Regional Service Coordinator
About the role
Reporting to the Supervisor, Administration, the Regional Service Coordinator will support a dedicated group of branches with tasks related to work orders, reporting, and other administrative support and duties.
This position will work on site, Monday to Friday, from one of the following branch locations: Surrey, Kamloops, Prince George, Edmonton, Calgary, Regina, Grande Prairie.
The salary range for this position is $58,000 - $62,000 per year.
What you’ll do:
- Service work orders: Organize and file all service order documentation. Maintains accurate billing and invoice rate information for multiple customers. Adhere to and complete assigned monthly checklist items prior to deadline.
- Opening work orders: Review work order requests for required information, including PO and sublet information, ensuring proper documentation and supports are attached. Create work order, prepare folder and required documentation and inform personnel of work order number.
- Maintaining work orders: Collect appropriate data, information and documentation through communication with the customer, field supervisors and branches both inside and outside the Remote mining group. Review sublet invoices to ensure they are legitimate customer charges and ensure any customer purchase orders are sufficient for billing.
- Closing/Costing of work orders: Communicate sales invoice value to stakeholders and obtain necessary approvals for closing/costing. Review physical work order for inclusion and completeness of appropriate documentation and report any deficiencies.
- Warranty: Open, track and maintain warranty work orders. Assist in preparing and submitting warranty claims to OEMs ensuring necessary documentation is complete and accurate.
What you bring:
The ideal candidate will have prior administrative experience and a High School diploma and/or an Office Administration Certificate. Other combinations of education and experience may also be considered. Additional qualifications include:
- Good to excellent computer skills (i.e. word processing, spreadsheets, e-mail, and internal department electronic systems) to access and update electronic records.
- Team-oriented and able to collaborate while also working independently.
- High attention to detail and ability to meet deadlines.
- Ability to multitask and prioritize workload.
- Knowledge of ERP Systems a definite asset.
As part of our recruitment process you will be required to complete the following:
- Reference Check
At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.
This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.
We thank all applicants for their interest, however only those selected for interview will be contacted.
Regional Service Coordinator
About the role
Reporting to the Supervisor, Administration, the Regional Service Coordinator will support a dedicated group of branches with tasks related to work orders, reporting, and other administrative support and duties.
This position will work on site, Monday to Friday, from one of the following branch locations: Surrey, Kamloops, Prince George, Edmonton, Calgary, Regina, Grande Prairie.
The salary range for this position is $58,000 - $62,000 per year.
What you’ll do:
- Service work orders: Organize and file all service order documentation. Maintains accurate billing and invoice rate information for multiple customers. Adhere to and complete assigned monthly checklist items prior to deadline.
- Opening work orders: Review work order requests for required information, including PO and sublet information, ensuring proper documentation and supports are attached. Create work order, prepare folder and required documentation and inform personnel of work order number.
- Maintaining work orders: Collect appropriate data, information and documentation through communication with the customer, field supervisors and branches both inside and outside the Remote mining group. Review sublet invoices to ensure they are legitimate customer charges and ensure any customer purchase orders are sufficient for billing.
- Closing/Costing of work orders: Communicate sales invoice value to stakeholders and obtain necessary approvals for closing/costing. Review physical work order for inclusion and completeness of appropriate documentation and report any deficiencies.
- Warranty: Open, track and maintain warranty work orders. Assist in preparing and submitting warranty claims to OEMs ensuring necessary documentation is complete and accurate.
What you bring:
The ideal candidate will have prior administrative experience and a High School diploma and/or an Office Administration Certificate. Other combinations of education and experience may also be considered. Additional qualifications include:
- Good to excellent computer skills (i.e. word processing, spreadsheets, e-mail, and internal department electronic systems) to access and update electronic records.
- Team-oriented and able to collaborate while also working independently.
- High attention to detail and ability to meet deadlines.
- Ability to multitask and prioritize workload.
- Knowledge of ERP Systems a definite asset.
As part of our recruitment process you will be required to complete the following:
- Reference Check
At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.
This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.
We thank all applicants for their interest, however only those selected for interview will be contacted.