About the role
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.
Role: Senior Manager, Enterprise and Cyber Security
Status: Full Time, Permanent
Reports to: Director, IT Operations
Location: Markham
Please note, this position is exempt from Ontario’s 2026 pay transparency requirements under Regulation 476/24.
Summary:
Enercare is seeking a Senior Manager of Cybersecurity & Enterprise Security to lead and mature the organization’s end to end security posture across cybersecurity, identity and access management, infrastructure security, and cloud security.
This role is accountable for protecting Enercare’s information assets, identities, and core technology platforms across a hybrid environment, including Active Directory, Entra ID (Azure AD), on premise servers, Microsoft 365, cloud platforms, endpoints, and third party services.
The Senior Manager plays a critical leadership role in balancing risk, resilience, and business enablement, providing strategic direction, governance oversight, and executive level reporting. This role works in close partnership with Infrastructure, Cloud, IT Operations, and Business leaders to ensure security controls are consistent, risk based, and aligned to organizational priorities.
Responsibilities:
- Serve as a senior security leader and trusted advisor, translating cyber and enterprise security risk into clear business impacts and decision options.
- Prepare and deliver monthly security posture and risk updates to senior leadership, enabling informed prioritization, risk tradeoffs, and investment decisions that strengthen resilience and reduce exposure.
- Ensure security controls, operational processes, and technology roadmaps are aligned, mutually reinforcing, and jointly accountable for enterprise resilience.
- Provide senior leadership for the IT Security function, developing high performing teams through hiring, coaching, performance management, and succession planning.
Own accountability for security investment decisions, ensuring funding is prioritized based on measurable risk reduction, resilience outcomes, and business value.
- Define, maintain, and communicate a multi year security roadmap aligned to organizational strategy, risk appetite, and technology direction.
- Define and continuously evolve Enercare’s enterprise security strategy, setting direction across cybersecurity, identity, infrastructure, and cloud environments to address evolving threats and business priorities.
- Establish and govern enterprise security standards and control objectives that protect the confidentiality, integrity, and availability of systems across on premise and cloud platforms, ensuring consistent and measurable implementation.
- Provide strategic oversight for enterprise identity platforms, including Active Directory and Entra ID (Azure AD) ensuring effective Identity Lifecycle management, Privileged Access Controls, Conditional Access and hybrid Identity Governance.
- Govern security controls for core platforms, including on premise servers, Microsoft 365, endpoints, and cloud infrastructure and SaaS services.
- Provide strategic oversight of security monitoring, detection, and response capabilities, including SIEM and SOC services, ensuring effectiveness, integration, and operational accountability.
- Enable and govern the use of AI powered security capabilities to enhance threat detection, correlation, investigation, and response efficiency.
- Ensure security incidents are assessed and managed based on business impact, with appropriate escalation, executive visibility, and resolution through established incident management processes.
- Own enterprise cybersecurity and security risk management, providing transparency of risk exposure, mitigation progress and residual risk to senior leadership.
Ensure compliance with applicable regulations and standards, including PCI DSS, PIPEDA, ISO 27001/27701, and internal policies.
- Support internal and external audits with clear, defensible and evidence-based documentation.
- Define and oversee security requirements, governance and assurance activities for vendors, SaaS providers, and third parties.
- Ensure third party security controls are proportionate to application criticality, data sensitivity and business impact.
Responsibilities:
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related discipline.
- Professional certifications are strongly preferred (e.g. CISSP, CISM, CCSP).
- 15+ years experience across information security, enterprise IT, infrastructure, or risk management.
- 10+ years in a senior security leadership role with accountability spanning cybersecurity and core enterprise platforms.
- Demonstrated experience securing hybrid environments, including:
- Active Directory and Entra ID
- On premise servers and infrastructure
- Microsoft 365; Cloud and SaaS platforms
- Demonstrated ability to develop, evolve, and operationalize enterprise security strategy, ensuring alignment with business priorities, technology direction, and emerging threat landscapes.
- Active engagement in the cybersecurity community, maintaining strong industry awareness through participation in professional forums, conferences, peer groups, and threat intelligence networks to ensure Enercare remains ahead of evolving risks.
- Strong understanding of Zero Trust, defence in depth, and identity centric security models.
- Experience working with AI powered security tools that enhance threat detection, correlation, and response.
- Deep knowledge of security frameworks and standards (e.g. NIST, ISO, PCI DSS).
- Ability to translate technical security risks into clear, business relevant insights.
- Proven experience presenting to C suite executives and influencing senior stakeholders.
- Strong written and verbal communication skills.
- Decisive leader able to operate effectively in high pressure situations.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
Not the right fit? Search for Manager jobs in Markham, ON
About Enercare Inc.
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings. We take pride in continually striving to make a positive impact in the communities we operate in.
Enercare is a company that believes strongly in the health, safety and wellness of our people. It’s a place where careers are made. A place where people care about the communities we operate in, and who are inspired everyday by our purpose. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future.
Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
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About the role
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.
Role: Senior Manager, Enterprise and Cyber Security
Status: Full Time, Permanent
Reports to: Director, IT Operations
Location: Markham
Please note, this position is exempt from Ontario’s 2026 pay transparency requirements under Regulation 476/24.
Summary:
Enercare is seeking a Senior Manager of Cybersecurity & Enterprise Security to lead and mature the organization’s end to end security posture across cybersecurity, identity and access management, infrastructure security, and cloud security.
This role is accountable for protecting Enercare’s information assets, identities, and core technology platforms across a hybrid environment, including Active Directory, Entra ID (Azure AD), on premise servers, Microsoft 365, cloud platforms, endpoints, and third party services.
The Senior Manager plays a critical leadership role in balancing risk, resilience, and business enablement, providing strategic direction, governance oversight, and executive level reporting. This role works in close partnership with Infrastructure, Cloud, IT Operations, and Business leaders to ensure security controls are consistent, risk based, and aligned to organizational priorities.
Responsibilities:
- Serve as a senior security leader and trusted advisor, translating cyber and enterprise security risk into clear business impacts and decision options.
- Prepare and deliver monthly security posture and risk updates to senior leadership, enabling informed prioritization, risk tradeoffs, and investment decisions that strengthen resilience and reduce exposure.
- Ensure security controls, operational processes, and technology roadmaps are aligned, mutually reinforcing, and jointly accountable for enterprise resilience.
- Provide senior leadership for the IT Security function, developing high performing teams through hiring, coaching, performance management, and succession planning.
Own accountability for security investment decisions, ensuring funding is prioritized based on measurable risk reduction, resilience outcomes, and business value.
- Define, maintain, and communicate a multi year security roadmap aligned to organizational strategy, risk appetite, and technology direction.
- Define and continuously evolve Enercare’s enterprise security strategy, setting direction across cybersecurity, identity, infrastructure, and cloud environments to address evolving threats and business priorities.
- Establish and govern enterprise security standards and control objectives that protect the confidentiality, integrity, and availability of systems across on premise and cloud platforms, ensuring consistent and measurable implementation.
- Provide strategic oversight for enterprise identity platforms, including Active Directory and Entra ID (Azure AD) ensuring effective Identity Lifecycle management, Privileged Access Controls, Conditional Access and hybrid Identity Governance.
- Govern security controls for core platforms, including on premise servers, Microsoft 365, endpoints, and cloud infrastructure and SaaS services.
- Provide strategic oversight of security monitoring, detection, and response capabilities, including SIEM and SOC services, ensuring effectiveness, integration, and operational accountability.
- Enable and govern the use of AI powered security capabilities to enhance threat detection, correlation, investigation, and response efficiency.
- Ensure security incidents are assessed and managed based on business impact, with appropriate escalation, executive visibility, and resolution through established incident management processes.
- Own enterprise cybersecurity and security risk management, providing transparency of risk exposure, mitigation progress and residual risk to senior leadership.
Ensure compliance with applicable regulations and standards, including PCI DSS, PIPEDA, ISO 27001/27701, and internal policies.
- Support internal and external audits with clear, defensible and evidence-based documentation.
- Define and oversee security requirements, governance and assurance activities for vendors, SaaS providers, and third parties.
- Ensure third party security controls are proportionate to application criticality, data sensitivity and business impact.
Responsibilities:
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related discipline.
- Professional certifications are strongly preferred (e.g. CISSP, CISM, CCSP).
- 15+ years experience across information security, enterprise IT, infrastructure, or risk management.
- 10+ years in a senior security leadership role with accountability spanning cybersecurity and core enterprise platforms.
- Demonstrated experience securing hybrid environments, including:
- Active Directory and Entra ID
- On premise servers and infrastructure
- Microsoft 365; Cloud and SaaS platforms
- Demonstrated ability to develop, evolve, and operationalize enterprise security strategy, ensuring alignment with business priorities, technology direction, and emerging threat landscapes.
- Active engagement in the cybersecurity community, maintaining strong industry awareness through participation in professional forums, conferences, peer groups, and threat intelligence networks to ensure Enercare remains ahead of evolving risks.
- Strong understanding of Zero Trust, defence in depth, and identity centric security models.
- Experience working with AI powered security tools that enhance threat detection, correlation, and response.
- Deep knowledge of security frameworks and standards (e.g. NIST, ISO, PCI DSS).
- Ability to translate technical security risks into clear, business relevant insights.
- Proven experience presenting to C suite executives and influencing senior stakeholders.
- Strong written and verbal communication skills.
- Decisive leader able to operate effectively in high pressure situations.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
Not the right fit? Search for Manager jobs in Markham, ON
About Enercare Inc.
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings. We take pride in continually striving to make a positive impact in the communities we operate in.
Enercare is a company that believes strongly in the health, safety and wellness of our people. It’s a place where careers are made. A place where people care about the communities we operate in, and who are inspired everyday by our purpose. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future.
Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.