About the role
Overview NSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.
To strengthen our onsite support teams across North America and Canada , we are looking for Level 1 IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.
Role Overview This is an entry-level onsite IT support role ideal for candidates with 1–2 years of experience in end user computing. You will be the first point of contact for technical issues at the customer location, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.
Responsibilities
- Provide onsite support for desktops, laptops, printers and mobile devices
- Install, configure and troubleshoot hardware, software and operating systems
- Assist users with Microsoft Windows and common business applications
- Support basic network connectivity issues (Wi-Fi, VPN, LAN)
- Handle tickets in the customer’s ITSM system and follow escalation procedures
- Deliver excellent customer service and clear communication in every interaction
- Follow NSC Global’s support principles, processes and documentation standards
Qualifications Technical Skills
- Good understanding of PC and printer hardware
- Experience with Microsoft Windows operating systems
- Familiarity with standard office applications (Microsoft Office, etc.)
- Basic networking knowledge (TCP/IP, Wi-Fi, VPN)
- Exposure to ticketing tools (ServiceNow, Remedy, JIRA or similar)
Non-Technical Skills
- Strong customer service mindset
- Ability to multitask and prioritize in a busy environment
- Clear verbal and written communication
- Willingness to learn and develop new technical skills
- Reliability, professionalism and a hands-on working style
Qualifications
- Technical college diploma or equivalent in computer science or related field
- A+ Certification (or willingness to obtain)
- OEM certifications (Dell, HP, Lenovo, Lexmark, IBM) are an advantage and may be required depending on assignment
Why Join NSC Global?
- Work with leading global enterprises
- Opportunities for training, certification and career growth
- A supportive, international team environment
- Real hands-on experience in diverse customer environments
If you’re starting your IT career and want a role that combines learning, hands-on work and real impact, we’d love to hear from you.
About NSC Global
Global business doesn’t have to be complicated.
We make it simple, with thousands of expert people, delivering to more than 180 countries.
We’re not afraid to make difficult decisions. We think creatively. We act quickly. And we do what it takes to transform your business – through IT process out-tasking, to infrastructure management, technology services and more.
We’ll carry as much or as little of the responsibility as you like. We know business isn’t linear. We expect to flex up, and down, with you.
We focus on building long term relationships with world-class clients. So when the pressure is on, we can provide a top-class service around the clock, around the world.
If you’ve got a challenge you’d like to discuss with us, we can’t wait to hear from you.
Drop us a line at enquiries@nscglobal.com or call +44 (0) 20 7808 6300
About the role
Overview NSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.
To strengthen our onsite support teams across North America and Canada , we are looking for Level 1 IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.
Role Overview This is an entry-level onsite IT support role ideal for candidates with 1–2 years of experience in end user computing. You will be the first point of contact for technical issues at the customer location, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.
Responsibilities
- Provide onsite support for desktops, laptops, printers and mobile devices
- Install, configure and troubleshoot hardware, software and operating systems
- Assist users with Microsoft Windows and common business applications
- Support basic network connectivity issues (Wi-Fi, VPN, LAN)
- Handle tickets in the customer’s ITSM system and follow escalation procedures
- Deliver excellent customer service and clear communication in every interaction
- Follow NSC Global’s support principles, processes and documentation standards
Qualifications Technical Skills
- Good understanding of PC and printer hardware
- Experience with Microsoft Windows operating systems
- Familiarity with standard office applications (Microsoft Office, etc.)
- Basic networking knowledge (TCP/IP, Wi-Fi, VPN)
- Exposure to ticketing tools (ServiceNow, Remedy, JIRA or similar)
Non-Technical Skills
- Strong customer service mindset
- Ability to multitask and prioritize in a busy environment
- Clear verbal and written communication
- Willingness to learn and develop new technical skills
- Reliability, professionalism and a hands-on working style
Qualifications
- Technical college diploma or equivalent in computer science or related field
- A+ Certification (or willingness to obtain)
- OEM certifications (Dell, HP, Lenovo, Lexmark, IBM) are an advantage and may be required depending on assignment
Why Join NSC Global?
- Work with leading global enterprises
- Opportunities for training, certification and career growth
- A supportive, international team environment
- Real hands-on experience in diverse customer environments
If you’re starting your IT career and want a role that combines learning, hands-on work and real impact, we’d love to hear from you.
About NSC Global
Global business doesn’t have to be complicated.
We make it simple, with thousands of expert people, delivering to more than 180 countries.
We’re not afraid to make difficult decisions. We think creatively. We act quickly. And we do what it takes to transform your business – through IT process out-tasking, to infrastructure management, technology services and more.
We’ll carry as much or as little of the responsibility as you like. We know business isn’t linear. We expect to flex up, and down, with you.
We focus on building long term relationships with world-class clients. So when the pressure is on, we can provide a top-class service around the clock, around the world.
If you’ve got a challenge you’d like to discuss with us, we can’t wait to hear from you.
Drop us a line at enquiries@nscglobal.com or call +44 (0) 20 7808 6300