Community Resource Specialist,Racist Incident
Top Benefits
About the role
UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF CANADA'S TOP 100 EMPLOYERS FOR 2025!
ABOUT US – WHY WE’RE HERE:
Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province — including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.
Our mission is to strengthen vital connections that support people in need in our communities.
Our vision is to create a healthy, caring and inclusive community.
How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.
For a more in-depth to look into our work and programs, please visit: www.uwbc.ca.
ABOUT YOU:
As the Community Resource Specialist, Racist Incident, you know firsthand how distressing racially-charged incidents can be, and are uniquely positioned to empathize with others who have suffered the same. You possess a minimum 2-year diploma in human/social services, or another related field. You also have prior experience in a contact centre.
ABOUT THIS ROLE:
The Community Resource Specialist is responsible for providing information and referral services, crisis and emotional support, service navigation, and short-term support and advocacy to clients of Helpline Services.
This position is scheduled to end March 31 2026, and it may subject to extension or early conclusion.
Candidates have a bona fide occupational requirement which includes lived experience of racism, discrimination, differing abilities, LGBTQ2S+ identity who can acknowledge and understand the impacts of systemic oppression and intersectionality.
- In particular, those with lived experience of antisemitism, Islamophobia, anti-Black racism, anti-Asian hate, and/or anti-Indigenous racism
DUTIES & RESPONSIBILITIES:
- Responds to client enquiries in a timely manner by:
- Assessing clients’ needs and assisting clients in prioritizing.
- Providing relevant and up to date information.
- Providing emotional support and soft counseling as required.
- Providing appropriate referrals and problem-solving support options when referrals are limited, while ensuring any eligibility criteria are still met.
- Providing crisis support and intervention as necessary.
- Provides service navigation through completing referrals and required intake paperwork, conducting ongoing follow-up to determine referral outcomes, and arranging other services as required.
- Provides advocacy and time-limited case coordination through liaising with community agencies as necessary.
- Consults with partnered programs to maintain up-to-date information on available resources and develop community relationships.
- Keeps appropriate case notes and maintains and provides statistics and reports regarding service delivery as required.
- Maintains current knowledge of community resources and issues by reading assigned material and attending appropriate training.
- Participates in ongoing quality assurance/quality improvement activities such as coaching and call reviews.
- Attends and participates in staff meetings and events and workshops hosted by UWBC and Helpline Services as required.
- May be required to compile and maintain monthly and yearly statistics for programs and related services.
- Participates in projects and conducts tasks that are extensions of core services provided by Helpline Services.
- Attains and maintains InformUSA certification.
- Performs other related duties as required.
QUALIFICATIONS & REQUIREMENTS:
Core Competencies:
- Ability to serve diverse populations from an anti-racist, trauma-informed, and culturally humble perspective.
- Ability to engage with clients with empathy, non-judgment, and open-mindedness.
- Ability to research, assimilate and organize relevant information, giving exact attention to detail.
- Experience in the human services network in British Columbia.
- Experience in one or more social service areas such as victim services, crisis counselling, case management, justice sector, etc. is an asset.
- Excellent oral and written communication skills.
- Additional language skills are an asset.
- Excellent risk assessment skills and judgment when dealing with possible safety and/or endangerment.
- Ability to work independently, to set priorities and to effectively allocate time and other resources.
- Ability to work quickly and efficiently under pressure.
- Ability to maintain co-operative working relationships with other members of staff.
- Ability to deal tactfully and effectively with the public and community agencies and maintain good public relations.
- Basic proficiency computer skills and Microsoft applications such as Outlook, Teams, SharePoint, and OneDrive
- Ability to quickly learn new technology.
Experience/Education:
- Minimum 2-year diploma in a related human / social service related field.
- Comprehensive knowledge of the human services in Metro Vancouver and the province of BC.
- Minimum 2 years recent related experience or an equivalent combination of education, training, and experience.
- Contact centre experience.
- Remote working experience is an asset.
- InformUSA certification is an asset.
WORKING CONDITIONS:
- Standard shift block of Monday to Friday, 9:30am - 5:00pm
- Remote working from a home office location will be necessary.
CHARACTERISTICS:
For success at UWBC and in this role, certain demonstrable characteristics will be required:
- A commitment to building healthy, caring and inclusive communities, internally and externally
- Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
- Ability to navigate ambiguity and comfortably operate in it
- Drive to succeed as an individual and as a team member
At UWBC, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. At UWBC, we encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply.
Don’t meet every single requirement? Studies have shown that women, people of colour and indigenous people are less likely to apply to roles unless they meet every qualification. At UWBC, we are dedicated to Justice, Equity, Diversity, and Inclusion, so if you are excited about this role, but your experience and qualifications are not perfectly aligned, we still encourage you to apply. You may be just the right candidate for this, or other roles.
This is a bargaining unit role with CUPE Local 1936. This position is at pay grid level 11, which is $27.54 hourly.
Interested candidates are invited to apply by submitting a cover letter and resume to job competition HS-2025-02.
We kindly ask for no phone calls, please. Due to the high number of applications UWBC receive, only candidates selected for an interview will be contacted. We thank all applicants for their interest in UWBC.
