Top Benefits
About the role
Help maintain and power the infrastructure behind critical services!
Join a team where your technical expertise directly supports the reliability of critical and emergency services. As a Technical Analyst, Operations, you'll contribute to the performance and resilience of integrated IT systems that underpin essential public safety infrastructure. This role offers the opportunity to work with advanced technologies in a high-impact environment, where precision, collaboration, and innovation are part of everyday operations.
The Emergency Health I&IT Solutions & Technology Management Branch at Ministry of Health (MOH)
The Emergency Health I&IT Solutions & Technology Management Branch (EHSTMB) delivers a wide range of mission and business critical solutions to enable business delivery and transformations. They deliver solutions for partners, primarily the Emergency Health Services Division, running 911 land ambulance communication services. In addition, they manage and support application and telecommunication solutions, GIS and data services as well as Security Operations, Disaster Recovery planning, and IT Portfolio and Technology Management. The branch develops and maintains mobile applications and data exchange services (including real-time dashboards) for use by various client organizations including 911 Dispatch Centers, Paramedic Services, Fire and others.
About the job
As part of our team, you will:
• provide hands-on, day-to-day operational support across all IT services and collaborate with cross-functional teams to complete technical tasks
• provide Tier 1, 2, and 3 technical troubleshooting and problem-solving support to business units and colleagues
• administer and manage security and encryption programs, policies, and procedures in liaison with partners, vendors, users, and clients
• support corporate IT initiatives by offering technical expertise and assistance
• review operational inefficiencies and systemic problems, research potential solutions, and recommend new technologies
• monitor, maintain, and troubleshoot complex technologies including Ethernet switches, routers, remote access (SSL/IPSec VPN), WAN compression devices, site-to-site VPNs, firewalls, SD-WAN, Public Safety Radio equipment, and emerging cloud-based network solutions
What you bring to the team
Mandatory requirements
You have:
• a valid class G Ontario Driver's Licence to travel throughout the province
• Basic CPR and First Aid Certification or the ability to obtain such certification
Additional requirements
You can work rotating shifts in a 24/7 operational environment, including evenings, nights, weekends, and holidays.
Technical knowledge
You have knowledge of:
• current and emerging technologies, including server and desktop operating systems, Microsoft Office Suite, VPN hardware/software, firewalls, and network communication protocols
• network architecture and topology, including physical and virtual servers, backup software, databases, and diagnostic tools for complex technical issues
• configuration and maintenance of networking equipment such as routers, firewalls, and switches using NX-OS, FXOS,and CAT-OS
• systems development methodologies, technical models, protocols, IEEE standards, and principles of application/network failover redundancy
• physical network interfaces such as Fiber, Twinax, Copper, and emerging cabling and connector technologies
• end-user licensing agreements to fulfill service obligations
Analytical and problem-solving skills
You can:
• diagnose and resolve technical issues by identifying root causes and recommending solutions (eg., application updates, hardware/software reconfigurations)
• troubleshoot connectivity issues using traffic flow, packet inspection, and event logging techniques
• use scripting tools and programming languages to build automated solutions that update and collect data across large-scale systems
Communication and interpersonal skills
You can:
• present technical and strategic information to senior management
• interact with end users and external vendors
• prepare discussion papers, briefing notes, and recommendations for hardware, software, and network enhancements (e.g, upgrades, new features/services)
• write technical documentation for applications, networks, and operating procedures (e.g. backup and disaster recovery, deployments, installation)
• explain technical solutions/concepts to non-technical staff and senior leadership
• work both independently and within a team environment
Project management and organizational skills
You can:
• apply project management methodologies and techniques to develop, design, and implement project plans, budgets, and human resources
• manage competing priorities and meet deadlines
• provide guidance and support to team members while coordinating shifting priorities across departments
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment
Additional information
Address:
2 English Temporary, duration up to 12 months, 282 Fennell Ave W, Hamilton, West Region, Criminal Record and Judicial Matters Check (Fingerprint Based), Canadian Border Services
About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
Please apply online, only, at www.ontario.ca/careers , quoting Job ID 233759, by Monday, October 6, 2025 . Please follow the instructions to submit your application. Faxes are not being accepted at this time.
If you require accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.
The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code .
About Government of Ontario
Ontario Government | Gouvernement de l'Ontario
The Ontario Government works to serve the public interest and uphold the public trust by providing Ministers with objective advice and expert guidance. The Ontario Public Service carries out the decisions and policies of the elected government with integrity and accountability and administers public services to the highest professional standards.
Le gouvernement de l'Ontario sert l'intérêt public et conserve la confiance du public en fournissant aux ministres des conseils objectifs et spécialisés. La fonction publique de l'Ontario applique les décisions et les politiques du gouvernement élu. En respectant le principe de reddition des comptes et avec intégrité, elle administre les services à la population selon les normes professionnelles les plus rigoureuses.
