Associate Director, Quality & Transformation (1.0 FTE, Regular)
About the role
The Thames Valley Family Health Team is one of the largest Family Health Teams (FHT) in Ontario. With more than 125 physicians across 21 sites within London/Middlesex, Oxford and Elgin counties, the Thames Valley Family Health Team is committed to providing comprehensive, collaborative primary health care to over 162,000 patients
The Associate Director, Quality and Transformation provides strategic leadership in advancing organizational quality initiatives, driving transformative change, and contributing to system-level improvements. This role is accountable for developing and implementing quality frameworks, overseeing enterprise-wide projects that enhance operational excellence, and leading initiatives that align with organizational priorities and health system goals. The Director ensures continuous improvement through evidence-based practices, fosters a culture of innovation and accountability, and delivers measurable results in quality, safety, and efficiency.
This position also provides leadership and oversight to a multidisciplinary team including Quality Improvement Specialists, Operational Leads, and Project Coordinators, ensuring alignment and collaboration in achieving strategic objectives.
Key Responsibilities:
Strategic Leadership & Transformation
- Execute the organization’s quality and transformation strategy in alignment with corporate goals and system-level priorities.
- Lead large-scale change initiatives that improve organizational performance, patient outcomes, and stakeholder satisfaction.
- Drive adoption of continuous improvement methodologies (e.g., Lean, Six Sigma, PDSA) across the organization.
- Act as a key advisor on quality improvement, transformation, and performance management strategies.
Quality & Performance Improvement
- Oversee the implementation, and monitoring of organizational quality improvement programs.
- Ensure compliance with regulatory requirements, and best practices in patient safety and service excellence.
- Establish and monitor key performance indicators (KPIs) linked to organizational objectives.
- Analyze performance data to identify trends, gaps, and opportunities for improvement; report progress to senior leadership and system partners.
Project Leadership & Organizational Change
- Lead and govern major organizational projects, ensuring on-time delivery and alignment with strategic priorities.
- Champion change management strategies to build engagement and sustainability across all levels of the organization.
- Collaborate with clinical and operational leaders to implement transformative initiatives that improve patient care and operational efficiency.
Team Leadership & Supervision
- Provide leadership, mentorship, and performance management for a team of Quality Improvement Specialists, Operational Leads, and Project Coordinators.
- Build team capacity through professional development and the adoption of best practices.
- Foster a collaborative, high-performance culture focused on accountability, innovation, and measurable outcomes.
System-Level Engagement
- Represent the organization in system-wide quality and transformation initiatives, working collaboratively with regional and sector partners.
- Contribute to the development of shared priorities and integrated solutions to improve population health and health system performance.
Qualifications & Experience
- Master’s degree in Business, Health Administration, Quality Improvement, or a related field (or equivalent combination of education and experience).
- 7+ years of progressive leadership experience in healthcare quality, transformation, or operational leadership.
- Demonstrated expertise in quality improvement and change management methodologies.
- Certificate in project leadership.
- Strong knowledge of regulatory requirements, and performance measurement frameworks.
- Exceptional leadership, communication, and stakeholder engagement skills.
Core Competencies
- Strategic Thinking & Systems Perspective
- Transformational Leadership
- Data-Driven Decision Making
- Relationship Building & Collaboration
- Change Leadership
Annual Salary: $101,286 - $123,520 (salary is based on years of experience)
To apply: Qualified and interested candidates are invited to submit a detailed resume and cover letter no later than September 8, 2025. The successful candidate will be required to undergo a criminal background check and medical screening. To be eligible to apply you must have a Social Insurance Number and in some cases a valid work permit.
While we thank all applicants, only those under consideration will be contacted for an interview.
Thames Valley Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply. Please contact julie.goodchild@thamesvalleyfht.ca if you require assistance with an accommodation.
About Thames Valley Family Health Team
Working as a team with 15 physician groups in London, Middlesex, Oxford and Elgin, we use our combined skills to provide exceptional patient-centred care. We are proud to collaborate with many partners throughout our area.
