Full Job Description Zuma Lift Service is hiring a Service Writer / Service Coordinator to be the “control tower” for our service department.

We’re a 20-year aerial lift dealership based in the Fraser Valley, with one of the largest lift service shops in BC. We are very tech-forward (ERP, digital workflows, almost paperless) and support customers across the Valley and beyond with parts, field service, and shop repairs.

About The Role You will support our Service Manager and technicians by running the service desk and field dispatch. Your main responsibilities:

Field scheduling and dispatch

• Own the schedule for our field tech
• Book jobs, group them logically, and keep customers clearly informed

Service intake and admin

• Answer inbound service calls and emails
• Capture the right details and create clean tickets in Odoo for field and shop work

Support for shop service

• Open and maintain shop work orders in the Service Software
• Make sure jobs have clear notes, machine info, and customer details for the Service Manager and techs

Quotes and customer updates

• Turn tech notes into draft estimates with the Service Manager’s input
• Send quotes, track approvals, and keep customers updated on status and next steps

Payments and data security

• Handle customer and payment information carefully and securely

Software and reporting

• Keep ticket stages up to date so nothing falls through the cracks
• Attach photos, notes, and approvals to the right jobs
• Provide simple weekly views of work in progress and quotes outstanding

This role keeps the office and systems organized so the Service Manager and techs can stay focused on fixing machines and solving problems.

What We Are Looking For Experienced in coordination/admin

• Background in service coordination, dispatch, office admin, or similar
• Experience around trades, equipment, HVAC, trucking, auto service, etc. is a plus

Strong with computers and systems

• Comfortable in Chrome, Gmail, online calendars, and web-based software
• Type quickly and accurately while talking on the phone
• Experience with an ERP/CRM (Odoo, SAP, ServiceTitan, etc.) is an asset

Organized “control tower” mindset

• Like knowing where every job is at and what is next
• Enjoy checklists, clean data, and tidy schedules
• Comfortable spending most of the day at a desk

Calm, clear communicator

• Professional and friendly on the phone and in email
• Can deal with stressed customers without getting rattled
• Ask good questions to get the full picture before booking work

Why Choose to Work at Zuma?

• 20+ years in the Fraser Valley with strong growth plans
• Modern tools and systems, very tech-forward
• One of the largest aerial lift service shops in BC
• Skilled, down-to-earth team that cares about doing things right
• Great supportive culture
• Celebrating success, with staff lunches and events throughout the year
• Training to improve your skills
• Growth Opportunities
• Great benefits

Job Type: Full-time, Permanent

Pay: $32.00-$36.00 per hour

Benefits

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Wellness program

Application Question(s)

• What is your relevant experience to this role? (Briefly Explain)

Experience

• Service Writer: 3 years (preferred)
• Service Advisor: 3 years (preferred)

Language

• Fluent Engish (required)

Work Location: In person

How To Apply Please respond with a resume and a brief cover letter explaining how your experience would be a great fit for this role.

If you’re the kind of person who likes turning multiple jobs into a clear plan, keeping people informed, and organizing how the day runs, this role may be for you.