Top Benefits
About the role
Help maintain and power the infrastructure behind critical services!
Join a team where your technical expertise directly supports the reliability of critical and emergency services. As a Technical Analyst, Operations, you'll contribute to the performance and resilience of integrated IT systems that underpin essential public safety infrastructure. This role offers the opportunity to work with advanced technologies in a high-impact environment, where precision, collaboration, and innovation are part of everyday operations.
The Emergency Health I&IT Solutions & Technology Management Branch at Ministry of Health (MOH)
The Emergency Health I&IT Solutions & Technology Management Branch (EHSTMB) delivers a wide range of mission and business critical solutions to enable business delivery and transformations. They deliver solutions for partners, primarily the Emergency Health Services Division, running 911 land ambulance communication services. In addition, they manage and support application and telecommunication solutions, GIS and data services as well as Security Operations, Disaster Recovery planning, and IT Portfolio and Technology Management. The branch develops and maintains mobile applications and data exchange services (including real-time dashboards) for use by various client organizations including 911 Dispatch Centers, Paramedic Services, Fire and others.
About the job
As part of our team, you will:
• provide hands-on, day-to-day operational support across all IT services and collaborate with cross-functional teams to complete technical tasks
• provide Tier 1, 2, and 3 technical troubleshooting and problem-solving support to business units and colleagues
• administer and manage security and encryption programs, policies, and procedures in liaison with partners, vendors, users, and clients
• support corporate IT initiatives by offering technical expertise and assistance
• review operational inefficiencies and systemic problems, research potential solutions, and recommend new technologies
• monitor, maintain, and troubleshoot complex technologies including Ethernet switches, routers, remote access (SSL/IPSec VPN), WAN compression devices, site-to-site VPNs, firewalls, SD-WAN, Public Safety Radio equipment, and emerging cloud-based network solutions
What you bring to the team
Mandatory requirements
You have:
• a valid class G Ontario Driver's Licence to travel throughout the province
• Basic CPR and First Aid Certification or the ability to obtain such certification
Additional requirements
You can work rotating shifts in a 24/7 operational environment, including evenings, nights, weekends, and holidays.
Technical knowledge
You have knowledge of:
• current and emerging technologies, including server and desktop operating systems, Microsoft Office Suite, VPN hardware/software, firewalls, and network communication protocols
• network architecture and topology, including physical and virtual servers, backup software, databases, and diagnostic tools for complex technical issues
• configuration and maintenance of networking equipment such as routers, firewalls, and switches using NX-OS, FXOS,and CAT-OS
• systems development methodologies, technical models, protocols, IEEE standards, and principles of application/network failover redundancy
• physical network interfaces such as Fiber, Twinax, Copper, and emerging cabling and connector technologies
• end-user licensing agreements to fulfill service obligations
Analytical and problem-solving skills
You can:
• diagnose and resolve technical issues by identifying root causes and recommending solutions (eg., application updates, hardware/software reconfigurations)
• troubleshoot connectivity issues using traffic flow, packet inspection, and event logging techniques
• use scripting tools and programming languages to build automated solutions that update and collect data across large-scale systems
Communication and interpersonal skills
You can:
• present technical and strategic information to senior management
• interact with end users and external vendors
• prepare discussion papers, briefing notes, and recommendations for hardware, software, and network enhancements (e.g, upgrades, new features/services)
• write technical documentation for applications, networks, and operating procedures (e.g. backup and disaster recovery, deployments, installation)
• explain technical solutions/concepts to non-technical staff and senior leadership
• work both independently and within a team environment
Project management and organizational skills
You can:
• apply project management methodologies and techniques to develop, design, and implement project plans, budgets, and human resources
• manage competing priorities and meet deadlines
• provide guidance and support to team members while coordinating shifting priorities across departments
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment
Additional information
Address:
2 English Temporary, duration up to 12 months, 282 Fennell Ave W, Hamilton, West Region, Criminal Record and Judicial Matters Check (Fingerprint Based), Canadian Border Services
About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
Please apply online, only, at www.ontario.ca/careers , quoting Job ID 233759, by Monday, October 6, 2025 . Please follow the instructions to submit your application. Faxes are not being accepted at this time.
If you require accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.
The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code .
About Government of Ontario
Ontario Government | Gouvernement de l'Ontario
The Ontario Government works to serve the public interest and uphold the public trust by providing Ministers with objective advice and expert guidance. The Ontario Public Service carries out the decisions and policies of the elected government with integrity and accountability and administers public services to the highest professional standards.
Le gouvernement de l'Ontario sert l'intérêt public et conserve la confiance du public en fournissant aux ministres des conseils objectifs et spécialisés. La fonction publique de l'Ontario applique les décisions et les politiques du gouvernement élu. En respectant le principe de reddition des comptes et avec intégrité, elle administre les services à la population selon les normes professionnelles les plus rigoureuses.