Overview A structured Poker Houseman role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Poker Houseman is to supervise the day to day operation and effectiveness of the poker department ensuring outstanding customer service, policy and procedure is taking place.

Reporting to the Poker Manager, the Poker Houseman enforces house rules of the department. He/she is responsible for the day to day poker related events in relation to business development. The Poker Houseman coaches others on the game, policies, procedures, and how to monitor cheating at play and advantage play. He/she coordinates player table & seat placement and player scheduling.

Responsibilities

• Ensure the guest is being provided with superior customer service
• A passion for excellent service and the organization’s vision
• Commitment to learning what our customers' needs and wants are
• Encourage mutual accountability in service and inspiring others
• Responsible for ensuring the successful operation of poker tournament events and poker related events.
• Scheduling, Payroll, Disciplinary actions, training and mentoring staff
• Monitors for signs of cheating at play and advantage play.
• Coaches associates for increased effectiveness.
• Coordinates and delivers training.
• Coordinates player table & seat placement and player scheduling using scheduling boards and the public announcement system.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Qualifications

• 2-3 years in the casino/poker industry
• Minimum 1-2 years demonstrated experience as a poker dealer
• Interpersonal Skills- Able to work well with internal and external guests.
• Adaptability to Change- Able to adapt rules, behaviors, and procedures when deemed necessary by house or AGLC guidelines.
• Leadership- Able to lead people at different levels to reach department objectives.
• Problem Solving- Can decipher changes that need to be made to move the department/organization to its desired goals.
• Certification is completed in-house.
• Able to work in high stress environments (workload, dissatisfied guests, etc).
• Experience with slot machines procedures and maintenance.
• Has experience in customer service and leadership.
• Has an abundance amount of knowledge about poker, and passion for the game.
• Has the ability to gain an AGLC Gaming Workers License

The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.