CGI is seeking a candidate with extensive product/platform management experience in nurturing and expanding the Conversational AI extensibility platform across the Enterprise. Successful candidate will bring in a deep technical understanding, strong customer empathy, and a proven ability to execute and build strong business partnerships that deliver impactful results.

Your future duties and responsibilities

This role involves driving innovation in GenAI-powered data analysis and insights, rapid prototyping, automating workflows, enabling easy data access across channels, and user story creation. This position is ideal for someone passionate about using GenAI to transform user experiences and deliver value to the workforce.

• Actively lead, creating the vision and strategy for the team managing the product
• Act as an advisor/consultant of the platform to the end client
• Lead the definition of the business outcomes that spell out the team’s mission, scope of operation, objectives, consequences, and time frame.
• Serve as the conduit to converting the strategy into action items across various platform use cases
• Prioritize workstreams and action items to ensure alignment with organizational KPIs
• Lead establishment of “Product Positioning” within the overall client organization architecture and as a strategic solution for the enterprise.
• Play an active role prioritizing tasks, aligning resources, holding internal teams accountable for delivery of the workstreams, and ensuring strategy alignment between multi-partner and customer teams
• Lead a regular cadence of Enhancement Meetings in partnership with the Product Partners
• Monitor metrics dashboards to ensure that the Product is performing in alignment with and exceeding strategic KPI’s
• Have a thorough understanding of third-party integrations available in the market and the benefits of each, and provide recommendations to the team based on this knowledge
• Demonstrate success metrics, outcomes and value adds on a monthly basis and present to key executives across CGI and the client organization
• Create, manage and lead the Enterprise service enablement model in line with existing organization policies

Required qualifications to be successful in this role

• Bachelors or Masters degree in Business or Engineering streams

• Thorough understanding of key product management methodologies, such as Agile and Scrum

• 5+ years of product / platform management experience

• 7+ years of Project/Program management experience - Strong organizational skillset, ability to work collaboratively with cross-functional teams and stakeholders, ability to prioritize based on urgency and impact

• 3+ years of experience managing Conversational AI services

• Strong analytical skills and experience working with data to inform decision-making

• Excellent communication skills, both written and verbal, with the ability to convey complex ideas in a clear and concise manner

• Ability to create and manage product roadmaps, business cases, and high-level requirements

• Track record of strong organization change management skills

• ITIL and PMP certifications

• Working knowledge of Jira, ServiceNow, Teams charter, MS Project

#LI-NB5

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.