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As a Global Security Specialist in the Global Security Operations Centre (GSOC), the incumbent acts as first point of contact for Corporate Security within our 24/7 centralized operational support hub.

The incumbent will liaise with various internal and external stakeholders to fulfill our regulatory and organizational obligations with regards to passenger conduct, physical security, and operational support. During security incidents
or emergency situations, they will play a key role in ensuring the flow of information both within the branch, company, and with external partners as required.

The position provides support of a specialized nature to both internal and external stakeholders directly related to how Government and internal watchlist processes impact travellers and manages a number of special category passenger procedures. The position is responsible for the sound management of operations related to access control, the monitoring of Air Canada’s facilities, and all aspects relating to the security of our infrastructures.

The incumbent will monitor emergent situations and possible threats to Air Canada’s operations and assets, and the overall aviation security environment.

Responsibilities:

• Act as first point of contact for Air Canada Corporate Security on a 24/7) basis. Ensure that all calls, emails, events, and incidents are consistently handled according to standard operating procedure (SOP). Assess potential or actual security threats to the operation or business based on incoming data and make decisions based on findings, ensuring that potential or actual impacts are understood and communicated appropriately.
• Triage and manage inbound requests to the GSOC from stakeholders, employees, security guards, and other partners or external agencies in a timely and effective manner, while demonstrating a strong attention to detail and understanding of airline operations. Escalate incidents and events reported by employees, customers or security guards to the appropriate stakeholders. Ensure minimal inconvenience to passengers who are impacted by any watchlist or refusal to transport process.
• Monitor access control systems and take actions in response to an alarm, breach, or malfunction. Monitor security systems to identify, investigate, and respond to adverse and irregular events following SOP (e.g., alarms, access control systems, intrusion detection systems). Regularly check the status of the security systems and manage the alarms manage all incidents (alarm management). Perform preventive checks of our sites using our various monitoring systems and site security teams.
• As directed by the Senior Manager, Global Security and Intelligence and/or Global Security Team Leads, monitor for and identify threats, trends and incidents that could negatively impact the security of Air Canada personnel, facilities, operations, and reputation. Report on potential threats based on templates and SOP.
• Analyze, process and forward requests from employees regarding access card requests, access modification, background checks and all other requests concerning the security of the company.
• Identify system requirements and/or enhancements and participate in the development, including user acceptance testing.
• Support Air Canada’s frontline employees with handling of security issues. Maintain all transmissions and correspondence from regulatory and enforcement bodies, and internal/external customers. Appropriately respond to security
  operations notifications and requests made by internal and external parties. Support the timely and accurate completion of business processes and procedures.
• Ensure effective identification and action of passenger records to prevent or allow boarding of certain individuals in accordance with regulatory requirements and internal and external watchlist programs. Coordinate required processes for efficient and effective implementation of regulatory and preventative requirements.
• Support the Aviation Security and Security Operations teams with investigations, inquiries, and reporting obligations. Coordinate information sharing, when permissible, with our partners. Assist clients and affiliates and provide guidance with regards to regulatory questions.
• Assess immigration cases for acceptance and escort requirements, as per policy. With the assistance of the Managers, Security Operations, assess and authorize armed police officer travel and escort requests.
• Utilize various communications systems to collect and log information. Create and complete accurate and detailed incident reports for incidents that are observed by the GSOC or reported to the GSOC. Maintain an accurate and detailed shift report. Work with Specialists and Team Leads to ensure effective communication of events that occurred during shift and any ongoing events.
• Participate in personal performance management and development activities, including cross training within own team.
• Performs other administrative or operational support duties as assigned.
• Actively participate in the continuous improvement of Corporate Security’s support to Air Canada, including identifying gaps, areas for improvement, or areas of success which can be utilized further.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. Support and
• participate in process improvement opportunities.

Qualifications

• Proficiency in MS Office
• Knowledge of AC’s computerized reservation system, historical PNR, HRMS an asset
• Call centre, operations centre, emergency response centre experience is an asset
• Knowledge of Genetic Security Center systems is an asset
• Excellent communication and interpersonal skills with a high degree of diplomacy, maturity and discretion
• Excellent multitasker and able to make decisions quickly
• Able to work with limited supervision
• Strong sense of confidentiality
• Sound judgment and time-management skills
• Must be able to work shifts outside of regular business hours
• Must be fully bilingual in both French and English
• Strong written skills both French and English
• Must be available to work flexible shifts 24/7 schedule coverage
• Must be willing to support the team during occasional system outages and emergencies outside of business hours when required
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.