Top Benefits
About the role
Team Member, Admitting
Temporary, Fixed-term contract
About Us
The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral rehabilitation, care, enrichment and rehoming. Beyond animal sheltering, we engage with the community through various programs and services to support happy, lifelong bonds between people and pets.
The Role
Reporting to Supervisor Admitting, the Admitting Team member handles all types of admitting appointments in a friendly and professional manner, providing assistance where required, including animal intake, booking appointments, answering telephone calls, voice mails and emails, liaising with Animal Care and Control, Edmonton Police Service, RCMP, Peace Officers, veterinary clinics, and other rescues/agencies.
Key Roles & Responsibilities
- Provide professional and compassionate customer service to all who work, visit, call, email, volunteer and donate
- Respond to admitting emails and reply in timely and professional manner
- Answer Admitting phones, record voicemails and return in timely and professional manner
- Maintain high level of confidentiality and professionalism in all interactions and communications
- Book admitting appointments
- Perform accurate and timely data entry to support department operations
- Participate in all types of admitting appointments such as reclaims, strays, transfer in/out, cremations, paw prints, DOA’s, returns, owner surrenders, emergency boarding and orphan kitten program, pet pantry, barn buddy adoptions
- Actively participates in the development and implementation of new programs and initiatives within the Admitting department
- Ensure admitting space remains clean, organized and restocked
- Report any observations of any changes in behaviour of animals
- Collaborate with other shelter departments to support seamless service delivery and maintain cohesive workflows across teams
Education and Requirements
- High School Diploma or equivalent
- Minimum 6 months of reception and/or customer experience required
- Computer skills (basic proficiency in MS word, Excel and Outlook and internet ) is required.
- Animal Handling experience preferred
Skills and Abilities
As the ideal candidate, you will have a passion for people, performance and diversity (within the lens of animal welfare). Must have excellent communications skills (both verbal and written), with the ability to work independently and in fast paced environment and handle difficult situations. You are comfortable dealing with animals of all species and temperaments as well as animals that are deceased.
Compensation/Hours
Compensation:EHS offers a competitive Not-For-Profit compensation.
Hours:40 hours a week; however, is expected to work hours as required to fulfill department responsibilities.
The Edmonton Humane Society is an equal opportunity employer and we thank all applicants for submitting their resume. However, only those candidates considered for employment will be contacted.
The Edmonton Humane Society was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers and our role as a community leader. We understand that creating a culture of belonging where people’s unique backgrounds, experiences, and perspectives are valued, respected, and viewed as an asset helps us serve our community and animals better. Our commitment to employment practices representing diversity, equity, inclusion (DEI) and reconciliation helps us support pet owners facing access to care challenges, strengthens the human-animal bond, and builds a more compassionate, engaged, inclusive society.
The Edmonton Humane Society is a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for its dedication to maintaining the highest standards of health and safety for staff, volunteers, and the animals in our care.
About Edmonton Humane Society
Founded in 1907, the Edmonton Humane Society (EHS) is one of the oldest and most reputable charities in both Alberta and the animal welfare sector. Each day, EHS strives to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world.
Thousands of homeless, neglected and abandoned companion animals from Edmonton and surrounding communities are taken in by EHS every year. These animals are provided with veterinary treatment, behavioural rehabilitation, care and enrichment from EHS staff and a large volunteer and foster network of over 1,000 people. The dedication and commitment to these animals gives them a second chance at finding a forever home, which they may not otherwise have.
As a registered charity, EHS receives no government funding and relies on the generosity of the community to do the work that they do. Every gift helps fulfill a step in an animal's journey to a forever home.
Beyond animal sheltering, EHS engages with the community and offers programs and services to pet owners and pet lovers alike. Through these programs and services, community engagement, and animal sheltering, the Edmonton Humane Society enriches the lives of people and companion animals.
Top Benefits
About the role
Team Member, Admitting
Temporary, Fixed-term contract
About Us
The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral rehabilitation, care, enrichment and rehoming. Beyond animal sheltering, we engage with the community through various programs and services to support happy, lifelong bonds between people and pets.
The Role
Reporting to Supervisor Admitting, the Admitting Team member handles all types of admitting appointments in a friendly and professional manner, providing assistance where required, including animal intake, booking appointments, answering telephone calls, voice mails and emails, liaising with Animal Care and Control, Edmonton Police Service, RCMP, Peace Officers, veterinary clinics, and other rescues/agencies.
Key Roles & Responsibilities
- Provide professional and compassionate customer service to all who work, visit, call, email, volunteer and donate
- Respond to admitting emails and reply in timely and professional manner
- Answer Admitting phones, record voicemails and return in timely and professional manner
- Maintain high level of confidentiality and professionalism in all interactions and communications
- Book admitting appointments
- Perform accurate and timely data entry to support department operations
- Participate in all types of admitting appointments such as reclaims, strays, transfer in/out, cremations, paw prints, DOA’s, returns, owner surrenders, emergency boarding and orphan kitten program, pet pantry, barn buddy adoptions
- Actively participates in the development and implementation of new programs and initiatives within the Admitting department
- Ensure admitting space remains clean, organized and restocked
- Report any observations of any changes in behaviour of animals
- Collaborate with other shelter departments to support seamless service delivery and maintain cohesive workflows across teams
Education and Requirements
- High School Diploma or equivalent
- Minimum 6 months of reception and/or customer experience required
- Computer skills (basic proficiency in MS word, Excel and Outlook and internet ) is required.
- Animal Handling experience preferred
Skills and Abilities
As the ideal candidate, you will have a passion for people, performance and diversity (within the lens of animal welfare). Must have excellent communications skills (both verbal and written), with the ability to work independently and in fast paced environment and handle difficult situations. You are comfortable dealing with animals of all species and temperaments as well as animals that are deceased.
Compensation/Hours
Compensation:EHS offers a competitive Not-For-Profit compensation.
Hours:40 hours a week; however, is expected to work hours as required to fulfill department responsibilities.
The Edmonton Humane Society is an equal opportunity employer and we thank all applicants for submitting their resume. However, only those candidates considered for employment will be contacted.
The Edmonton Humane Society was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers and our role as a community leader. We understand that creating a culture of belonging where people’s unique backgrounds, experiences, and perspectives are valued, respected, and viewed as an asset helps us serve our community and animals better. Our commitment to employment practices representing diversity, equity, inclusion (DEI) and reconciliation helps us support pet owners facing access to care challenges, strengthens the human-animal bond, and builds a more compassionate, engaged, inclusive society.
The Edmonton Humane Society is a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for its dedication to maintaining the highest standards of health and safety for staff, volunteers, and the animals in our care.
About Edmonton Humane Society
Founded in 1907, the Edmonton Humane Society (EHS) is one of the oldest and most reputable charities in both Alberta and the animal welfare sector. Each day, EHS strives to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world.
Thousands of homeless, neglected and abandoned companion animals from Edmonton and surrounding communities are taken in by EHS every year. These animals are provided with veterinary treatment, behavioural rehabilitation, care and enrichment from EHS staff and a large volunteer and foster network of over 1,000 people. The dedication and commitment to these animals gives them a second chance at finding a forever home, which they may not otherwise have.
As a registered charity, EHS receives no government funding and relies on the generosity of the community to do the work that they do. Every gift helps fulfill a step in an animal's journey to a forever home.
Beyond animal sheltering, EHS engages with the community and offers programs and services to pet owners and pet lovers alike. Through these programs and services, community engagement, and animal sheltering, the Edmonton Humane Society enriches the lives of people and companion animals.