CLK 12R - Intake Administrator
Top Benefits
About the role
Posting Title
CLK 12R - Intake Administrator
Position Classification
Clerk R12
Union
GEU
Work Options
Hybrid
Location
Campbell River, BC V9W 6Y7 CA (Primary)
Salary Range
$56,018.94 - $63,237.85 annually
Close Date
1/11/2026
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Ministry of Labour
Ministry Branch / Division
Workers' Advisers Office
Job Summary
The Team
Established under Section 351 of the Workers Compensation Act, the Workers' Advisers Office (WAO) is a branch of the Ministry of Labour and independent of WorkSafeBC. We provide workers and their dependents with free advice, assistance, and in some cases representation, on appeals of WorkSafeBC decisions with which they disagree. We also provide training, mentoring and advice to union and other representatives helping injured workers with their disagreements with WorkSafeBC decisions.
The Role
The WAO Intake Administrator (IA) is the first point of contact for clients. The position reviews and analyzes inquiries from clients and provides information, advice, and direction on the next steps a client needs to take in the claim or formal appeal process, including what documentation and evidence may be required to substantiate the claim. The role also provides information about a client’s rights and options and assists advisers in managing information requirements and documentation for client files.
Qualifications:
Education and Experience Requirements
- Grade 12 graduation or equivalent
- One (1) year experience providing administrative and clerical support to others in an office environment.
- Six (6) months experience answering client calls through a centralized phone system (e.g. a call centre or helpline).
- Six (6) months experience providing client service in an adversarial environment (e.g. working with clients who are angry, depressed or suicidal).
- Experience with word processing and database applications.
- Experience applying legislation and regulations.
Preference may be given to applicants with:
- Experience and/or training in conflict management/de-escalation.
- More than six (6) months experience answering client calls through a centralized phone system (e.g. a call centre or helpline)
- More than six (6) months experience providing client service in an adversarial environment, for example, working with clients who are angry, depressed or suicidal.
For questions regarding this position, please contact kathryn.gregory@wao-bc.org
About this Position:
Flexible work options are available; this position may be able to work from home one (1) day per week subject to an approved telework agreement.
An eligibility list may be established for future permanent and temporary vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: YES - A cover letter is required as part of your application. The cover letter should include details of how you meet the job requirements as outlined in the posting/job profile. The content and/or format of your cover letter may be evaluated as part of the assessment process.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
Job Category
Administrative Services
About BC Public Service
The BC Public Service has about 35,000 public servants working in 200 different types of jobs across 280 communities. We provide services, programs and policy expertise in areas like health care, public safety, education, and environmental management.
The BC Public Service is as diverse as the people it serves. The people who work here represent everyone in B.C. This includes minority communities, immigrants, persons with disabilities, Indigenous people, and the LGBTQ2+ community.
We offer work-life balance, great wages and full benefits. There are jobs for public servants in many locations across the province. Choose the city vibe or small town. Strike the work-life balance that you want by taking advantage of flexible work schedules.
CLK 12R - Intake Administrator
Top Benefits
About the role
Posting Title
CLK 12R - Intake Administrator
Position Classification
Clerk R12
Union
GEU
Work Options
Hybrid
Location
Campbell River, BC V9W 6Y7 CA (Primary)
Salary Range
$56,018.94 - $63,237.85 annually
Close Date
1/11/2026
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Ministry of Labour
Ministry Branch / Division
Workers' Advisers Office
Job Summary
The Team
Established under Section 351 of the Workers Compensation Act, the Workers' Advisers Office (WAO) is a branch of the Ministry of Labour and independent of WorkSafeBC. We provide workers and their dependents with free advice, assistance, and in some cases representation, on appeals of WorkSafeBC decisions with which they disagree. We also provide training, mentoring and advice to union and other representatives helping injured workers with their disagreements with WorkSafeBC decisions.
The Role
The WAO Intake Administrator (IA) is the first point of contact for clients. The position reviews and analyzes inquiries from clients and provides information, advice, and direction on the next steps a client needs to take in the claim or formal appeal process, including what documentation and evidence may be required to substantiate the claim. The role also provides information about a client’s rights and options and assists advisers in managing information requirements and documentation for client files.
Qualifications:
Education and Experience Requirements
- Grade 12 graduation or equivalent
- One (1) year experience providing administrative and clerical support to others in an office environment.
- Six (6) months experience answering client calls through a centralized phone system (e.g. a call centre or helpline).
- Six (6) months experience providing client service in an adversarial environment (e.g. working with clients who are angry, depressed or suicidal).
- Experience with word processing and database applications.
- Experience applying legislation and regulations.
Preference may be given to applicants with:
- Experience and/or training in conflict management/de-escalation.
- More than six (6) months experience answering client calls through a centralized phone system (e.g. a call centre or helpline)
- More than six (6) months experience providing client service in an adversarial environment, for example, working with clients who are angry, depressed or suicidal.
For questions regarding this position, please contact kathryn.gregory@wao-bc.org
About this Position:
Flexible work options are available; this position may be able to work from home one (1) day per week subject to an approved telework agreement.
An eligibility list may be established for future permanent and temporary vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: YES - A cover letter is required as part of your application. The cover letter should include details of how you meet the job requirements as outlined in the posting/job profile. The content and/or format of your cover letter may be evaluated as part of the assessment process.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
Job Category
Administrative Services
About BC Public Service
The BC Public Service has about 35,000 public servants working in 200 different types of jobs across 280 communities. We provide services, programs and policy expertise in areas like health care, public safety, education, and environmental management.
The BC Public Service is as diverse as the people it serves. The people who work here represent everyone in B.C. This includes minority communities, immigrants, persons with disabilities, Indigenous people, and the LGBTQ2+ community.
We offer work-life balance, great wages and full benefits. There are jobs for public servants in many locations across the province. Choose the city vibe or small town. Strike the work-life balance that you want by taking advantage of flexible work schedules.