Bilingual Customer Service Representative (English / French)
Top Benefits
About the role
Acute Care Technology
ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.
We offer competitive salaries and a comprehensive benefits package.
This is a Hybrid role: 2 - Days in Office / 3 - Days Work from Home
Hours: 9am - 5:30pm
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
Responsible for being 100% available to answer and respond to a high volume
of inbound phones calls through the ZOLL Customer Support toll-free number
Processing orders by Phone and Email via the ORACLE Cloud database.
Provide Customers with detailed, accurate information on status of purchase
orders, sales orders, returns, credits, and shipping.
Ensure Customers’ needs are taken care of within the standards of
performance set by management.
Interact with various departments regularly to achieve the best results for the
Customer.
Primary Functions
Total Order Management
Promptly answer inbound phone calls for customers. Process orders via phone and e-mail.
Qualify and execute credit, invoice-only and return authorization
requests
Provide accurate, professional and responsive customer support to customers
and all other personnel within the organization at all levels.
Provide verbal and email order confirmations upon request by the customer. Perform other administrative tasks within the ZOLL Canada office as required. Support the coordination and compilation of RFP responses as required.
Competencies
3-5+ years solid customer service background, preferably in a call center
and/or order processing environment.
Previous experience with Oracle Cloud is desired.
Previous experience with Sales Force applications is desired
Professional and courteous telephone manners with a customer focus. Attention to detail, minimizing customer impacted errors.
Ability to comprehend complex product configurations, handle multifunction
tasks and proven follow-up skills.
Ability to effectively communicate (oral and written) in both English and
French.
This position requires the ability to learn, retain, and apply complete
knowledge of ZOLL Corporate Policies and Procedures and company-wide
operation procedures (i.e. Sales Order Flow Procedures, Approval Process,
Shipping Procedures, and Warranty Procedures).
Will be required to work extended hours as needed during fiscal month and
quarter end as defined by management.
Educational Requirements
Community College Diploma or equivalent
ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.
The Annual Salary For This Position Is
$60,000.00 to $65,000.00
Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
Not the right fit? Search for Bilingual Customer Service Representative jobs in Mississauga, Ontario, Canada
About Zoll Medical Corporation
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care.The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries.
Similar Jobs
Bilingual Customer Service Representative (English / French)
Top Benefits
About the role
Acute Care Technology
ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.
We offer competitive salaries and a comprehensive benefits package.
This is a Hybrid role: 2 - Days in Office / 3 - Days Work from Home
Hours: 9am - 5:30pm
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
Responsible for being 100% available to answer and respond to a high volume
of inbound phones calls through the ZOLL Customer Support toll-free number
Processing orders by Phone and Email via the ORACLE Cloud database.
Provide Customers with detailed, accurate information on status of purchase
orders, sales orders, returns, credits, and shipping.
Ensure Customers’ needs are taken care of within the standards of
performance set by management.
Interact with various departments regularly to achieve the best results for the
Customer.
Primary Functions
Total Order Management
Promptly answer inbound phone calls for customers. Process orders via phone and e-mail.
Qualify and execute credit, invoice-only and return authorization
requests
Provide accurate, professional and responsive customer support to customers
and all other personnel within the organization at all levels.
Provide verbal and email order confirmations upon request by the customer. Perform other administrative tasks within the ZOLL Canada office as required. Support the coordination and compilation of RFP responses as required.
Competencies
3-5+ years solid customer service background, preferably in a call center
and/or order processing environment.
Previous experience with Oracle Cloud is desired.
Previous experience with Sales Force applications is desired
Professional and courteous telephone manners with a customer focus. Attention to detail, minimizing customer impacted errors.
Ability to comprehend complex product configurations, handle multifunction
tasks and proven follow-up skills.
Ability to effectively communicate (oral and written) in both English and
French.
This position requires the ability to learn, retain, and apply complete
knowledge of ZOLL Corporate Policies and Procedures and company-wide
operation procedures (i.e. Sales Order Flow Procedures, Approval Process,
Shipping Procedures, and Warranty Procedures).
Will be required to work extended hours as needed during fiscal month and
quarter end as defined by management.
Educational Requirements
Community College Diploma or equivalent
ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.
The Annual Salary For This Position Is
$60,000.00 to $65,000.00
Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
Not the right fit? Search for Bilingual Customer Service Representative jobs in Mississauga, Ontario, Canada
About Zoll Medical Corporation
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care.The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries.