About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
At Air Canada, we are passionate about building great product experiences that help our customers travel the world. As we continue to grow the company into a global champion, product management and IT is playing a leading role in all aspects of our customer’s journey. As a part of that growth, we are not only investing in what we build and how we build it, but the culture we are building around it as well.
Air Canada seeks a highly motivated, detail orientated product owner to join the Air Canada IT team. As a Product Owner within the Corporate Products team, you will promote agile ways of working and continuous improvement across product and business teams. You will build strong relationships with business partners, serving as a trusted resource for all technology-related inquiries and solutions. Your role will include delivering timely insights and business case analyses to leadership, ensuring impact to business and product issues are effectively communicated.
The Product Owner acts as the bridge between business needs and technical delivery, ensuring solutions are practical, scalable, and aligned with organizational priorities. The role requires strong stakeholder management, the ability to translate complex operational workflows into clear product requirements, and a commitment to continuous improvement in how teams deliver value. The successful individual must be customer centric and have a passion for the travel industry and must be comfortable working in a high-paced, high-energy, collaborative environment with a focus on a continuous product delivery model.
Responsibilities:
- Take ownership and responsibility for the product backlog, ensuring features and improvements are clearly defined, prioritized, and aligned with business goals.
- Translate business processes and operational workflows into actionable user stories and clear acceptance criteria for development teams.
- Partner with business stakeholders to understand operational challenges and identify opportunities for digital solutions that improve efficiency and user experience.
- Facilitate discovery sessions and workshops with stakeholders to gather requirements, validate product direction, and refine solutions.
- Collaborate closely with engineering teams during sprint planning, backlog refinement, and release planning to ensure efficient product delivery.
- Ensure product features are delivered with clearly defined requirements, acceptance criteria, and stakeholder alignment.
- Support the rollout of new tools, processes, and product features by working with business teams to drive adoption and gather feedback for continuous improvement.
- Coordinate with other IT product teams and business units to manage cross-team dependencies and ensure solutions integrate effectively within Air Canada’s technology ecosystem.
- Create Business requirements documents and formalize business cases for IT intake.
Qualifications
- Bachelor’s degree in Business, Technology, or a related field.
- 3+ years of experience in product ownership, business analysis, or digital product delivery.
- Strong ability to translate business requirements into technical specifications and user stories.
- Experience working with Agile development teams and managing product backlogs.
- Excellent communication and stakeholder management skills.
- Strong organizational and prioritization abilities in a fast-paced environment.
- Experience working with complex stakeholder environments and balancing competing priorities across multiple business groups.
- Experience working with internal enterprise tools or operational systems is an asset.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
- Airline or travel industry experience (Commercial, Loyalty, Operations, Cargo, Call Center) is considered a plus.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Not the right fit? Search for Product Owner jobs in Toronto, ON
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Similar jobs you might like
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
At Air Canada, we are passionate about building great product experiences that help our customers travel the world. As we continue to grow the company into a global champion, product management and IT is playing a leading role in all aspects of our customer’s journey. As a part of that growth, we are not only investing in what we build and how we build it, but the culture we are building around it as well.
Air Canada seeks a highly motivated, detail orientated product owner to join the Air Canada IT team. As a Product Owner within the Corporate Products team, you will promote agile ways of working and continuous improvement across product and business teams. You will build strong relationships with business partners, serving as a trusted resource for all technology-related inquiries and solutions. Your role will include delivering timely insights and business case analyses to leadership, ensuring impact to business and product issues are effectively communicated.
The Product Owner acts as the bridge between business needs and technical delivery, ensuring solutions are practical, scalable, and aligned with organizational priorities. The role requires strong stakeholder management, the ability to translate complex operational workflows into clear product requirements, and a commitment to continuous improvement in how teams deliver value. The successful individual must be customer centric and have a passion for the travel industry and must be comfortable working in a high-paced, high-energy, collaborative environment with a focus on a continuous product delivery model.
Responsibilities:
- Take ownership and responsibility for the product backlog, ensuring features and improvements are clearly defined, prioritized, and aligned with business goals.
- Translate business processes and operational workflows into actionable user stories and clear acceptance criteria for development teams.
- Partner with business stakeholders to understand operational challenges and identify opportunities for digital solutions that improve efficiency and user experience.
- Facilitate discovery sessions and workshops with stakeholders to gather requirements, validate product direction, and refine solutions.
- Collaborate closely with engineering teams during sprint planning, backlog refinement, and release planning to ensure efficient product delivery.
- Ensure product features are delivered with clearly defined requirements, acceptance criteria, and stakeholder alignment.
- Support the rollout of new tools, processes, and product features by working with business teams to drive adoption and gather feedback for continuous improvement.
- Coordinate with other IT product teams and business units to manage cross-team dependencies and ensure solutions integrate effectively within Air Canada’s technology ecosystem.
- Create Business requirements documents and formalize business cases for IT intake.
Qualifications
- Bachelor’s degree in Business, Technology, or a related field.
- 3+ years of experience in product ownership, business analysis, or digital product delivery.
- Strong ability to translate business requirements into technical specifications and user stories.
- Experience working with Agile development teams and managing product backlogs.
- Excellent communication and stakeholder management skills.
- Strong organizational and prioritization abilities in a fast-paced environment.
- Experience working with complex stakeholder environments and balancing competing priorities across multiple business groups.
- Experience working with internal enterprise tools or operational systems is an asset.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
- Airline or travel industry experience (Commercial, Loyalty, Operations, Cargo, Call Center) is considered a plus.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Not the right fit? Search for Product Owner jobs in Toronto, ON
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.