• Location: Edmonton Research Park
• Posted: November 20, 2025
• Competition #: 4006

Alberta Innovates is seeking to recruit a Technical Analyst with the Information Technology Services (ITS) team. This role will be based out of our Edmonton Research Park office and is eligible for hybrid work. This position is responsible for supporting and developing infrastructure services and solutions across cloud services, desktop management, network oversight, and software licensing. Additionally, the role involves coordinating and collaborating with vendors and Managed Service Providers (MSPs) to ensure the effective delivery of essential IT services and projects.

You would be a good fit for this position if you:

• Are driven by urgency to deliver impactful IT solutions aligned to measurable outcomes.
• Excel at translating complex technical concepts into clear, actionable language.
• Demonstrate exceptional planning and time management, quickly grasping business needs to bridge gaps between stakeholders.
• Have a proven ability to manage multiple initiatives, foster strategic partnerships, and advocate for change, they bring strong documentation skills, outstanding communication, and a customer-first mindset to every project.

We are game changers

Alberta Innovates is a provincially funded corporation with a mandate to deliver 21st-century solutions for the most compelling challenges facing Albertans. We do this by building on our province’s research and technology development strengths in the core sectors of health, environment, energy, food and fibre, and platforms such as artificial intelligence, nanotechnology and omics. We are working with our partners to diversify Alberta’s economy, improve our environmental performance and enhance the well-being of Albertans through research and innovation.

Our subsidiary, InnoTech Alberta, offers a diversified range of scientific engineering and technological research and testing capabilities, and the facilities to support technology scale-up. Our multidisciplinary team has the depth of experience to work across all sectors, from energy to health to food and fibre. InnoTech Alberta offers you access to research talent, technical expertise, and unique facilities that can help accelerate technology development that serves both the private and public sector.

Here’s some more information about the position:

Responsibilities include, but are not limited to the following:

• Provide technical support and oversight for IT infrastructure, end-user devices, and desktop management.
• Monitor and troubleshoot system operations to ensure performance, stability, and service continuity.
• Lead and contribute to IT projects, including cloud migration, digital transformation, and service optimization.
• Develop and implement processes for enterprise solutions, reporting tools, and data management systems.
• Enhance disaster recovery and cybersecurity resilience by coordinating with the Cybersecurity team on scheduled testing, vulnerability management, and effective incident response protocols.
• Collaborate with stakeholders to translate business needs into effective technical solutions.
• Manage vendor relationships, including performance oversight, issue resolution, and contract reviews.
• Drive continuous improvement through innovation, automation, and adoption of emerging technologies.
• Demonstrate strong customer service orientation and proven ability to ensure client satisfaction through timely, effective support and relationship management.
• Design and deliver enterprise-grade solutions tailored to client needs, leveraging approved tools, frameworks, and architecture standards.

Qualifications and skills we are looking for:

• Diploma or Certificate in computer science, computer systems technology, information technology, related discipline or equivalent work experience.
• A bachelor’s degree in computer science is an asset
• 5+ years of progressive Information Technology experience
• Progressive experience supporting, designing and implementing services related to Microsoft Windows, MacOS, Android and iOS devices
• Experience with Mobile Device Management tools
• Microsoft Intune experience is an asset
• Experience with cloud-based services, technologies and platforms
• Microsoft Azure experience is an asset
• Relevant cloud platform experience (AWS, Google Cloud) is also applicable.
• Experience working with Service Now service management platform.
• Experience supporting, designing and implementing services to support research focused lab-based environments
• Experience with operational technology (OT) and systems is an asset.
• Knowledge of IT architecture tools, methods and standard
• Experience working in an enterprise Microsoft 365 environment
• Certification in ITIL and /or COBIT Framework is preferred

Why Alberta Innovates?

We offer our employees opportunities to work on projects that will expand their skill sets while witnessing the visible impacts of their efforts. We value the development of our employees and create opportunities for working in capacities that allow new skills to be learned. We know that the wellness of our team is the most important part of our business, so we offer a strong benefits package, vacation starting at 3 weeks and paid time off programs to promote work-life balance.

At Alberta Innovates, we respect diversity and embrace an inclusive culture. We value uniqueness and different perspectives as they play a critical role in our success. To achieve this, individuals are selected based on qualifications, merit, and abilities and we encourage applications from all backgrounds to apply.

The final candidate will be required to undergo a security clearance and provide credible references.

This position will remain open until a suitable candidate is found.

Interested and qualified applicants are encouraged to submit a cover letter and resume to applynow@albertainnovates.careferencing the competition title and number in the subject line.

The personal information collected in application for this position is for recruitment and hiring purposes. This collection is authorized by section 4 (c) of the Protection of Privacy Act.

ALBERTA INNOVATES IS COMMITTED TO THE PRINCIPLE OF EQUITY IN EMPLOYMENT AND ENCOURAGES APPLICATIONS FROM ALL QUALIFIED INDIVIDUALS. WE WISH TO THANK ALL APPLICANTS FOR THEIR INTEREST. HOWEVER, ONLY THOSE INVITED FOR AN INTERVIEW WILL BE CONTACTED.

How to Apply

To apply for this role, attach your resume to the email. Alternatively, email your resume to applynow@albertainnovates.ca using Technical Analyst (4006) in the subject line of your email.