & Invoicing Knowledge. Familiarity with invoicing, payment reconciliation, or financial systems such as QuickBooks Online.
- Communication Skills. Strong written and verbal communication, including comfort handling inbound calls.
- Organizational Strength. Ability to track multiple requests, maintain accurate records, and meet deadlines.
- Proactive Problem-Solving. A mindset of ownership and initiative when addressing inefficiencies or customer concerns.
- Technical Comfort. Familiarity with billing automation tools or LMS environments is a plus.
What We Offer
- Meaningful Impact. Contribute to a culture where every initiative, innovation, and interaction is aimed at strengthening aviation safety.
- Remote Flexibility. Work from anywhere while staying deeply connected to a mission-driven, collaborative team.
- Strategic Role. Represent the voice of the customer at a pivotal growth moment.
- High-Growth Environment. Join a team that’s rapidly expanding, welcomes innovative ideas, and fosters personal and professional development.
- Great Benefits. Enjoy medical, dental, and vision coverage, charitable giving match, retirement savings, and a generous PTO policy for your health today and in the future.
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
About Advanced Aircrew Academy
Advanced Aircrew Academy will transform your flight department training forever! Our customized eLearning curriculum enables flight operations to fulfill their pilot and business aviation employee training needs most efficiently and affordably - in any location, at any time! We excel by providing high-quality professional pilot recurrent, upgrade, and proficiency modules as well as 120+ modules for flight/cabin attendants, mechanics/engineers, line service technicians, schedulers/dispatchers, UAS, and office staff, all delivered using a world-class online aviation training system. We offer training programs for IS-BAO Part 91, 125, 135, and global client flight operations.
Flight department employees can log in and take their training at their own pace, at any time, from any place. All activity, progress, and exam scores are tracked and documented, and you have access to that information with a few mouse clicks. Our programs will train your pilots to the highest level of safety which will enhance your reputation and provide your company confidence in the marketplace of your operation.
You can start now by going to aircrewacademy.com, email us at info@aircrewacademy.com or call 843.557.1266
Customer Service & Billing Specialist
Top Benefits
About the role
About Advanced Aircrew Academy At Advanced Aircrew Academy, we help flight departments elevate safety, exceed standards, and stay mission-ready. Through modern, customized training, we empower tens of thousands of aviation professionals to operate with clarity, consistency, and confidence.
Our Purpose and Values Purpose: To be the world’s most trusted aviation training partner. Values
- Mission-Driven Focus: One life saved makes it all worth it.
- People Serving People: Real people, real service.
- Change Champions: Advanced means moving forward.
- Decide. Do. Deliver: Decisions drive action, actions drive impact.
- One Aircrew: Shared responsibility, shared success.
Role: Customer Service Specialist
Reporting To: Customer Service Manager
Travel: 10% to 15%
About The Role As a Customer Service Specialist, you will be the first line of support for our customers, ensuring their training experience is seamless and positive. Seventy percent of your time will be focused on customer service engagements, resolving issues, and guiding customers through their training journey. The remaining thirty percent will be dedicated to billing support working directly with our Controller, helping maintain accurate invoicing, reconciling payments, and assisting with financial workflows.
This is a highly dynamic role that requires excellent communication, organizational skills, and attention to detail. You will collaborate across departments, contribute to smooth customer onboarding, and play an important role in both operational excellence and customer satisfaction.
What You Excel At
- Customer First Mindset. Creating a positive customer experience through responsiveness, empathy, and professionalism.
- Clear Communication. Explaining complex processes simply and ensuring alignment between internal teams and customers.
- Operational Accuracy. Maintaining precise records for billing and customer interactions.
- Problem Solving. Quickly identifying issues and guiding customers toward effective solutions.
- Collaboration. Partnering across teams Sales, Account Management, Finance to deliver seamless service.
What You Will Bring
- Customer Service Experience. 3+ years in customer service, support, or related roles, ideally in a SaaS or training environment.
- Billing & Invoicing Knowledge. Familiarity with invoicing, payment reconciliation, or financial systems such as QuickBooks Online.
- Communication Skills. Strong written and verbal communication, including comfort handling inbound calls.
- Organizational Strength. Ability to track multiple requests, maintain accurate records, and meet deadlines.
- Proactive Problem-Solving. A mindset of ownership and initiative when addressing inefficiencies or customer concerns.
- Technical Comfort. Familiarity with billing automation tools or LMS environments is a plus.
What We Offer
- Meaningful Impact. Contribute to a culture where every initiative, innovation, and interaction is aimed at strengthening aviation safety.
- Remote Flexibility. Work from anywhere while staying deeply connected to a mission-driven, collaborative team.
- Strategic Role. Represent the voice of the customer at a pivotal growth moment.
- High-Growth Environment. Join a team that’s rapidly expanding, welcomes innovative ideas, and fosters personal and professional development.
- Great Benefits. Enjoy medical, dental, and vision coverage, charitable giving match, retirement savings, and a generous PTO policy for your health today and in the future.
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
About Advanced Aircrew Academy
Advanced Aircrew Academy will transform your flight department training forever! Our customized eLearning curriculum enables flight operations to fulfill their pilot and business aviation employee training needs most efficiently and affordably - in any location, at any time! We excel by providing high-quality professional pilot recurrent, upgrade, and proficiency modules as well as 120+ modules for flight/cabin attendants, mechanics/engineers, line service technicians, schedulers/dispatchers, UAS, and office staff, all delivered using a world-class online aviation training system. We offer training programs for IS-BAO Part 91, 125, 135, and global client flight operations.
Flight department employees can log in and take their training at their own pace, at any time, from any place. All activity, progress, and exam scores are tracked and documented, and you have access to that information with a few mouse clicks. Our programs will train your pilots to the highest level of safety which will enhance your reputation and provide your company confidence in the marketplace of your operation.
You can start now by going to aircrewacademy.com, email us at info@aircrewacademy.com or call 843.557.1266