Assistant Manager Member Services - Lagimodiere Branch
About the role
An exciting opportunity awaits!
We currently have an opportunity for the Assistant Manager, Member Services to join our team in Lagimodiere Branch! As the Assistant Manager, Member Services, you will assist with supervising and developing Member Service Representatives, monitoring departmental activities to ensure maximum service levels are met, and identifying training and development needs.
Specific Responsibilities
- Assist with hiring, leading and coaching staff to ensure objectives are met relating to member service, member retention and member development
- Foster business development through service excellence and product knowledge
- Organize, schedule and monitor member service activities to ensure maximum service levels and work flow
- Assist with training and development for new and existing staff to ensure maximum quality of member service and to promote staff development
- Provide input to establish performance standards and assist in evaluating performance of staff
- Resolve more complex problems and member complaints as referred by Member Service staff and other branch staff
- Scheduling, training and other administrative duties
Qualifications
- Grade 12 diploma plus two years of formal education or equivalent (includes the completion of CUIC General Studies program), plus 2 to 4 years of job-related experience or equivalent combination of education and experience
- Excellent interpersonal and communication skills, both verbal and written
- Demonstrated prioritization, organization, time management and planning skills
- Intermediate knowledge and experience with Microsoft Office
Accessibility and inclusivity
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.
Closing Date: September 07, 2025
We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
About Steinbach Credit Union
SCU (Steinbach Credit Union) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $9.5 billion in assets. For nearly 85 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide products and services that are tailored to meet every member's individual needs in the best way possible. SCU is proud to be recognized as one of Canada’s Best Employers for Recent Grads for 2023. Find out why, at Canada's Top 100 The Career Directory 2023 or visit SCU's Careers for current opportunities.
Assistant Manager Member Services - Lagimodiere Branch
About the role
An exciting opportunity awaits!
We currently have an opportunity for the Assistant Manager, Member Services to join our team in Lagimodiere Branch! As the Assistant Manager, Member Services, you will assist with supervising and developing Member Service Representatives, monitoring departmental activities to ensure maximum service levels are met, and identifying training and development needs.
Specific Responsibilities
- Assist with hiring, leading and coaching staff to ensure objectives are met relating to member service, member retention and member development
- Foster business development through service excellence and product knowledge
- Organize, schedule and monitor member service activities to ensure maximum service levels and work flow
- Assist with training and development for new and existing staff to ensure maximum quality of member service and to promote staff development
- Provide input to establish performance standards and assist in evaluating performance of staff
- Resolve more complex problems and member complaints as referred by Member Service staff and other branch staff
- Scheduling, training and other administrative duties
Qualifications
- Grade 12 diploma plus two years of formal education or equivalent (includes the completion of CUIC General Studies program), plus 2 to 4 years of job-related experience or equivalent combination of education and experience
- Excellent interpersonal and communication skills, both verbal and written
- Demonstrated prioritization, organization, time management and planning skills
- Intermediate knowledge and experience with Microsoft Office
Accessibility and inclusivity
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.
Closing Date: September 07, 2025
We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
About Steinbach Credit Union
SCU (Steinbach Credit Union) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $9.5 billion in assets. For nearly 85 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide products and services that are tailored to meet every member's individual needs in the best way possible. SCU is proud to be recognized as one of Canada’s Best Employers for Recent Grads for 2023. Find out why, at Canada's Top 100 The Career Directory 2023 or visit SCU's Careers for current opportunities.