About the role
SUMMARY
The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
After the initial 4-8 week training period in office, this role would require a hybrid work schedule in our Calgary office (Tues-Thur in office, Mon/Fri work from home). This position will start on October 27th, 2025.
Pay rate: $20.00/hour CAD
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta's culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
IDEAL QUALIFICATIONS:
- Call center experience is a plus
- Excellent communication skill – both written and orally
- Working PC knowledge, windows preferred and related applications
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Ability to learn and apply new information or skills
About Avetta
Navigate supply chain risks with confidence. Avetta provides you with the tools and expertise needed to proactively identify, assess, and mitigate risks, all within a single unified platform. From robust supplier monitoring to advanced cybersecurity measures, ESG compliance, and subcontractor management, the Avetta One platform has you covered. The only all-in-one contractor risk management platform you need.
About the role
SUMMARY
The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.
After the initial 4-8 week training period in office, this role would require a hybrid work schedule in our Calgary office (Tues-Thur in office, Mon/Fri work from home). This position will start on October 27th, 2025.
Pay rate: $20.00/hour CAD
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta's culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
IDEAL QUALIFICATIONS:
- Call center experience is a plus
- Excellent communication skill – both written and orally
- Working PC knowledge, windows preferred and related applications
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Ability to learn and apply new information or skills
About Avetta
Navigate supply chain risks with confidence. Avetta provides you with the tools and expertise needed to proactively identify, assess, and mitigate risks, all within a single unified platform. From robust supplier monitoring to advanced cybersecurity measures, ESG compliance, and subcontractor management, the Avetta One platform has you covered. The only all-in-one contractor risk management platform you need.