About Humaniti

At Humaniti, we are driven by a singular vision: to leave a lasting, positive impact on humanity. As a dedicated charity, we tirelessly work towards eradicating poverty, providing emergency aid, and upholding justice on a global scale. Our team is the backbone of our mission. Our focus is to nurture a culture where collaboration is key, diverse perspectives are valued, and every team member is empowered to bring about change.

Role Overview

We are seeking an experienced and passionate Career Coach / Case Manager to join the Thrivers AME Pathway team. This is a frontline delivery role that sits at the heart of participant success. You will provide personalized career coaching and wraparound case management to individuals pursuing AME apprenticeships — guiding them from intake through to placement and post-placement retention.

You will work alongside a licensed psychotherapist who is also our career coach, and will be integral to delivering one-on-one sessions, coordinating wraparound supports, managing the participant database, and contributing to our longitudinal research study in partnership with the University of Waterloo.

Key Responsibilities

1. Career Coaching & Participant Support

• Provide one-on-one career coaching sessions tailored to each participant's AME apprenticeship goals, barriers, and strengths.
• Support participants with resume building, interview preparation, log book / call book completion, and LinkedIn profile development.
• Deliver coaching aligned to the Apprenticeship Success Series and Apprenticeship Prep Series workshop content.
• Provide wrap-around mental health referrals and connect participants to the licensed psychotherapist on staff as needed.
• Help participants build confidence, resilience, and workplace readiness throughout their journey.

1. Intake, Needs Assessment & Case Management

• Conduct comprehensive intake interviews to register participants, assess eligibility, and identify financial, social, and professional support needs.
• Develop and maintain individualized support plans for each participant.
• Track participant progress through all program stages: intake, bootcamp, assessment day, placement, and post-placement.
• Provide early intervention when participants show signs of disengagement or barriers to progress.
• Coordinate wraparound supports including transportation (bus passes, mileage), childcare, workwear, and emergency assistance.

1. Apprenticeship Placement & Employer Liaison

• Support participants through co-designed employer assessment days, including preparation coaching and debrief support.
• Advocate for participants with employer partners (airlines, MROs, manufacturers) to facilitate apprenticeship placements.
• Assist in securing and managing commitment letters from employers for apprenticeship opportunities.
• Monitor participant onboarding and early retention, providing continued support post-placement.
• Track job shadow opportunities and support participants in networking with industry contacts.

1. Mentorship Coordination

• Match participants with appropriate mentors from the AME Mentorship Network (300+ members).
• Coordinate mentorship sessions, track engagement, and follow up to ensure productive relationships.
• Support logistics for networking events, industry insight panels, and design thinking labs.
• Collect mentor feedback and flag quality or engagement concerns to the Program Manager.

1. Data Management & Reporting

• Maintain accurate and timely records in the centralized CRM/case management database.
• Track key performance indicators (KPIs) including enrollment, completion, placement, and retention rates.
• Contribute data for quarterly and annual performance reports submitted to the SDF funder.
• Collect qualitative feedback through surveys, case studies, and participant interviews.
• Support the longitudinal research study (in partnership with University of Waterloo) by maintaining data on income changes, career progression, and mental wellbeing.

1. Workshop & Event Support

• Assist with coordination and facilitation of Apprenticeship Readiness Bootcamp sessions (technical basics, soft skills, tool orientation, financial literacy, interview prep).
• Support logistics for the AME Symposium, including participant communications and data capture.
• Attend AME and aviation-related events to expand participant networks and identify opportunities.
• Represent Thrivers at community outreach events, campus ambassador sessions, and information sessions.

Qualifications

Required

• 2+ years of experience in career coaching, case management, social work, or a related field.
• Strong knowledge of workforce development principles, apprenticeship pathways, and employment barriers.
• Experience conducting needs assessments and developing individualized support plans.
• Excellent one-on-one communication and interpersonal skills; ability to motivate and build trust with diverse participants.
• Strong organizational skills with ability to manage a caseload of multiple participants simultaneously.
• Proficiency in CRM, case management software, or similar database tools.
• Experience working with underrepresented groups including newcomers, racialized individuals, youth, and women.

Preferred

• Certification in career coaching, social work, counselling, or a related professional designation.
• Familiarity with the aviation, skilled trades, or technical sector.
• Experience contributing to data collection for program evaluation or research studies.
• Knowledge of apprenticeship frameworks in Ontario (BOSTA, Trade Equivalency Assessment, etc.).
• Bilingual abilities are an asset.

What We Offer

• A mission-driven work environment committed to equity and economic empowerment.
• The opportunity to make a measurable impact in addressing Canada's AME workforce shortage.
• Access to a network of 300+ aviation industry mentors and employer partners.
• Collaborative team environment with ongoing professional development opportunities.

Humaniti Foundation is committed to equity, diversity, and inclusion. We strongly encourage applications from individuals who identify as Indigenous, racialized, women, persons with disabilities, newcomers, and members of other equity-deserving communities.