Company Description

Bamford Produce Company Ltd. was established in 1881 and is a fourth-generation family business. Our company is a food service distributer and the only produce food service distributor with stalls at the Ontario Food Terminal. We also boast being the only member of ProAct in Ontario.

Job Brief

The Customer Support Representative is responsible for delivering exceptional service to customers by managing order inquiries, resolving issues, and supporting day-to-day account operations. This role works cross-functionally with internal teams to ensure accurate order processing, timely communication, and a seamless customer experience.

Responsibilities

• Daily Shorts - Contacting customers with shorts. Communicating with purchasing department on availability of shorts.
• Customer Service calls including holiday closures, delivery delays, new product alerts/promotions.
• Supporting Director of Corporate Accounts with day-to-day operations - Customer delivery requests, quality complaints and pickups, invoice and credit requests, spec sheet requests.
• Assist with account onboarding and set up including; connecting with customers on delivery and contact information as well as delivery follow up.
• Communication with different internal departments - Transportation, purchasing, production, QA and Sales Teams.
• Pepper Management Centre - Supporting customers with our online ordering platform. Creating new promotions and assisting customers with Online ordering set up.
• CRM data entry - ensuring CRM is updated daily with all customer communications.
• Data entry into our ERP system Produce Pro; including, short shipments, RMAs, customer master file updates.

Job Terms

• Job Type: Permanent Full-time or Permanent Part-time, 25-35 hours per week, adjustment pending on business need
• Probationary Period: 3-months or 480 hours, whichever longer
• Work Location: Remote
• Shift Requirement: Monday to Friday
• Compensation: $20-$22 per hour
• Benefits: Group Benefits entitlement upon completion of probation time

Qualifications

• 2+ years of experience in customer service or order management, preferably in a fast-paced environment
• Strong communication skills with the ability to handle customer inquiries, complaints, and service updates professionally
• Experience working cross-functionally with teams such as sales, production, transportation, and purchasing
• High attention to detail with proven ability to manage data entry and maintain accuracy across systems
• Experience with CRM and/or ERP systems (Produce Pro is an asset)
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities and resolve customer issues efficiently