Voyago is currently recruiting for 1 Full Time Patient Transfer Lead Hand in Ottawa, Ontario! Primary Responsibilities As a Lead Hand you will be responsible for directing and giving instruction to attendants as they perform specific runs, complete reports per assessment or as directed by Operations Manager/Supervisor, ensuring all attendants follow proper procedures as outlined by PTS Policies and Procedures Manual and maintaining proper inventory levels. The ideal candidate will possess the following qualifications that include, but are not limited to, the following: You have experience within Non-Urgent Patient Transfer industry. You have current Advanced First Aid & CPR Certification and EFR Certification or equivalent. You have excellent, strong proven customer service experience. You have professional telephone manner. You have exceptional Time and Stress Management skills. You have experience using computers and entering data on computer (keyboard skills). You have in-depth knowledge of Southwestern and Central Ontario. You have good organization and communications skills. You have in-depth knowledge of Patient Transfer techniques and procedures. You have previous Management, Supervisory or training experience an asset. The Perks We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff We are an Award Winning company As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider We focus on innovation and sustainable environmental initiatives We support the development, work-life balance and well-being of our employees We build a supportive corporate culture that encourages diversity and enables our people to flourish. We enable our employees to have a positive social impact by deploying sustainable mobility solutions. We offer our employees opportunities to build their own experience within a local, global Group. Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. We thank all applicants however only those under consideration will be contacted.