CGI Montreal is seeking a Solution Architect for a major CRM Citizens360 project, a strategic initiative led by a public organization aiming to modernize and optimize the relationship between the administration and citizens.
This large-scale project focuses on enhancing the citizen experience by establishing the technological foundations of an integrated and unified approach to public services.
The goal: to develop a 360° view of the citizen, build a centralized customer reference system, and simplify interactions between citizens and the organization.

Main Responsibilities
The Solution Architect will play a key role in defining, designing, and implementing the target technological architecture.
Key responsibilities include:

• Analyze the current state (As-Is): conduct a full audit of existing services and architecture.
• Model the target state (To-Be): design the target architectures for upcoming digital services.
• Define the target IT architecture, including:

o applications and service components,
o data exchanges and reference models,
o platforms, cloud/on-premises interconnections, and security components.

• Identify organizational and technological prerequisites for the implementation of new digital services.

• Propose implementation and transition scenarios, including sequencing and integration strategies.

• Support ongoing projects to ensure their alignment and integration with the target architecture.

Expected Deliverables

• Analysis report of existing solutions

• Global IT architecture models (As-Is / To-Be)

• Detailed architecture documentation: components, applications, data, flows, security, platforms, identity and authentication

• Security strategy, risk matrix, and mitigation plan

• Configuration backup plan

• Service availability and business continuity plan

Technical Skills Required

• Proven experience designing hybrid solutions (cloud / on-premise)

• Strong command of web technologies, API architectures, and microservices

• In-depth knowledge of cloud environments (Azure, Microsoft 365, Azure DevOps)

• Experience with OpenID Connect, SAML 2.0, and federated identity models

• Experience designing reusable software components and implementing continuous integration (CI/CD)

• Familiarity with Microsoft and Oracle platforms

• Strong background in data architecture

Key Skills and Attributes

• Excellent abstraction, modeling, and synthesis abilities

• Strong communication and stakeholder engagement skills (IT and business)

• Solid experience producing clear and structured architectural deliverables

• Ability to work effectively in an agile and collaborative environment

• Technical leadership and a strong sense of governance

Assets

• Experience in the public, parapublic, or municipal sector

• Knowledge of architecture frameworks such as TOGAF or ArchiMate

• Experience with CRM or MDM (Master Data Management) projects

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Your future duties and responsibilities

Required qualifications to be successful in this role

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