Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction: Robertson is seeking a skilled Change Management Manager - Affinity H&D Transformation to join our client in support of an existing vacancy.

Contract Period: 10 months with potential to extend or convert Pay Rate: Starting from $38 per hour Location: Toronto, ON Location Type: Hybrid Business Hours: Monday-Friday, 9:00 AM to 5:00 PM

Job Responsibilities: Lead end-to-end change management for the transformation program Develop and execute comprehensive change strategies covering stakeholder engagement, communications, training, and adoption Assess change impact across front-line users, operations, and leadership levels Anticipate resistance and proactively design mitigation strategies Partner with Program and Project Managers to integrate change activities into overall project plans Track milestones, risks, dependencies, and readiness across workstreams Support governance forums with clear, data-driven updates and recommendations Ensure alignment between business outcomes, delivery plans, and user experience goals Champion a holistic, end-to-end user experience across customer-facing and internal processes Collaborate with UX, Product, Operations, and Technology teams to ensure changes are intuitive, usable, and adoptable Translate complex process or system changes into user-centered narratives and enablement materials Build trusted relationships with executives, senior leaders, and cross-functional teams Facilitate workshops, leadership sessions, and decision forums Influence without authority and drive alignment across diverse stakeholder groups Define and track success metrics (adoption, proficiency, engagement, value realization) Gather feedback and insights to continuously refine the change approach Ensure transition plans are in place for post-implementation sustainability Experience & Qualification Requirements: Bachelor’s degree required 2-3 years of experience in project management and/ change management Proven experience delivering large scale transformation programs (business, technology, operating model, or digital) Demonstrated experience supporting front-to-back user experiences, spanning customer, operational, and internal users Experience working in a consulting, advisory, or transformation-led environment is strongly preferred Track record of managing multiple stakeholders across business, technology, and leadership teams How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.