Top Benefits
About the role
The position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre. You actively help to protect thousands of members and clients, making a real, positive impact. As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious activities, while minimizing financial losses. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is essential. More specifically, you will be required to:
- Collect, compile and analyze the type and nature of suspicious transactions
- Advise members and clients who are victims of fraud on preventive measures
- Establish an advisory relationship by identifying current and potential needs
- Identify operational risks and continuously help improve the Desjardins Group Security Office’s activities
- Assist and support members and clients who are victims of various scams, ensuring they are satisfied with the support received and have an understanding of fraud.
When you join our team, you’ll get *
- A competitive hourly rate starting at $25.76/hour plus a shift premium (where applicable)
- An annual performance-related bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance, including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Benefits are subject to eligibility criteria.
What you bring to the table
- General college diploma in a related field
- A minimum of one year of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Available to come to the office occasionally during training and once a month afterwards. Location: 450 De Maisonneuve Blvd. W., Montreal
- Available to work Monday to Sunday between 7:00 a.m. and midnight
Curious about Desjardins ? Click here
#LI-Remote
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Member/client sales and service (FG)
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
Top Benefits
About the role
The position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre. You actively help to protect thousands of members and clients, making a real, positive impact. As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious activities, while minimizing financial losses. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is essential. More specifically, you will be required to:
- Collect, compile and analyze the type and nature of suspicious transactions
- Advise members and clients who are victims of fraud on preventive measures
- Establish an advisory relationship by identifying current and potential needs
- Identify operational risks and continuously help improve the Desjardins Group Security Office’s activities
- Assist and support members and clients who are victims of various scams, ensuring they are satisfied with the support received and have an understanding of fraud.
When you join our team, you’ll get *
- A competitive hourly rate starting at $25.76/hour plus a shift premium (where applicable)
- An annual performance-related bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance, including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Benefits are subject to eligibility criteria.
What you bring to the table
- General college diploma in a related field
- A minimum of one year of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Available to come to the office occasionally during training and once a month afterwards. Location: 450 De Maisonneuve Blvd. W., Montreal
- Available to work Monday to Sunday between 7:00 a.m. and midnight
Curious about Desjardins ? Click here
#LI-Remote
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Member/client sales and service (FG)
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.