Company Description

Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to

providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities.

Yee Hong is one of the foremost providers of culturally appropriate senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308 seniors’ apartment units, with an additional 224 long-term care beds opening in a new home by June 2026. In addition, Yee Hong offers four campuses of managed care, a hospice residence, and a wide range of community-based senior and caregiver support services. Through this comprehensive network, the organization serves more than 15,000 individuals annually across the Greater Toronto Area.

Core Function:

Reporting to the Chief, Professional Practice and Quality, the incumbent will advance quality initiatives by working with divisional leaders to drive quality improvement. Responsibilities include working with leaders to source, define, extract, compile and analyze data to identify gaps, performance, evaluate trends, and outcomes, as well as advancing quality improvement reporting practices, processes, systems and policies. This is an exciting role that will drive quality improvement practices, processes and systems to enable high quality care, effective and efficient service delivery, and exceptional resident/client experience.

Duties and Responsibilities:

• Work collaboratively with divisional leaders and stakeholders to articulate reporting requirements and identify areas for quality improvement
• Source data, evaluate data integrity and workflows to understand the systems/processes involved and update indicators
• Generate reports including but not limited to corporate balanced scorecards, enterprise risk management reports and audits from multiple databases to organize, trend and analyze data
• Configure, customize, and manage multiple software applications such as PointClickCare, Connecting Ontario, eLearning Management systems, etc. to align with quality improvement activities
• Interpret data to generate information and insights that fuels data-driven decision making through creating knowledge translation tools, presentations, resources, etc.
• Develop, plan, implement, support and sustain education and workflow sessions to improve quality in close collaboration with the education and quality teams
• Act as a quality ambassador resource and champion an organizational culture of quality
• Assist with updating relevant policies and procedures

Qualifications:

• Post-secondary education in nursing, health/business administration, health informatics or an equivalent combination of related education and experience
• Regulated Health Care Professional in good standing (Preference: Registered Nurse or Registered Practical Nurse) with five or more years of clinical experience
• Strong knowledge of various legislations and regulations (FLTCA, PHIPA, etc.)
• Experience in quality improvement methodologies (PDSA, Lean, Six Sigma, and tools such as Ishikawa, etc.), critical analysis and performance measurement
• Excellent technical, analytical, problem-solving, and detail-orientation skills
• Strong knowledge of RAI-MDS/Inter-RAI data and CIHI reporting
• Knowledge of information audit processes to synthesizing reports and develop infographic visualization
• Superior organizational, time management and prioritization skills to work effectively in both a team setting and independently
• Excellent written and verbal communication and interpersonal competencies to work effectively with divisional leaders, staff and partners
• Very strong technical aptitude and advanced proficiency in using Microsoft Office applications (MS Word, Excel, PowerPoint, etc.), Power BI and other systems to produce reports
• Proven ability to work in a fast-paced environment; adaptable, flexible, positive, and responsive to change
• Ability to travel between the different Yee Hong locations
• Recent satisfactory vulnerable sector screen result
• Ability to converse in Chinese an asset.

Interested applicants may apply directly online at https://www.yeehong.com/centre/careers/

Our people are our greatest strength and the core of our success. We invest in our employees' wellbeing and support their ongoing learning and development. We offer:

• Competitive total compensation package
• Multi-employer pension plan
• Professional development opportunities
• Ongoing learning and development
• Employee education assistance program
• Award winning corporate culture
• Safe, inclusive and supportive work environment

Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation.

Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate.