Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

This position reports to the Director of Shelter and Housing Services and provides oversight and direction for all components of the Men’s Shelter Program, Calgary Navigation & Support Centre, West Desk operations, the Courtyard and perimeter of the Centre of Hope ensuring strategic, operational, business and implementation planning for safe, effective, and efficient provision of faith-focused services.

ACCOUNTABILITIES:

Program:

• Ensures the Men’s Shelter Program, Calgary Navigation & Support Centre, West Desk operations, the Courtyard and perimeter of the Centre of Hope incorporate the values, standards, and philosophy of The Salvation Army and Community Services (Calgary) mission statement.
• Ensures all program components are implemented.
• Develops and updates program operational plans.
• Develops, implements, and evaluates program goals that support the annual program operational plan.
• Ensures best practices are researched and implemented.
• Develops program policies and guidelines.
• Develops program evaluations and commits to quality improvement.
• Develops and maintains program communication plan.
• Researches program possibilities and best practices.
• Researches and implements approved program initiative.

People Management and Human Relations:

• Ensures programs are fully staffed with qualified staff and that staff have the resources to do their jobs.
• Hires, orients, trains, supports, evaluates, and retains direct reports.
• Grows, develops, and coaches direct reports to meet client needs, increase program effectiveness and continuous quality improvement related to programs services.
• Completes payroll supervisory functions inclusive of approving vacation, sick time, timesheets, etc. for direct reports; ensures employees are paid accurately and on-time utilizing The Salvation Army's electronic payroll system and follows all policies, procedures, and practices.
• Effectively utilizes, supports, evaluates, and retains volunteers.
• Ensures compliance with all legislation and workplace policies and practices.
• Ensures that all staff complete mandatory training and/or certifications as required and identifies additional training needed.
• Conducts regular supervision with staff, and ensures that performance reviews are completed, in a timely manner, for all direct reports.

Financial:

• Establishes, maintains, and adheres to the program budgets in compliance with policies, as well as Finance operating and administrative guidelines.
• Completes documents required by Finance in accordance with policies and Finance procedures i.e., purchase requisitions, invoices, and other finance documents.
• Reviews contract(s) in collaboration with Director of Shelter and Housing Services, Director of Business Administration and Executive Director.
• Demonstrates diligent stewardship of resources.
• Monitors clients' rents and works with clients to ensure payment

Health and Safety:

• Identify and implement effective practices for risk management to ensure workplace safety for program staff, minimizing liability and enhancing/upholding the reputation of The Salvation Army.
• Ensure that the equipment, materials, and protective devices are provided and maintained in good condition.
• Ensure compliance with all occupational health and safety legislation and workplace health and safety policies, procedures, and protocols.

Administrative:

• Assures that all programs are aligned with and complies with the Salvation Army Accreditation Standards.
• Works closely with the Grant Writer and Executive Director on all new program proposals.
• Prepares and submits documentation, reports and statistics as required, to Executive Director, funders, and management.
• Creates and maintains an up-to-date position manual.
• Ensures the establishment and maintenance of policies, procedures, and guidelines ensuring compliance with The Salvation Army Territorial standards, policies, best practices, and legal requirements; review policies, procedures and management files annually and as needed.
• Ensures all programs under management are prepared for accreditation, audits, etc. and that program staff are trained in and compliant with best practices and standards.
• Reports significant risk management occurrences to the Director of Shelter and Housing Services.
• Attends Leadership Team and Manager meetings, present program issues, answers questions and prepares reports as required.
• Attends and participates in meetings/events/committees (internal and external) as required.

WORKING CONDITIONS:

• This is a regular, full-time position at 40 hours per week.
• Working environment is in a shelter environment. The incumbent works in generally agreeable conditions such as those found inside office or equivalent work areas.
• May be faced with aggressive and/or disruptive clients.
• On-call 24/7 ,which can affect lifestyle

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• Completion of an Undergraduate University Degree in a related field (e.g., BSW, Community Development, Social Services).
• Police Information Check with Vulnerable Sector Search
• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers, per legislated requirements.

Experience and Skilled Knowledge Requirements

• A minimum of three years of experience in the social service sector, including leadership, financial management, program development, and social service management experience.

Skills and Capabilities:

• Planning: proficiency in strategic planning, program development and evaluation.
• Operational/Service Management: sets clear standards and practices to deliver quality services in accordance with accreditation processes, intended program outcomes, and resources; monitors and builds an ongoing continuous improvement and learning environment; attention to detail, problem solving and analytical skills.
• Communication: excellent communication skills (verbal/written); strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility; strong skills in MSOffice 365 (Excel, TEAMS, Word, PPT) to prepare/present information.
• Managerial leadership: Leads with effective change management and staff engagement principles to promote excellence and strong teams; sound management skills including setting direction, managing performance, assessing capability; proven ability to establish and maintain productive relationships with community partners.

Compensation:

The target hiring range for this position is $68,879.24 to $86,099.05 with a maximum of $103,318.86.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.