Top Benefits
Company-paid medical, dental, and vision insurance
Company-paid Caltrain passes for commuting
Competitive salary, stock options, and 401(k) plan
About the role
Who you are
- We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets
- Bachelor's degree in Business, Finance, Communications, English, or a related field
- 3-5+ years of experience in a proposal management, RFP/DDQ response, technical writing, or sales support role
- 3-5+ years of experience in or strong knowledge of blockchain, cryptocurrencies, financial services, banking, or payments
- Prior experience in a pre-sales capacity supporting an enterprise sales team is highly desirable
- Proven ability to manage complex projects with multiple stakeholders under tight deadlines
- Demonstrated experience collaborating with Subject Matter Experts (SMEs) across various departments to produce accurate and compelling content
- Exceptional written and verbal communication skills, with a talent for persuasive writing and meticulous attention to detail
- Strong ability to grasp and articulate complex technical concepts related to custody, blockchain technology, and API services
- Proficiency with RFP/proposal management software (e.g., Loopio, Qvidian, Ombud) is a significant plus
- Advanced proficiency in the Microsoft Office Suite and Google Workspace
- Exceptional professionalism – highly regarded by clients and colleagues
- Strong ability to self-manage, prioritize tasks, and exercise professional judgment
- Must be proficient in English, written and spoken
- Proficiency in other languages is a plus
What the job involves
- Our Sales department is the engine of our growth, working closely with the world's leading financial institutions. We are seeking a meticulous and highly organized Sales Support, RFP & DDQ Manager based in Toronto or Sioux Falls to join our team. This role is critical to the sales process, responsible for crafting compelling, accurate, and timely responses to client inquiries, ensuring we present BitGo's security, compliance, and product capabilities in the best possible light
- Manage the end-to-end response process for Requests for Proposals (RFPs), Requests for Information (RFIs), and Due Diligence Questionnaires (DDQs) from prospective and current institutional clients
- Develop and maintain a comprehensive knowledge base and content library of standard answers to ensure consistency and efficiency in all responses
- Collaborate closely with Sales, Legal, Security, and Product Management teams to gather accurate information and craft tailored, high-quality proposals that address specific client needs
- Translate complex technical and security concepts into clear, concise, and persuasive written content suitable for a variety of audiences, from technical evaluators to executive decision-makers
- Serve as a central point of contact for the sales team on all matters related to RFPs and DDQs, providing project management and ensuring adherence to strict deadlines
- Identify trends in client and prospect questionnaires to provide valuable feedback to internal teams, helping to shape product roadmaps and sales strategy
Benefits
- Company-paid medical, dental, and vision plans
- Catered lunches, fresh snacks, and gourmet coffee
- Commuting made easy with company-paid Caltrain passes
- Competitive compensation, stock options, and 401k plan
- Top-end computer equipment to power your work
- Flexible vacation time
- Remote/hybrid friendly with physical location workspaces
About BitGo
Financial Services
201-500
BitGo is the leading infrastructure provider of digital asset solutions, offering custody, wallets, staking, trading, financing and settlement out of regulated cold storage. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients.
BitGo is dedicated to advancing a digital financial services economy that is borderless and accessible 24/7. With multiple Trust companies around the world, BitGo is the preferred security and operational backbone for more than 1,500 institutional clients in 50 countries, including many of the world’s top brands, cryptocurrency exchanges and platforms. BitGo also secures approximately 8% of all on-chain Bitcoin transactions by value and is the largest independent digital asset custodian. For more information, please visit www.bitgo.com.
Top Benefits
Company-paid medical, dental, and vision insurance
Company-paid Caltrain passes for commuting
Competitive salary, stock options, and 401(k) plan
About the role
Who you are
- We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets
- Bachelor's degree in Business, Finance, Communications, English, or a related field
- 3-5+ years of experience in a proposal management, RFP/DDQ response, technical writing, or sales support role
- 3-5+ years of experience in or strong knowledge of blockchain, cryptocurrencies, financial services, banking, or payments
- Prior experience in a pre-sales capacity supporting an enterprise sales team is highly desirable
- Proven ability to manage complex projects with multiple stakeholders under tight deadlines
- Demonstrated experience collaborating with Subject Matter Experts (SMEs) across various departments to produce accurate and compelling content
- Exceptional written and verbal communication skills, with a talent for persuasive writing and meticulous attention to detail
- Strong ability to grasp and articulate complex technical concepts related to custody, blockchain technology, and API services
- Proficiency with RFP/proposal management software (e.g., Loopio, Qvidian, Ombud) is a significant plus
- Advanced proficiency in the Microsoft Office Suite and Google Workspace
- Exceptional professionalism – highly regarded by clients and colleagues
- Strong ability to self-manage, prioritize tasks, and exercise professional judgment
- Must be proficient in English, written and spoken
- Proficiency in other languages is a plus
What the job involves
- Our Sales department is the engine of our growth, working closely with the world's leading financial institutions. We are seeking a meticulous and highly organized Sales Support, RFP & DDQ Manager based in Toronto or Sioux Falls to join our team. This role is critical to the sales process, responsible for crafting compelling, accurate, and timely responses to client inquiries, ensuring we present BitGo's security, compliance, and product capabilities in the best possible light
- Manage the end-to-end response process for Requests for Proposals (RFPs), Requests for Information (RFIs), and Due Diligence Questionnaires (DDQs) from prospective and current institutional clients
- Develop and maintain a comprehensive knowledge base and content library of standard answers to ensure consistency and efficiency in all responses
- Collaborate closely with Sales, Legal, Security, and Product Management teams to gather accurate information and craft tailored, high-quality proposals that address specific client needs
- Translate complex technical and security concepts into clear, concise, and persuasive written content suitable for a variety of audiences, from technical evaluators to executive decision-makers
- Serve as a central point of contact for the sales team on all matters related to RFPs and DDQs, providing project management and ensuring adherence to strict deadlines
- Identify trends in client and prospect questionnaires to provide valuable feedback to internal teams, helping to shape product roadmaps and sales strategy
Benefits
- Company-paid medical, dental, and vision plans
- Catered lunches, fresh snacks, and gourmet coffee
- Commuting made easy with company-paid Caltrain passes
- Competitive compensation, stock options, and 401k plan
- Top-end computer equipment to power your work
- Flexible vacation time
- Remote/hybrid friendly with physical location workspaces
About BitGo
Financial Services
201-500
BitGo is the leading infrastructure provider of digital asset solutions, offering custody, wallets, staking, trading, financing and settlement out of regulated cold storage. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients.
BitGo is dedicated to advancing a digital financial services economy that is borderless and accessible 24/7. With multiple Trust companies around the world, BitGo is the preferred security and operational backbone for more than 1,500 institutional clients in 50 countries, including many of the world’s top brands, cryptocurrency exchanges and platforms. BitGo also secures approximately 8% of all on-chain Bitcoin transactions by value and is the largest independent digital asset custodian. For more information, please visit www.bitgo.com.