Requisition Number: 102088

Services Technician

Location: The role will be an onsite position located in Calgary, Canada

Salary : We are offering 25.50$ hourly

Insight at a Glance

• 14,000+ engaged teammate s globally
• #20 on Fortune’s World's Best Workplaces ™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The Services Technician - Deskside reports to the Services Lead. The Services Technician - Deskside is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices or hardware, as well as providing technical assistance and training to system users. The Technical Analyst must demonstrate ability to enable technology solutions by working collaboratively with clients, business partners, other IT Divisions, vendors, and corporate stakeholders.

As a Services Technician you will:

• Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
• Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
• Assemble, configure, and troubleshoot computers and peripherals at an advanced level
• Install operating systems and properly approved and licensed software
• Perform routine equipment maintenance and upgrades.
• Provide training on hardware and software
• Install necessary drivers for required components and tests its functionality
• Diagnose system hardware, software, and operator problems; and recommend or perform remedial actions to correct problems based on knowledge of system operation.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• IT related Certificate or Diploma from a recognized post-secondary institution
• 2-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment
• Strong communication, organizational, customer service and problem-solving skills
• Must possess A+ certification
• MCSE, MCP designation or other certifications are an asset
• ITIL Foundations designation an asset Working knowledge of PowerShell is an asset

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || IT Infrastructure & Support || None || CA - Calgary, AB ||