Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Job Title: Retail Associate (Winter 2025/26)

Location: North Vancouver

Department: Retail

Reports to: Assistant Manager, Retail

Role Status: Part Time / Seasonal / Hourly (Approx. start date mid November 2025)

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

The Retail Associate works in one of two main retail outlets at Grouse Mountain. The successful candidate is someone who is Guest Obsessed and has a passion for the outdoors. The Retail Associate will use our POS system to process sales, ensure the store is well stocked and visually appealing to our guests and actively engage with our guests to drive sales targets.

ESSENTIAL JOB FUNCTIONS

• Sales and Customer Service:
• Generate sales through guest engagement and determining customer needs
• Drive sales through recommending customized solutions and maintaining industry product knowledge
• Achieve and exceed sales targets
• Process and cashier transactions using store POS software and equipment
• Maintain current and in-depth knowledge of mountain services, promotions and policies
• Participate in ongoing training and coaching initiatives
• Store Operations:
• Perform operational activities including; receiving and ticketing stock, inventory maintenance, store merchandising and store housekeeping
• Conduct daily store operations and other related duties as assigned by management
• Provide assistance to management during sales events, staff purchase nights and inventory count
• If required, performing Key-holder responsibilities including Open/Close procedures on a rotational basis, with accountability for banking and security
• Store Standards:
• Ensure high standards of Visual Merchandising and cleanliness are maintained
• Maintain a professional and well-presented persona suitable for the Tourism industry

SUPERVISORY RESPONSIBILITIES

This position reports directly to the Assistant Manager, Retail and does not require any direct supervisory responsibilities.

REQUIRED QUALIFICATIONS AND ABILITIES

• Availability to work regular 6-8 hour shifts within store hours of 9am to 10pm most days
• Successful completion of secondary school
• Previous sales experience with emphasis on customer service
• Proven sales and customer service skills
• Ability to communicate well in English
• Non-Residents must provide unrestricted Canadian Work Permit

The successful candidate will:

• Show a strong focus on the customer, teamwork, accountability and innovation
• Has an entrepreneurial attitude and hunger to drive sales results
• Is comfortable working autonomously with little supervision in a fast-paced environment
• Carries the professionalism to receive vocational feedback and take action when appropriate
• Is energetic, friendly, confident and outgoing with a positive attitude
• Has excellent organizational skills with basic ability in Microsoft Office suite
• Experience in outdoor equipment sales an asset

WORKING CONDITIONS

Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$18.86 to $22.06/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.