Field Service Technician
About the role
LOCATION: Reporting to Thompson, MB office remotely. (Other Canadian locations will be considered for rotational contracts at remote mine sites).
DUTIES AND RESPONSIBILITIES:
- Provide expert and disciplined analysis of structural, or mechanical, electrical or hydraulic systems
- Teardown, re-assemble, commission/ test and trouble-shoot MEMCO equipment at customer sites or MEMCO facility, as required
- Execute timely planned work tasks as directed by immediate Supervisor
- Assist the Product Support Manager with the preparation of technical reports, presentations, and repair cost estimates, audits of Customer equipment, etc.
- Develop professional working relationships with key Customer personnel, and communicate any customer organizational or policy change to Service Manager
- Identify potential business (i.e. sales) opportunities, and communicate to the appropriate team (i.e. Sales, Engineering).
QUALIFICATIONS EDUCATION:
- Certificate of Qualification as a Heavy Equipment Diesel Mechanic (HDM) preferred but not necessary as training can be provided for the right candidate. HDEM, Truck and
Coach, Aircraft, Millwright, and Automotive Journeyman will also be considered.
EXPERIENCE:
Minimum 3 years hands-on experience as Journey Person, preferably on heavy mobile
equipment
- Proficiency reading and interpreting mechanical blueprints, hydraulic assembly drawings and electrical wiring
- Harness and control system schematics
- Strong interpersonal and customer service skills
- Ability to be flexible and open to new methods, processes and technologies
- Ability to work independently or within a team under minimal supervision
- Possess strong organizational and communication skills with the ability to multitask and prioritize effectively
Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position. A clear and satisfactory result is required for all candidates prior to the confirmation of employment.
About MacLean Engineering & Marketing Co Limited
Great Things Happen Here
Equipping the mining world with innovative mobile equipment solutions is what we do at MacLean, but more importantly is the why. We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make mining safer, greener, and more productive. This brand promise is inextricably linked to our people.
We are building a diverse, top-performing employee base by hiring entrepreneurial, creative, hardworking, ethical, and safety focused candidates who want to make a lasting difference and build a career doing it. If this sound like you, dive in and join the MacLean innovation wave!
Join the MacLean innovation wave!
We are a global, family-owned company where we treat each other, our customers, and our host communities as if they were family. This is our competitive differentiator across the board when it comes to employee development, customer relationships, and business results.
Our production facility and branch footprint on four continents and market reach into six continents is in keeping with the scope of our ambition to develop paradigm-changing, tech-enabled mining vehicles the world over. This transformative vision requires a wide range of talent working together across the company’s manufacturing, engineering, product management, marketing, sales, aftermarket support, finance, and human resource functions.
Who we are
MacLean specializes in mobile equipment solutions based on underground mining experience, unit-of-one manufacturing expertise, and worldwide customer service and support.
We have been innovating for mining equipment safety and productivity for almost 50 years, supporting customers worldwide with branches across Canada as well as in the United States, Mexico, Peru, South Africa, and Australia.
Our Story
MacLean is the world’s largest Canadian-based underground mining vehicle manufacturer.
From modest beginnings retrofitting farm tractors out of an apple orchard barn in Southern Georgian Bay, Ontario, to today’s multi-national corporate network of some 1,000 employees across four continents and six countries, the next chapters of the MacLean mining innovation story are actively being written within the broad themes of the electrification, automation, and digitalization of the global industry.
The constant across the shifting sands of time and geography is the MacLean commitment to pursuing engineered solutions that make the underground environment safer and more productive.
The foundation for all of our work together is a shared culture of entrepreneurial innovation and customer focus. When we create what we call MacLean ‘Application Intelligence’ for the mining sector, we are leveraging multi disciplinary engineering expertise, continental manufacturing capacity, and decades of mining knowledge, to deliver safety and productivity enhancing solutions to the end-users who operate and maintain our products in underground mines around the globe.
We are a major employer in our host communities and, as such, we strive to be an employer of choice. On the leading edge of technological and manufacturing innovation, we never lose sight of the people behind the machines – the MacLean employees across our production facilities who work to create products of lasting value for the mining sector.
Our Values
The MacLean Way is our overarching vision, mission, and values statement. It is the embodiment of our history, present, and future: where we came from, who we are now, and where we are going.