Associate Director, Quality & Transformation (1.0 FTE, Regular)
About the role
The Thames Valley Family Health Team is one of the largest Family Health Teams (FHT) in Ontario. With more than 125 physicians across 21 sites within London/Middlesex, Oxford and Elgin counties, the Thames Valley Family Health Team is committed to providing comprehensive, collaborative primary health care to over 162,000 patients
The Associate Director, Quality and Transformation provides strategic leadership in advancing organizational quality initiatives, driving transformative change, and contributing to system-level improvements. This role is accountable for developing and implementing quality frameworks, overseeing enterprise-wide projects that enhance operational excellence, and leading initiatives that align with organizational priorities and health system goals. The Director ensures continuous improvement through evidence-based practices, fosters a culture of innovation and accountability, and delivers measurable results in quality, safety, and efficiency.
This position also provides leadership and oversight to a multidisciplinary team including Quality Improvement Specialists, Operational Leads, and Project Coordinators, ensuring alignment and collaboration in achieving strategic objectives.
Key Responsibilities:
Strategic Leadership & Transformation
- Execute the organization’s quality and transformation strategy in alignment with corporate goals and system-level priorities.
- Lead large-scale change initiatives that improve organizational performance, patient outcomes, and stakeholder satisfaction.
- Drive adoption of continuous improvement methodologies (e.g., Lean, Six Sigma, PDSA) across the organization.
- Act as a key advisor on quality improvement, transformation, and performance management strategies.
Quality & Performance Improvement
- Oversee the implementation, and monitoring of organizational quality improvement programs.
- Ensure compliance with regulatory requirements, and best practices in patient safety and service excellence.
- Establish and monitor key performance indicators (KPIs) linked to organizational objectives.
- Analyze performance data to identify trends, gaps, and opportunities for improvement; report progress to senior leadership and system partners.
Project Leadership & Organizational Change
- Lead and govern major organizational projects, ensuring on-time delivery and alignment with strategic priorities.
- Champion change management strategies to build engagement and sustainability across all levels of the organization.
- Collaborate with clinical and operational leaders to implement transformative initiatives that improve patient care and operational efficiency.
Team Leadership & Supervision
- Provide leadership, mentorship, and performance management for a team of Quality Improvement Specialists, Operational Leads, and Project Coordinators.
- Build team capacity through professional development and the adoption of best practices.
- Foster a collaborative, high-performance culture focused on accountability, innovation, and measurable outcomes.
System-Level Engagement
- Represent the organization in system-wide quality and transformation initiatives, working collaboratively with regional and sector partners.
- Contribute to the development of shared priorities and integrated solutions to improve population health and health system performance.
Qualifications & Experience
- Master’s degree in Business, Health Administration, Quality Improvement, or a related field (or equivalent combination of education and experience).
- 7+ years of progressive leadership experience in healthcare quality, transformation, or operational leadership.
- Demonstrated expertise in quality improvement and change management methodologies.
- Certificate in project leadership.
- Strong knowledge of regulatory requirements, and performance measurement frameworks.
- Exceptional leadership, communication, and stakeholder engagement skills.
Core Competencies
- Strategic Thinking & Systems Perspective
- Transformational Leadership
- Data-Driven Decision Making
- Relationship Building & Collaboration
- Change Leadership
Annual Salary: $101,286 - $123,520 (salary is based on years of experience)
To apply: Qualified and interested candidates are invited to submit a detailed resume and cover letter no later than September 8, 2025. The successful candidate will be required to undergo a criminal background check and medical screening. To be eligible to apply you must have a Social Insurance Number and in some cases a valid work permit.
While we thank all applicants, only those under consideration will be contacted for an interview.
Thames Valley Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply. Please contact julie.goodchild@thamesvalleyfht.ca if you require assistance with an accommodation.
About Thames Valley Family Health Team
Working as a team with 15 physician groups in London, Middlesex, Oxford and Elgin, we use our combined skills to provide exceptional patient-centred care. We are proud to collaborate with many partners throughout our area.