Job ID: 2026-05
Job Type: Full-time
Job Status: Open Vacancy
Location: Niagara Falls, ON (On-site)

Compensation Range: $30.64 - $36.60 per hour

Application Deadline: February 17, 2026

Who We Are

The Niagara Parks Commission is a self-financed agency of the Ontario Ministry of Tourism, Culture and Gaming. The Niagara Region offers an unparalleled variety of sights and sounds, from the majestic Niagara Falls to theatres, festivals and wineries.

Our vision is to become one of the most spectacular parks in the world. Passionate, enthusiastic and caring individuals that make up the Niagara Parks team are a big part of the reason we’re well on our way.

Career paths with Niagara Parks cover an incredible range of opportunities as diverse as the 56 kilometers that make up our lands including retail, attractions, culinary, parks operations, heritage, golf operations and more! From Lake Erie to Lake Ontario, we are Niagara Parks. One Park. One Team. Join Us!

What We Offer

Niagara Parks offers a comprehensive total rewards package designed to support the health, well-being, and financial security of our employees. This includes:

• Employer matched lifetime pension (Defined Benefit Pension Plan)
• 4% Vacation Pay
• Employee Family Assistance Program (EFAP)
• Discounts to Niagara Parks retail stores, culinary experiences, and golf
• Passes to Niagara Parks attractions to share with family and friends
• Free entry into all Niagara Parks attractions
• Access to the Attractions Ontario Reciprocal Program
• Access to Perkopolis for exclusive discounts on entertainment, shopping, travel, and more
• Free transportation on the Niagara Parks WEGO Bus Green Line and Falls Incline Railway

What You’ll Do

Operations

• Organizes daily tour bookings.
• Communicates & co-ordinates with the kitchen & guests to ensure quality of meals & service of operations - meets/exceeds acceptable standards.
• Manages inventory levels of food and beverage stock & prepares orders when required.
• Provides recommendations to improve the menus, product, service & efficiency of the operations.
• Prepare and co-ordinate accurate and up-to-date signage, price lists and labels for all areas of operation.
• Assists in all areas of the restaurant and kitchen operations as needed (I.e. cash, hosts, dishwashers, bussers, etc.).
• Maintains confidentiality for all aspects of business operations

Administration

• Sunshine Report – enters relevant data at start of season and maintains throughout the season (rates of pay,
• Holiday Pay entitlement, etc.).
• Completes bi-weekly payroll; checks daily extensions, totals hours, prepares time sheets; provides overtime report to Manager: Aloha POS programming-menu, taxes, discounts, employees, etc.
• Maintains and provides daily records and statistics & generates reports that capture departmental sales, productivity, labour costs, inventory, etc.
• Manages the daily cash transactions for restaurant operations including; floats, billings, imprest funds, daily change orders, conducts cash audits and is accountable for any cash discrepancies; develops, maintains and revises staffing guides and job tasks.
• Provides recommendations regarding operational issues
• Performs other clerical/administrative duties such as answering phones, making reservations, etc.
• Prepare all administration for seasonal staff(I.e. contracts, change of rates, final pay record, appraisals)
• Ensures equipment is in good operating order and arranges for repairs as required.

Supervisory

• Supervises and writes schedules for all staff including bargaining unit and students, determining work stations assigning tasks, monitoring and evaluating staff, ensuring budgeted targets are met.
• Trains new supervisory staff.
• Monitors quality of food, cleanliness of restaurant, level of service and other standards for the operations.
• Provides technical guidance, advice and assistance to staff.
• Attends training seminars and trade shows where relevant, and relays the information gathered there to staff.
• Ensures prompt and efficient customer service and follows up with concerns and takes required actions; Resolves guests concerns.
  • Participates in hiring, corrective action, staff development, training and employee relations; reviews and updates policies and procedure with manager as required.
  • Under the supervision of the Queen Victoria Place Manager writes and delivers performance appraisals for all staff.
  • Ensures that employees, contractors, etc. work in compliance with the Occupational Health & Safety Act, the NPC
  • Code of Conduct, AGCO regulations all other relevant policies/procedures
• Ensures uniform and staff appearance standards are maintained.
• Participates in the development of in-house training, ensures outside training (CPR, First Aid, H&S Orientation
• Smart Serve, all HR courses) is organized and completion of training is documented.
• Ensure efficient staffing levels are maintained and budgeted targets are met

Performs Other Related Duties

• Prepares financial and/or business forecast for reporting and scheduling purposes.
• Assists when required in coordinating and delegating catering, banquets and other events.
• Reviews and signs requisitions/monthly summaries / transfers, etc. when required.
• Develops and creates Memos and Friendly Reminders to assist staff in performing tasks to the established standards
• Attends and participates in Manager meetings
• As assigned.

What You'll Need

• Required to have completed a Secondary School diploma or the equivalent knowledge and experience.
• Minimum three (3) years of food and beverage industry experience.
• Strong customer service skills.
• Analytical and financial skills and experience.
• Effective interpersonal skills including oral and written communication skills.
• Organizational and planning skills.
• Ability to multi-task and prioritize.

Our Commitment

Since 1885, Niagara Parks has preserved the natural beauty and cultural heritage of the Niagara River corridor. With a commitment to stewardship, sustainability, and public accessibility, we protect this treasured destination while delivering world class experiences to millions each year.

Niagara Parks is dedicated to preserving, promoting, and enhancing this remarkable place for our communities, visitors, and future generations. As we look ahead, we strive to become one of the most spectacular parks in the world.

The personal information in your candidate profile is collected under the authority of the Niagara Parks Act, R.S.O. 1990, C.N.3, s.4(l) and in accordance with the Freedom of Information and Protection of Privacy Act. It will be used to assess your qualifications for the job postings to which you apply. If successful, your information will also be used for the creation of your employee profile under the authority of the Employment Standards Act, 2000, c.41, s.15(1). We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Niagara Parks will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability – related accommodations, please inform the Human Resources (HR) staff. We thank all applicants for their interest, however only those selected for an interview will be contacted. If you require additional information regarding the collection and use of the personal information in your candidate profile, or would like to request an alternate format, please contact Niagara Parks at 905.295.4377 ext. 0 or by e-mail at employment@niagaraparks.com.

The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions.