Pay Range: $100,000 - $130,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview: UX Manager is a passionate and proven visionary who defines and drives the next generation of user experiences for our mobile and web products, and leads a team of Design Strategists, UX Designers, and UX Writers.

The successful candidate is able to understand the goals of the organization, the needs of our customers, and can foster strong relationships with product managers, developers, and other stakeholders.

Overview

Key Responsibilities:

Strategy & Planning:

• Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design products that provide Home Depot customers and associates with an unparalleled shopping experience.
• Aligns user experience efforts across products and projects.
• Communicates with key user and operational groups to understand business needs.
• Elicits ideas and assists team members with gaining shared understanding and aligns the product team and stakeholders.
• Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners.
• Identify team needs with regard to process, tools, documentation, asset management, etc. and make necessary enhancements.
• Balances multiple inputs of priorities and needs, making sure inter-dependencies are understood and planned for effectively.
• Proactively drive innovation initiatives and products to execution, often dealing with ambiguity.

Delivery & Execution:

• Capture design requirements and project goals.
• Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise.
• Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities.
• Receives and prioritizes incoming requests from business partners and stakeholders.
• Communicates project and program status.
• Guides the analysis of user experience data and provides recommendations to address business needs.
• Coaches and pairs with team members (UX, engineering, and product management) across portfolios to design solutions and share best practices.
• Guides the creation of designs such that information is easy to find, consume and understand.
• Guides the communication of ideas and designs to end users and product team members, engineering and business stakeholders.

People Management:

• Provides leadership, mentoring, and coaching to UX professionals.
• Plans and allocates resources for projects.
• Conducts regular reviews, reviewing individual development plans and providing performance feedback.
• Fosters collaboration with team members (UX, Engineering, Product Management, etc.) to drive value and identify and resolve impediments.
• Acts as a proponent of UX practices.
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
• Guides more junior team members in strategy, alignment, analysis, and execution tasks.
• Participates in and contributes to learning activities.

Competencies:

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs.
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
• Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

Skills:

• Excellent decision making and problem-solving skills.
• Solid understanding of user-centered design patterns, methodologies and best practices.
• Proven analytical ability.
• Ability to lead a multi-disciplinary team and work cross-functionally with business partners.
• Ability to assess, prioritize, and make trade-offs against business, technical, and user constraints.
• Comfortable with complexity and ambiguity, with a passion for the challenges around organizing it.

Direct Manager/Direct Reports:

• Reports to Sr. Manager, UX
• Direct Reports: UX Leads, UX Designers, Design Strategists, UX Writers

Travel Requirements:

• Additional minimal travel as required

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working - in office - Mon to Fri - 1 Concorde Gate, North York

Working Conditions:

• Working in an office setting: computer work, camera on virtual meetings, attending meetings in-person

Minimum Education:

• University/College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience:

• 5-7 years of experience in UX design, interaction design, UX research, or design strategy.

Minimum Leadership Experience:

• Experience managing a team of UX professionals.

Certifications:

• None

Other Requirements/Assets:

• Asset: Experience with Miro and Figma

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.