• As Senior Product Manager on the Disruption Core & Commerce team, you will work at the intersection of the business, software development, data science, and user experience to create innovative solutions and intuitive user experiences to reduce the stress of traveling
• You will have a competitive understanding of the travel landscape to facilitate the creation of successful new features
• On any given day - whether you’re weighing the tradeoffs of offering new features, scoping and specifying solutions with partners, or shepherding features through development - your contribution will be critical to Hopper’s current and future success
• This position is on the Disruption team, focused on solving that last problem
• The Disruption team is expanding rapidly by offering our product in new distribution channels, and scaling the business into an enterprise
• As the Senior Product Manager for the Disruption team, you are part of a cross functional team that is dedicated to this specific product; you will have immense impact, experience no gatekeeping, and no competing priorities, allowing you to truly focus on product work and your customers!
• Manage a product roadmap across several different business objectives and distribution channels, ensuring that we are executing against the highest impact items at any given time, and delivering things on time
• Figure out how to leverage AI to improve our customer experience and internal processes to execute our implementation pipeline successfully
• Work closely with external partners on new and existing implementations; earn and maintain trust by building good relationships
• Work closely with internal stakeholders to understand feature gaps and solution around them; earn and maintain trust by building good relationships
• Rapidly test sound hypotheses through new merchandising experiments at different points in the customer journey to increase revenue
• Use data to identify user behavior and purchase patterns, which directly lead to hypotheses around opportunities that can be measurably validated/invalidated through simple experiments
• Launch new partnerships, end to end: from sales pitch to design to development to customer service to optimization. This person will launch things from the ground up and grow them into mature products
• Work with customer service to understand and identify customer problem trends
• Work with back-end and front-end engineers, designers, legal, and many other stakeholders to launch innovative features quickly and bug-free
• Learn and use a diverse set of analytics and AI tools

Benefits

• Competitive salary: We compete with top-tier tech companies for world-class talent, and we win much more frequently than we lose
• Unlimited time off: We’re a travel company. We actually mean it. Unlimited time off and an annual winter shut-down, we work hard, but we know how important it is to relax
• App Perks: Unlimited free VIP Support with every purchase on Hopper and an annual $200 USD Carrot Cash voucher to kick start your travel fund.
• Fully-remote workplace: Hopper made the decision early on in 2020 to fully embrace remote work. Since then, we have ditched our full-time offices and hired hundreds of people across every US state, Canadian province and dozens of countries around the world. We’re never going back to the old way of working.
• Coworking spaces on demand: For those who do value having a workspace out of the home, we offer optional access to coworking spaces. In some cities - Boston, London, Montreal, Paris and Toronto - we even have dedicated coworking spaces just for Hopper.
• Pre-IPO equity: Hopper gives employees the choice between stock options and restricted stock units as part of their total compensation package. When choosing stock options, employees don’t have to worry about short exercise periods if they later choose to move on. Instead we offer up to four years to exercise options after employment, depending on length of tenure.
• Evergreen equity program: We want to retain our highly valued employees. So when an employee is more than 50% of the way to vesting all of their options or RSUs, we refresh their grant. It’s as simple as that.
• Healthcare coverage: 100% healthcare cost coverage in the United States and Canada for our employees, with competitive offerings in other countries.
• Parental leave: We encourage our team members to take the time they need to transition to parenthood. In the United States and Canada, we offer top-up payments to 100% of salary for 12-18 week for primary parents and 6-10 weeks for secondary parents. In other countries, we complement national policies on parental leave with similar top-up components.
• Work from Anywhere: Our culture says to “work from anywhere,” and we mean it. Our legal team has created a program to provide visa sponsorship and immigration assistance to both new employees and existing employees who (voluntarily) wish to relocate to any of the countries we can support (eleven and counting).
• Internal career mobility program: We put a lot of effort into recruiting the best people. We also want to retain the best people. To facilitate internal career development, we created a program that lets any employee in good standing who has worked at Hopper for at least 6-12 months apply to any job opening at the company to be considered for both promotions and lateral transfers.
• A culture of performance: Adequate performance at Hopper receives a generous severance package. Inspired by Netflix, we employ the “keeper test” at scheduled intervals to ask leaders to re-assess their team members’ competencies, contributions and answer the simple question: “would you hire this person again?”. The upside of this is that we have built a dream team of top performers who also make great teammates.
• Light internal meeting culture: Not only do we not like meetings; we actively discourage them. We ask that no one starts their week with more than 25% of their calendar booked internally and have created a guide full of tips to help people avoid meeting overload.
• Severance program: Sometimes things don’t work out. Hopper offers a market-leading severance program that grants every ex-employee some severance - up to 7 months depending on length of tenure - to help mitigate the financial impact of the unexpected.- Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly
• Delivered impactful and delightful features at scale
• Strong experience, knowledge of, and/or keen interest in Fintech, Insurtech, or risk-based products
• A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing
• B2B and B2C experience
• An innovative and detail-oriented approach to problem-solving
• Experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization
• Exceptional ability to grasp, manage, and articulate complex systems
• Extreme attention to detail, and simultaneously the ability to think and operate strategically
• No ego, and a strong focus on doing what is right for the customer and the company
• Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists
• Has incorporated AI into their product or processes to achieve business outcomes