Production Support Analyst – Unix, JCL, OpenShift, Stonebranch & Shell Scripting
About the role
Production Support Analyst – Unix, JCL, OpenShift, Stonebranch & Shell Scripting
Location: Toronto, ON (Hybrid – 4 Days WFO) Duration: 12 Months Position Overview We are seeking a Production Support Analyst to join our operations team. The successful candidate will provide critical technical support for production environments, ensuring system stability and compliance with organizational standards. This role requires strong technical expertise across multiple platforms and a commitment to maintaining the highest levels of service quality.
Key Responsibilities
Monitor and maintain production systems across Unix, Windows, Mainframe, and containerized environments. Troubleshoot and resolve technical issues in real time, minimizing system downtime. Support and manage Stonebranch workflow automation and OpenShift containerized applications. Execute and maintain SQL queries and database operations. Develop and maintain automation scripts using Shell scripting and Python. Respond to and resolve compliance and IT risk-related incidents. Document issues, resolutions, and maintain knowledge base articles. Collaborate with development and infrastructure teams to optimize system performance. Participate in the production support on-call rotation.
Required Skills & Experience
Unix/Linux administration, including system management, troubleshooting, and optimization. Windows Server administration and support. Stonebranch workflow orchestration. OpenShift deployment and management. Mainframe systems knowledge, including JCL (Job Control Language). SQL for querying and database management. Shell scripting and Python for automation. Strong verbal and written communication skills. Understanding of IT risk frameworks and compliance requirements.
Key Competencies
Strong problem-solving and analytical skills. Ability to work under pressure and manage multiple priorities. Excellent documentation skills. Customer service orientation. Attention to detail. Proactive approach to compliance and risk management.
Qualifications
3+ years of production support experience. Relevant certifications in Unix/Linux, Windows, or cloud platforms are an asset. Experience in regulated industries such as banking or financial services is an asset.
Not the right fit? Search for Production Support Analyst jobs in Toronto, Ontario, Canada
About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra - North Infoteck Inc.
Agile - Systems - Technologies - Resources - Applications
Apply for Jobs@ https://careers.astra-north.com/jobs/
We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions.
The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues.
Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals.
Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!
Similar Jobs
Production Support Analyst – Unix, JCL, OpenShift, Stonebranch & Shell Scripting
About the role
Production Support Analyst – Unix, JCL, OpenShift, Stonebranch & Shell Scripting
Location: Toronto, ON (Hybrid – 4 Days WFO) Duration: 12 Months Position Overview We are seeking a Production Support Analyst to join our operations team. The successful candidate will provide critical technical support for production environments, ensuring system stability and compliance with organizational standards. This role requires strong technical expertise across multiple platforms and a commitment to maintaining the highest levels of service quality.
Key Responsibilities
Monitor and maintain production systems across Unix, Windows, Mainframe, and containerized environments. Troubleshoot and resolve technical issues in real time, minimizing system downtime. Support and manage Stonebranch workflow automation and OpenShift containerized applications. Execute and maintain SQL queries and database operations. Develop and maintain automation scripts using Shell scripting and Python. Respond to and resolve compliance and IT risk-related incidents. Document issues, resolutions, and maintain knowledge base articles. Collaborate with development and infrastructure teams to optimize system performance. Participate in the production support on-call rotation.
Required Skills & Experience
Unix/Linux administration, including system management, troubleshooting, and optimization. Windows Server administration and support. Stonebranch workflow orchestration. OpenShift deployment and management. Mainframe systems knowledge, including JCL (Job Control Language). SQL for querying and database management. Shell scripting and Python for automation. Strong verbal and written communication skills. Understanding of IT risk frameworks and compliance requirements.
Key Competencies
Strong problem-solving and analytical skills. Ability to work under pressure and manage multiple priorities. Excellent documentation skills. Customer service orientation. Attention to detail. Proactive approach to compliance and risk management.
Qualifications
3+ years of production support experience. Relevant certifications in Unix/Linux, Windows, or cloud platforms are an asset. Experience in regulated industries such as banking or financial services is an asset.
Not the right fit? Search for Production Support Analyst jobs in Toronto, Ontario, Canada
About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra - North Infoteck Inc.
Agile - Systems - Technologies - Resources - Applications
Apply for Jobs@ https://careers.astra-north.com/jobs/
We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions.
The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues.
Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals.
Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!