About us:

PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We've grown quickly in our first few years, and now our exceptional team serves thousands of patients each month across our multiple verticals.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie is focused on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community—we're the #1 rated PrEP provider in North America, serving patients in both Canada and the USA! Frida is changing the lives of patients with easier access to adult ADHD diagnosis, and fast and affordable treatment. Foria Clinic provides trans, non-binary, and gender-diverse Canadians with gender-affirming healthcare. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides our patients with an end-to-end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.

We're proud to be ranked #2 on Deloitte's 2024 list of Canada's 50 fastest-growing tech companies and recognized as one of Canada's Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way!

6 month contract, full-time opportunity Location: Remote (Canada) Working hours: Full-time role (40 hours per week) with availability from Monday through Friday EST, with potential for weekend shifts

Applications will be accepted until Friday, October 3rd at 5:00pm MST.

Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada. PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region which includes the nations of the Siksika, the Piikani, the Kainai, the Îethka Stoney Nakoda which consists of the Chiniki, Bearspaw, and Good Stoney Bands, and people of the Tsuut'ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6.

Who we hope to find:

PurposeMed is looking for a Workforce Coordinator to join the team! In this role, you'll have the opportunity to personally contribute to the delivery of healthcare to our patients, direct well-being. You'll play a key role in our workforce management efforts by coordinating provider schedules, forecasting patient demand, and ensuring the right clinicians are available at the right time. By monitoring capacity, responding quickly to schedule changes, and optimizing our staffing and actively impacting their ongoing care and appointment mix, you'll help us deliver seamless, patient-centered care while supporting our clinical teams. The successful candidate will focus on data entry and coordination within our provider app and requires meticulous attention to detail and adherence to established procedures.

In this role, you'll make an impact by:

Ensuring Smooth Scheduling and Coordination

• Balancing clinical and patient schedules to ensure effective management of resources and flexibility in patient booking options
• Respond to last-minute scheduling issues, coordinating response to clinician absences to preserve patient appointments
• Perform a range of administrative and data entry tasks to support appointment scheduling, patient forecasting, and care delivery processes

Maintaining Accurate and Organized Data Systems

• Accurately entering data from various sources into designated databases or systems, and maintaining and updating databases or systems with new information as required
• Verifying the accuracy and completeness of the data entered and identifying and rectifying discrepancies or errors in the data
• Managing and organizing electronic files and documents, including clinical availability, appointments, lab results and referrals

Upholding Standards and Ensuring Compliance

• Consistently following established Standard Operating Procedures (SOPs)Ensuring compliance with data protection regulations and company policies, safeguarding sensitive data and maintaining confidentiality at all times
• Meeting internal benchmarks, ensuring efficient completion of tasks while prioritizing patient-centricity, and upholding our high standards of care

We need someone who has:

• Experience in a workforce management role or executing workforce management processes
• Strong organizational skills and attention to detail
• The ability to handle confidential information with discretion
• The ability to multitask with a high level of accuracy across multiple systems
• Basic computer skills and strong proficiency in working with spreadsheets and datasets
• The ability to prioritize and complete work in a fast-paced and rapidly changing environment
• The ability to weigh multiple potential solutions to a problem and decide upon the best course by measuring the most critical priorities
• Availability to potentially work on weekends and additional shifts (including some statutory holidays) to provide necessary coverage for patient needs
• Experience with interpreting and understanding data

It would also be great if you have:

• A basic understanding of healthcare
• Experience working in a distributed team environment
• Completion of a medical office administration program or comparable education in a related field
• Prior administrative or customer support experience, ideally including at least 1 year in a medical office, virtual healthcare, or similar professional environment

Compensation:

• $50,000 - $55,000 CAD a year, adjusted to meet contract length
• The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below!

Our Hiring Process:
To best set you up for success, here's what you canexpect after you apply:

• Application Review
  Our hiring team will review your application to assess how your skills and experience might align with the role. We aim to provide a response on each application within 14 days after applying.
• Take-Home Assignment (1-2 hours)
  If your application aligns strongly with the role, you'll be invited to complete a short take-home assignment that reflects the type of work you'd complete in this role. This helps us understand your approach to work and skill set early in the process. Please note: completing the assignment does not guarantee progression to the next stage of the process.
• Interview with the Hiring Manager (1 hour)
  This conversation will dive deeper into the position, your relevant experience, along with assessing core competencies of the role and how you might contribute to the team.
• Offer (including background and reference checks)

Do you think you could be our next Workforce Coordinator*? We look forward to seeing your application!*

#LI-Remote

Why you should join us:

• Be part of a team of great people who don't take themselves too seriously. While we're serious about the problems we solve, we believe in having fun along the way.
• Make an impact, every single day. We're providing compassionate, affirming care to many people who have never received the proper support before.
• Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming.

What we're offering (based on full-time, permanent roles in Canada):

Work/life flexibility and time off:

• Work flexibly within a team that's remote friendly; we believe that work should fit around your life*
• 20 vacation days and a team that will remind you to use them!
• Annual winter break closure

Care for your physical and mental health:

• Extended medical, dental, and vision care starting on your first day of work!
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
• $20,000 of lifetime coverage for gender-affirming care and procedures

Investment in your learning and growth:

• $500 learning fund to use towards courses and other professional development
• Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential

Family care:

• $3,400 lifetime coverage for fertility drugs
• Parental leave program for birthing and non-birthing parents–your choice of:
• • Short term: 4 weeks off to use flexibly in your first year of parenting
  • Long-term: 13 weeks EI top-up

Eligible team members and their dependents** also receive no-cost access to PurposeMed's services:

• Freddie: PrEP assessment and follow-up appointments
• Frida: ADHD assessment
• Foria: Gender-affirming care services

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you'll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don't have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you'll apply!

• Most of our roles are performed virtually from home across Canada. Team members working onsite at Affirming Care pharmacies do need to be physically present.

**Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province or state in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply.