Description

The Company

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates benefit from competitive compensation, comprehensive medical and dental coverage, career training, and ongoing professional development opportunities.
Join a high-performing team and build a rewarding career in property management with FirstService Residential.

Job Description

The Janitor/Custodian is responsible for maintaining a clean, safe, and welcoming environment for residents and visitors. Reporting directly to the Community Manager, this role is part of a larger team of genuinely helpful and friendly associates who take pride in delivering exceptional service standards.

This position requires a detail-oriented and proactive individual who contributes to the overall resident experience through consistent, high-quality cleaning and facility maintenance.

Essential Duties & Responsibilities

The duties listed below are representative of the role and may evolve based on operational needs:

• Perform daily cleaning of all common areas, including lobbies, hallways, elevators, lounges, gym, change rooms, and other amenity spaces
• Maintain cleanliness and upkeep of recreational facilities, including the
• Remove garbage and recycling from designated areas and prepare bins for collection
• Complete routine and non-routine cleaning tasks as assigned
• Monitor and maintain cleanliness of exterior areas, including entrances and parkade/parking areas
• Respond to emergency cleaning requests as required
• Report deficiencies, maintenance concerns, vandalism, and supply inventory needs to the Community Manager
• Ensure all assigned areas meet health, safety, and cleanliness standards
• Deliver a high level of resident service through professional, courteous, and respectful interactions
• Complete assigned tasks in accordance with established procedures and timeline

Specialized Pool & Facility Responsibilities

• Opportunity to obtain pool certification (supported by the Company)

• Conduct pool water testing and sampling in accordance with Alberta Health Services (AHS) requirements

• Maintain accurate and up-to-date pool log records, including weekend documentation

• Assist with monitoring and replenishing pool chemicals, in accordance with trained procedures and safety standards

• Report any irregularities or concerns related to pool operations to the Community Manager immediately

Additional Duties & Responsibilities

• Adhere to FirstService Residential Global Service Standards

• Maintain the highest standards of professional and ethical conduct

• Follow all safety procedures, policies, and Standard Operating Procedures

• Participate in meetings and training sessions as required

• Support team operations to ensure workflow continuity

• Report equipment issues or supply shortages promptly

• Perform additional duties or special projects as assigned

Education & Experience

• High School diploma or equivalent

• Minimum 2 years of cleaning/janitorial experience in residential or commercial environments preferred

Knowledge, Skills & Abilities

• Strong attention to detail and commitment to quality
• Ability to work independently with minimal supervision
• Strong communication and organizational skills
• Ability to follow direction and prioritize tasks effectively
• Professional, courteous, and respectful demeanor when interacting with residents and team members
• Basic understanding of cleaning products, tools, and safety practices

Tools & Equipment Used

• Standard cleaning tools and equipment (mops, vacuums, floor machines, etc.)
• Cleaning chemicals and supplies (used in accordance with safety guidelines)
• Pool testing kits and related equipment (following certification, if applicable)

Physical Requirements / Working Environment

• Ability to lift and move objects up to 30 lbs

• Active physical work, including walking, standing, bending, and repetitive motion throughout the day

• Work may include evenings, weekends, and holidays based on operational requirements

• Exposure to cleaning chemicals and outdoor weather conditions

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Disclaimer

This job description is intended to outline the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify duties and responsibilities as required to meet operational needs.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.