Community Resource Specialist,Racist Incident
Top Benefits
About the role
UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF CANADA'S TOP 100 EMPLOYERS FOR 2025!
ABOUT US – WHY WE’RE HERE:
Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province — including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.
Our mission is to strengthen vital connections that support people in need in our communities.
Our vision is to create a healthy, caring and inclusive community.
How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.
For a more in-depth to look into our work and programs, please visit: www.uwbc.ca.
ABOUT YOU:
As the Community Resource Specialist, Racist Incident, you know firsthand how distressing racially-charged incidents can be, and are uniquely positioned to empathize with others who have suffered the same. You possess a minimum 2-year diploma in human/social services, or another related field. You also have prior experience in a contact centre.
ABOUT THIS ROLE:
The Community Resource Specialist is responsible for providing information and referral services, crisis and emotional support, service navigation, and short-term support and advocacy to clients of Helpline Services.
This position is scheduled to end March 31 2026, and it may subject to extension or early conclusion.
Candidates have a bona fide occupational requirement which includes lived experience of racism, discrimination, differing abilities, LGBTQ2S+ identity who can acknowledge and understand the impacts of systemic oppression and intersectionality.
- In particular, those with lived experience of antisemitism, Islamophobia, anti-Black racism, anti-Asian hate, and/or anti-Indigenous racism
DUTIES & RESPONSIBILITIES:
- Responds to client enquiries in a timely manner by:
- Assessing clients’ needs and assisting clients in prioritizing.
- Providing relevant and up to date information.
- Providing emotional support and soft counseling as required.
- Providing appropriate referrals and problem-solving support options when referrals are limited, while ensuring any eligibility criteria are still met.
- Providing crisis support and intervention as necessary.
- Provides service navigation through completing referrals and required intake paperwork, conducting ongoing follow-up to determine referral outcomes, and arranging other services as required.
- Provides advocacy and time-limited case coordination through liaising with community agencies as necessary.
- Consults with partnered programs to maintain up-to-date information on available resources and develop community relationships.
- Keeps appropriate case notes and maintains and provides statistics and reports regarding service delivery as required.
- Maintains current knowledge of community resources and issues by reading assigned material and attending appropriate training.
- Participates in ongoing quality assurance/quality improvement activities such as coaching and call reviews.
- Attends and participates in staff meetings and events and workshops hosted by UWBC and Helpline Services as required.
- May be required to compile and maintain monthly and yearly statistics for programs and related services.
- Participates in projects and conducts tasks that are extensions of core services provided by Helpline Services.
- Attains and maintains InformUSA certification.
- Performs other related duties as required.
QUALIFICATIONS & REQUIREMENTS:
Core Competencies:
- Ability to serve diverse populations from an anti-racist, trauma-informed, and culturally humble perspective.
- Ability to engage with clients with empathy, non-judgment, and open-mindedness.
- Ability to research, assimilate and organize relevant information, giving exact attention to detail.
- Experience in the human services network in British Columbia.
- Experience in one or more social service areas such as victim services, crisis counselling, case management, justice sector, etc. is an asset.
- Excellent oral and written communication skills.
- Additional language skills are an asset.
- Excellent risk assessment skills and judgment when dealing with possible safety and/or endangerment.
- Ability to work independently, to set priorities and to effectively allocate time and other resources.
- Ability to work quickly and efficiently under pressure.
- Ability to maintain co-operative working relationships with other members of staff.
- Ability to deal tactfully and effectively with the public and community agencies and maintain good public relations.
- Basic proficiency computer skills and Microsoft applications such as Outlook, Teams, SharePoint, and OneDrive
- Ability to quickly learn new technology.
Experience/Education:
- Minimum 2-year diploma in a related human / social service related field.
- Comprehensive knowledge of the human services in Metro Vancouver and the province of BC.
- Minimum 2 years recent related experience or an equivalent combination of education, training, and experience.
- Contact centre experience.
- Remote working experience is an asset.
- InformUSA certification is an asset.
WORKING CONDITIONS:
- Standard shift block of Monday to Friday, 9:30am - 5:00pm
- Remote working from a home office location will be necessary.
CHARACTERISTICS:
For success at UWBC and in this role, certain demonstrable characteristics will be required:
- A commitment to building healthy, caring and inclusive communities, internally and externally
- Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
- Ability to navigate ambiguity and comfortably operate in it
- Drive to succeed as an individual and as a team member
At UWBC, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. At UWBC, we encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply.
Don’t meet every single requirement? Studies have shown that women, people of colour and indigenous people are less likely to apply to roles unless they meet every qualification. At UWBC, we are dedicated to Justice, Equity, Diversity, and Inclusion, so if you are excited about this role, but your experience and qualifications are not perfectly aligned, we still encourage you to apply. You may be just the right candidate for this, or other roles.
This is a bargaining unit role with CUPE Local 1936. This position is at pay grid level 11, which is $27.54 hourly.
Interested candidates are invited to apply by submitting a cover letter and resume to job competition HS-2025-02.
We kindly ask for no phone calls, please. Due to the high number of applications UWBC receive, only candidates selected for an interview will be contacted. We thank all applicants for their interest in UWBC.