The Head of Retail / Lifestyle Vertical is responsible for driving

commercial success within a defined industry vertical or customer

segment. Reporting to the Area Head of Sales, this role leads a

team of sales professionals to deliver volume, revenue, and profit

targets while expanding non-ocean logistics specifically in Contract

Logistics, Ground Freight (FTL & LTL) and supply chain services.

The ideal candidate combines strategic thinking with hands-on

leadership to build a high-performing team and deliver exceptional

customer outcomes.

Key Responsibilities Commercial Delivery

Commercial Delivery
• Lead the sales team to achieve budgeted targets for ocean

and logistics & services (L&S) volumes & revenue.

• Drive revenue growth and profit optimization across all

product lines.

• Expand non-ocean logistics activities with emphasis on

contract logistics, ground freight and supply chain offerings.

Customer Satisfaction
• Monitor and improve Net Promoter Score (NPS) within the

vertical/segment.

• Act on customer feedback to enhance service delivery and

satisfaction.

Stakeholder Management

Collaborate with regional and global vertical leads to share

insights and feedback.

• Provide qualified leads to Customer Acquisition (BDV)

colleagues to support new customer logo growth.

Team Leadership & Development
• Build and maintain a high-performing sales team with strong

vertical expertise.

• Coach and mentor direct reports for performance

management and career development.

• Ensure succession planning for key roles, including own

position.

• Foster team engagement and a culture of continuous

improvement

Required experience & skills

• Bachelor’s degree required

• 5-10 years of external sales experience in transportation

and logistics.

• 3-5 years of management experience

• Strong business acumen and understanding of industry

dynamics

• Proven leadership and team development capabilities

• Expertise in sales strategy, process, and execution

• Excellent communication, negotiation, and closing skills

• Proficiency in Salesforce.com and MS Office Suite

• Willingness to travel frequently

Company Benefits:

• Medical
• Dental
• Vision
• RRSP+ Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range: $130,000-$150,000 CAD

• The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in Canada

You must be authorized to work for any employer in Canada

#RPO

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