About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This position reports directly to the Duty Manager, Hub Control Centre and develops and implements the strategic and mid-term tactical plan for the operational needs of this functional area. The MO provides guidance to all departments and ensures the required resources, equipment and facilities necessary to achieve operational targets and measures are in place.
Responsibilities:
- To action and maintain multi-level and multi directional communications with key internal and
external interfaces and ensure total product delivery. - Proactively maintain an awareness of developing operating constraints to ensure the best station plan or solution is delivered
- Ensure that valid day-of-flight opportunities, constraints and recovery options are identified by all branches and that the customer impact and down line implications are considered in the decision-making process
- Act as a change facilitator for process and procedural improvement
- Ensure safety standards are consistently maintained
- Implement and direct the strategic vision to drive improved station results
- Ensure the alignment of corporate and station goals
- Provide the necessary resources, tools, daily gating plans and communication strategies to optimize station performance
- Communicate goals, objectives, expectations and performance targets
- Build high performing teams which communicate effectively within cross functional areas
- Support and recognize team and individual success
- Be proactive in supporting succession planning and management development
- Promote and manage a corporate culture of accountability and ownership
- Participate in the development and enhancement of corporate and station initiatives
- Foster an effective business relationship with external providers
- Liaise with SOC and demonstrate efficient resolution of scheduling issues
- Analyze trends and statistics for performance efficiencies and effectiveness
- Drive accountability for revenue enhancement and cost containment
- Be recognized as a role model for leadership excellence
- Acts as Duty Manager, Hub Control Centre during absences and vacation relief.
Qualifications
- Excellent verbal and written communications skills
- Strong leadership and negotiation skills
- Excellent problem solving skills
- Ability to work long and irregular hours
- Strong commitment to teamwork
- Must demonstrate solid operational background
- Good conflict resolution skills
- Recognized ability to work under pressure, handle stressful situations and maintain flexibility
- Personal Computer skills is an asset
- Completion of a Bachelor’s degree or academic equivalent is an asset
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
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Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This position reports directly to the Duty Manager, Hub Control Centre and develops and implements the strategic and mid-term tactical plan for the operational needs of this functional area. The MO provides guidance to all departments and ensures the required resources, equipment and facilities necessary to achieve operational targets and measures are in place.
Responsibilities:
- To action and maintain multi-level and multi directional communications with key internal and
external interfaces and ensure total product delivery. - Proactively maintain an awareness of developing operating constraints to ensure the best station plan or solution is delivered
- Ensure that valid day-of-flight opportunities, constraints and recovery options are identified by all branches and that the customer impact and down line implications are considered in the decision-making process
- Act as a change facilitator for process and procedural improvement
- Ensure safety standards are consistently maintained
- Implement and direct the strategic vision to drive improved station results
- Ensure the alignment of corporate and station goals
- Provide the necessary resources, tools, daily gating plans and communication strategies to optimize station performance
- Communicate goals, objectives, expectations and performance targets
- Build high performing teams which communicate effectively within cross functional areas
- Support and recognize team and individual success
- Be proactive in supporting succession planning and management development
- Promote and manage a corporate culture of accountability and ownership
- Participate in the development and enhancement of corporate and station initiatives
- Foster an effective business relationship with external providers
- Liaise with SOC and demonstrate efficient resolution of scheduling issues
- Analyze trends and statistics for performance efficiencies and effectiveness
- Drive accountability for revenue enhancement and cost containment
- Be recognized as a role model for leadership excellence
- Acts as Duty Manager, Hub Control Centre during absences and vacation relief.
Qualifications
- Excellent verbal and written communications skills
- Strong leadership and negotiation skills
- Excellent problem solving skills
- Ability to work long and irregular hours
- Strong commitment to teamwork
- Must demonstrate solid operational background
- Good conflict resolution skills
- Recognized ability to work under pressure, handle stressful situations and maintain flexibility
- Personal Computer skills is an asset
- Completion of a Bachelor’s degree or academic equivalent is an asset
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.