Wealth Management IT Application Support
Top Benefits
About the role
Job Description
What is the opportunity?
As the Business Operations Support Specialist (12 month contract), you will be involved to maintain and support for a number of applications including but not limited to Avaloq - the core banking system used by Wealth Management (WM) Asia Business and Functional units.
What will you do?
- Works with the application support team lead and other team members as a team, to ensure safety and soundness of application environments for daily operations based on the SLA
- Provide L1 and L2 functional and technical support to the end users across multi-functional and geographic areas
- Manage complexity well and coordinate information and activities among groups with differing agendas, across multi-functional and geographic areas
- Support daily Day End Process, investigate and resolve when issue arise
- Coordinate with vendor or L2/3 to resolve production issues and communicate with end users
- Conduct UAT and PIV for adhoc or monthly release
What do you need to succeed?
Must-have
- Bachelor’s degree in Computer Science, Information Technology or equivalent field is required
- The role would typically require 1 - 2 years’ experience in application support or business analysis role in banking/ brokerage/ investment industry
- Ability to quickly familiarise oneself with knowledge of international business units, regulations, pressures, requirements
- Strong interpersonal, communication and presentation skills
- Strong troubleshooting and analysis skills
- Contract is renewable subject to performance
Nice-to-have
- Experience working with remote teams in global banks, and able to handle complex matrix structure
- Experience of Avaloq is nice-to-have
- Good knowledge of trading connectivity and market infrastructure
- Practical knowledge of financial markets and applicable regulations
What’s in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive and high-performing team
- A world-class training program in financial services
- Ability to make a difference and lasting impact.
Agency Notice****
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additio nal details.
Job Skills
Critical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time Management
Additional Job Details
Address:
979 KING'S ROAD:HONG KONG
City:
Hong Kong
Country:
Hong Kong
Work hours/week:
40
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2025-11-03
Application Deadline:
2025-12-03
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Wealth Management IT Application Support
Top Benefits
About the role
Job Description
What is the opportunity?
As the Business Operations Support Specialist (12 month contract), you will be involved to maintain and support for a number of applications including but not limited to Avaloq - the core banking system used by Wealth Management (WM) Asia Business and Functional units.
What will you do?
- Works with the application support team lead and other team members as a team, to ensure safety and soundness of application environments for daily operations based on the SLA
- Provide L1 and L2 functional and technical support to the end users across multi-functional and geographic areas
- Manage complexity well and coordinate information and activities among groups with differing agendas, across multi-functional and geographic areas
- Support daily Day End Process, investigate and resolve when issue arise
- Coordinate with vendor or L2/3 to resolve production issues and communicate with end users
- Conduct UAT and PIV for adhoc or monthly release
What do you need to succeed?
Must-have
- Bachelor’s degree in Computer Science, Information Technology or equivalent field is required
- The role would typically require 1 - 2 years’ experience in application support or business analysis role in banking/ brokerage/ investment industry
- Ability to quickly familiarise oneself with knowledge of international business units, regulations, pressures, requirements
- Strong interpersonal, communication and presentation skills
- Strong troubleshooting and analysis skills
- Contract is renewable subject to performance
Nice-to-have
- Experience working with remote teams in global banks, and able to handle complex matrix structure
- Experience of Avaloq is nice-to-have
- Good knowledge of trading connectivity and market infrastructure
- Practical knowledge of financial markets and applicable regulations
What’s in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive and high-performing team
- A world-class training program in financial services
- Ability to make a difference and lasting impact.
Agency Notice****
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additio nal details.
Job Skills
Critical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time Management
Additional Job Details
Address:
979 KING'S ROAD:HONG KONG
City:
Hong Kong
Country:
Hong Kong
Work hours/week:
40
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2025-11-03
Application Deadline:
2025-12-03
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.