About the role
The Receptionist is the face of the dealership and often the first person our customers meet or speak with. As the first impression of our team, you play an important role in creating a welcoming, professional, and positive experience for every guest who walks through our doors. Whether you're greeting customers, answering phones, supporting various departments, or helping keep daily operations running smoothly, you'll be a key part of delivering the exceptional service our dealership is known for.
Role Summary
The Receptionist plays a key role in creating a positive first impression for customers and visitors. This position manages the front desk, answers phones, supports customer interactions, and assists with general administrative tasks in a fast-paced automotive environment. The ideal candidate is professional, courteous, and able to handle multiple priorities while supporting dealership operations.
Key Responsibilities
- Greet and welcome customers, clients, vendors, and staff in a professional and friendly manner.
- Answer, screen, and route incoming phone calls and emails promptly and courteously.
- Direct customers to the appropriate departments (Sales, Service, Parts, or Finance) and ensure they are attended to promptly.
- Assist with administrative tasks such as filing, data entry, document preparation, and scanning contracts or work orders.
- Receive and process incoming and outgoing mail, packages, and deliveries.
- Maintain an organized and professional reception area that reflects the dealership’s brand.
- Assist Sales, Service, and Parts departments as needed with administrative support or customer follow-up.
- Maintain confidentiality of customer, employee, and dealership information.
- Monitor and manage customer waiting areas, including refreshments and communication updates.
Qualifications & Requirements
- High school diploma or equivalent required; post-secondary education an asset.
- Previous experience in a receptionist, administrative, or customer service role, preferably in a dealership or retail environment.
- Proficiency with Microsoft Office Suite and dealership management software (DMS) an asset.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional appearance and demeanor suitable for customer-facing role.
- Ability to work in a fast-paced, dynamic environment while maintaining attention to detail.
If you enjoy meeting new people, staying organized, and being at the center of a busy and energetic workplace, this role is for you. Every day brings something different, and you'll have the opportunity to work alongside a supportive team while helping customers and employees alike. Your positive attitude, attention to detail, and willingness to jump in where needed will make a meaningful impact on both the customer experience and dealership success.
Not the right fit? Search for Reception jobs in Campbell River, British Columbia, Canada
About Steve Marshall Group
Steve Marshall opened his first dealership in 1966 at age 19, making him the youngest dealer owner in history. As the years rolled on, the Steve Marshall Group was formed in respect to our Founder and President.
The Steve Marshall Group is a values-driven organization built on a foundation of respect. We believe that fostering relationships with our team and the community is ingrained in all aspects of our lives and reaches beyond customer service. We are motivated by excellence. From acquisitions to accountability, from recruitment to ROI, we are a company fueled by a competitive, compassionate, caring mindset motivated to succeed and win every day.
The Steve Marshall Group is an established owner and operator in the Vancouver Island, Thompson/Okanagan, and Vancouver markets, we continue to expand within British Columbia and the United States. We continue to recruit and invest in the best people who share our values and want the opportunity to advance in a fast-paced, rewarding career.
Similar Jobs
About the role
The Receptionist is the face of the dealership and often the first person our customers meet or speak with. As the first impression of our team, you play an important role in creating a welcoming, professional, and positive experience for every guest who walks through our doors. Whether you're greeting customers, answering phones, supporting various departments, or helping keep daily operations running smoothly, you'll be a key part of delivering the exceptional service our dealership is known for.
Role Summary
The Receptionist plays a key role in creating a positive first impression for customers and visitors. This position manages the front desk, answers phones, supports customer interactions, and assists with general administrative tasks in a fast-paced automotive environment. The ideal candidate is professional, courteous, and able to handle multiple priorities while supporting dealership operations.
Key Responsibilities
- Greet and welcome customers, clients, vendors, and staff in a professional and friendly manner.
- Answer, screen, and route incoming phone calls and emails promptly and courteously.
- Direct customers to the appropriate departments (Sales, Service, Parts, or Finance) and ensure they are attended to promptly.
- Assist with administrative tasks such as filing, data entry, document preparation, and scanning contracts or work orders.
- Receive and process incoming and outgoing mail, packages, and deliveries.
- Maintain an organized and professional reception area that reflects the dealership’s brand.
- Assist Sales, Service, and Parts departments as needed with administrative support or customer follow-up.
- Maintain confidentiality of customer, employee, and dealership information.
- Monitor and manage customer waiting areas, including refreshments and communication updates.
Qualifications & Requirements
- High school diploma or equivalent required; post-secondary education an asset.
- Previous experience in a receptionist, administrative, or customer service role, preferably in a dealership or retail environment.
- Proficiency with Microsoft Office Suite and dealership management software (DMS) an asset.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional appearance and demeanor suitable for customer-facing role.
- Ability to work in a fast-paced, dynamic environment while maintaining attention to detail.
If you enjoy meeting new people, staying organized, and being at the center of a busy and energetic workplace, this role is for you. Every day brings something different, and you'll have the opportunity to work alongside a supportive team while helping customers and employees alike. Your positive attitude, attention to detail, and willingness to jump in where needed will make a meaningful impact on both the customer experience and dealership success.
Not the right fit? Search for Reception jobs in Campbell River, British Columbia, Canada
About Steve Marshall Group
Steve Marshall opened his first dealership in 1966 at age 19, making him the youngest dealer owner in history. As the years rolled on, the Steve Marshall Group was formed in respect to our Founder and President.
The Steve Marshall Group is a values-driven organization built on a foundation of respect. We believe that fostering relationships with our team and the community is ingrained in all aspects of our lives and reaches beyond customer service. We are motivated by excellence. From acquisitions to accountability, from recruitment to ROI, we are a company fueled by a competitive, compassionate, caring mindset motivated to succeed and win every day.
The Steve Marshall Group is an established owner and operator in the Vancouver Island, Thompson/Okanagan, and Vancouver markets, we continue to expand within British Columbia and the United States. We continue to recruit and invest in the best people who share our values and want the opportunity to advance in a fast-paced, rewarding career.