Asset Protection Service Representative - Heartland T/C
Top Benefits
About the role
About Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.
About The Role
As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.This posting is to fill one vacancy.
What you'll do
Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment. Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns. Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners. Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed. Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy. Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately. Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts. Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.
Who you are
Strong observational skills and attention to detail in a fast-paced retail environment. Ability to remain calm, professional, and customer-focused in high-pressure situations. Excellent interpersonal and communication skills; able to engage with customers and team members respectfully. Willingness to learn and consistently apply safety and security protocols. Flexible and adaptable to changing priorities and store needs. Passionate about creating a safe, inclusive, and welcoming environment for all.
Benefits at Old Navy
Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet. Competitive Paid Time Off plans.* Company match for donations and volunteer time* Registered Retirement Savings Plan Employee stock purchase plan.* Medical, dental, vision and life insurance.* Virtual health care 24/7* Maternity/Parental Top Up.* See more of the benefits we offer. For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Not the right fit? Search for Asset Protection Service Representative jobs in Mississauga, Ontario, Canada
About Gap
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
So if you have ideas, if you’re talented, if you want to work with phenomenal people, and if you think we should leave the world a little better than we found it, we’d love to meet you.
Similar Jobs
Asset Protection Service Representative - Heartland T/C
Top Benefits
About the role
About Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.
About The Role
As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.This posting is to fill one vacancy.
What you'll do
Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment. Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns. Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners. Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed. Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy. Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately. Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts. Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.
Who you are
Strong observational skills and attention to detail in a fast-paced retail environment. Ability to remain calm, professional, and customer-focused in high-pressure situations. Excellent interpersonal and communication skills; able to engage with customers and team members respectfully. Willingness to learn and consistently apply safety and security protocols. Flexible and adaptable to changing priorities and store needs. Passionate about creating a safe, inclusive, and welcoming environment for all.
Benefits at Old Navy
Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet. Competitive Paid Time Off plans.* Company match for donations and volunteer time* Registered Retirement Savings Plan Employee stock purchase plan.* Medical, dental, vision and life insurance.* Virtual health care 24/7* Maternity/Parental Top Up.* See more of the benefits we offer. For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Not the right fit? Search for Asset Protection Service Representative jobs in Mississauga, Ontario, Canada
About Gap
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
So if you have ideas, if you’re talented, if you want to work with phenomenal people, and if you think we should leave the world a little better than we found it, we’d love to meet you.