Field Service Technician
About the role
LOCATION: Reporting to Thompson, MB office remotely. (Other Canadian locations will be considered for rotational contracts at remote mine sites).
DUTIES AND RESPONSIBILITIES:
- Provide expert and disciplined analysis of structural, or mechanical, electrical or hydraulic systems
- Teardown, re-assemble, commission/ test and trouble-shoot MEMCO equipment at customer sites or MEMCO facility, as required
- Execute timely planned work tasks as directed by immediate Supervisor
- Assist the Product Support Manager with the preparation of technical reports, presentations, and repair cost estimates, audits of Customer equipment, etc.
- Develop professional working relationships with key Customer personnel, and communicate any customer organizational or policy change to Service Manager
- Identify potential business (i.e. sales) opportunities, and communicate to the appropriate team (i.e. Sales, Engineering).
QUALIFICATIONS EDUCATION:
- Certificate of Qualification as a Heavy Equipment Diesel Mechanic (HDM) preferred but not necessary as training can be provided for the right candidate. HDEM, Truck and
Coach, Aircraft, Millwright, and Automotive Journeyman will also be considered.
EXPERIENCE:
Minimum 3 years hands-on experience as Journey Person, preferably on heavy mobile
equipment
- Proficiency reading and interpreting mechanical blueprints, hydraulic assembly drawings and electrical wiring
- Harness and control system schematics
- Strong interpersonal and customer service skills
- Ability to be flexible and open to new methods, processes and technologies
- Ability to work independently or within a team under minimal supervision
- Possess strong organizational and communication skills with the ability to multitask and prioritize effectively
Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position. A clear and satisfactory result is required for all candidates prior to the confirmation of employment.
About MacLean Engineering & Marketing Co Limited
Great Things Happen Here
Equipping the mining world with innovative mobile equipment solutions is what we do at MacLean, but more importantly is the why. We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make mining safer, greener, and more productive. This brand promise is inextricably linked to our people.
We are building a diverse, top-performing employee base by hiring entrepreneurial, creative, hardworking, ethical, and safety focused candidates who want to make a lasting difference and build a career doing it. If this sound like you, dive in and join the MacLean innovation wave!
Join the MacLean innovation wave!
We are a global, family-owned company where we treat each other, our customers, and our host communities as if they were family. This is our competitive differentiator across the board when it comes to employee development, customer relationships, and business results.
Our production facility and branch footprint on four continents and market reach into six continents is in keeping with the scope of our ambition to develop paradigm-changing, tech-enabled mining vehicles the world over. This transformative vision requires a wide range of talent working together across the company’s manufacturing, engineering, product management, marketing, sales, aftermarket support, finance, and human resource functions.
Who we are
MacLean specializes in mobile equipment solutions based on underground mining experience, unit-of-one manufacturing expertise, and worldwide customer service and support.
We have been innovating for mining equipment safety and productivity for almost 50 years, supporting customers worldwide with branches across Canada as well as in the United States, Mexico, Peru, South Africa, and Australia.
Our Story
MacLean is the world’s largest Canadian-based underground mining vehicle manufacturer.
From modest beginnings retrofitting farm tractors out of an apple orchard barn in Southern Georgian Bay, Ontario, to today’s multi-national corporate network of some 1,000 employees across four continents and six countries, the next chapters of the MacLean mining innovation story are actively being written within the broad themes of the electrification, automation, and digitalization of the global industry.
The constant across the shifting sands of time and geography is the MacLean commitment to pursuing engineered solutions that make the underground environment safer and more productive.
The foundation for all of our work together is a shared culture of entrepreneurial innovation and customer focus. When we create what we call MacLean ‘Application Intelligence’ for the mining sector, we are leveraging multi disciplinary engineering expertise, continental manufacturing capacity, and decades of mining knowledge, to deliver safety and productivity enhancing solutions to the end-users who operate and maintain our products in underground mines around the globe.
We are a major employer in our host communities and, as such, we strive to be an employer of choice. On the leading edge of technological and manufacturing innovation, we never lose sight of the people behind the machines – the MacLean employees across our production facilities who work to create products of lasting value for the mining sector.
Our Values
The MacLean Way is our overarching vision, mission, and values statement. It is the embodiment of our history, present, and future: where we came from, who we are now, and where we are going.