Top Benefits
About the role
At Suncor, we produce and provide energy.
When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.
Join us as a Network Solution Design & Tier 3 Technical Expert and take the lead in shaping, managing, and optimizing our private wireless network services. With a strong focus on Nokia core technologies, you’ll own service performance end-to-end—driving reliability, continuous improvement, and operational excellence. In this high-impact role, you’ll also serve as the go-to Tier 3 technical authority, tackling complex network challenges, leading advanced troubleshooting, and delivering expert support when it matters most.
What we offer:
We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.
- Strong compensation : we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
- Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
- Generous time-off : enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
- Talent development programs : Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development
Minimum Requirements:
- 5 years of experience in network operations, with 3 years supporting 4G/5G cellular networks including: Nokia core (CMU) and Nokia IP-MPLS networks
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Deep understanding of LTE architecture, protocols, and Nokia core components
- Proven experience in Tier 3 technical support and service ownership
- Strong analytical, troubleshooting, and problem-solving skills
- Experience with network monitoring, incident management, and change control processes
Don’t have all the qualifications listed? That’s ok! Apply anyway. We acknowledge the value of transferrable skills.
Responsibilities:
- Provide advanced troubleshooting and resolution for complex network issues, particularly those involving Nokia core components (e.g., MME, HSS, SGW, PGW)
- Provide Tier 3 service provider support to site operations teams, owning the resolution of escalated incidents and problems through root cause analysis and corrective actions
- Perform configuration, troubleshooting, and operational support of Nokia IP/MPLS infrastructure, including VPRN, VPLS/Routed‑VPLS, MPLS, routing protocols, and core/aggregation connectivity
- Interface with Nokia support and other vendors for critical issue resolution, defect analysis, and software upgrades
- Oversee daily operations of the private wireless network, including monitoring, incident response, and change management, proactively identifying and mitigating potential issues
- Lead or support network projects, including new service rollouts, upgrades, and migrations, coordinating with cross‑functional teams to ensure successful project delivery
- Develop and maintain technical documentation, runbooks, and knowledge base articles, and provide training and mentorship to team members
Location and other Key details:
- This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
- Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
- Occasional travel is required
- Occasional on call support after hours will be required
- Our professional roles follow internal compensation guidelines and the pay band will be based years of experience and scope of work
Think we are a fit? Apply now!
Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.
Not the right fit? Search for Digital Operations Analyst jobs in Calgary, AB
About Suncor
In 1967, we pioneered commercial development of Canada's oil sands – one of the largest petroleum resource basins in the world. Since then, Suncor has grown to become a globally competitive integrated energy company with a balanced portfolio of high-quality assets, a strong balance sheet and significant growth prospects.
Suncor’s operations include oil sands development and upgrading, conventional and offshore oil and gas production, petroleum refining, and product marketing under the Petro-Canada brand.
Our use of innovative technology has made us an industry leader in the energy business – and with a strong strategy for growth, Suncor offers a solid foundation for you to continue building your career.
As an employer, Suncor is one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of newcomers and experienced professionals, with a diversity of skills and expertise from all parts of Canada.
Similar Jobs
Top Benefits
About the role
At Suncor, we produce and provide energy.
When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.
Join us as a Network Solution Design & Tier 3 Technical Expert and take the lead in shaping, managing, and optimizing our private wireless network services. With a strong focus on Nokia core technologies, you’ll own service performance end-to-end—driving reliability, continuous improvement, and operational excellence. In this high-impact role, you’ll also serve as the go-to Tier 3 technical authority, tackling complex network challenges, leading advanced troubleshooting, and delivering expert support when it matters most.
What we offer:
We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.
- Strong compensation : we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
- Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
- Generous time-off : enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
- Talent development programs : Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development
Minimum Requirements:
- 5 years of experience in network operations, with 3 years supporting 4G/5G cellular networks including: Nokia core (CMU) and Nokia IP-MPLS networks
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Deep understanding of LTE architecture, protocols, and Nokia core components
- Proven experience in Tier 3 technical support and service ownership
- Strong analytical, troubleshooting, and problem-solving skills
- Experience with network monitoring, incident management, and change control processes
Don’t have all the qualifications listed? That’s ok! Apply anyway. We acknowledge the value of transferrable skills.
Responsibilities:
- Provide advanced troubleshooting and resolution for complex network issues, particularly those involving Nokia core components (e.g., MME, HSS, SGW, PGW)
- Provide Tier 3 service provider support to site operations teams, owning the resolution of escalated incidents and problems through root cause analysis and corrective actions
- Perform configuration, troubleshooting, and operational support of Nokia IP/MPLS infrastructure, including VPRN, VPLS/Routed‑VPLS, MPLS, routing protocols, and core/aggregation connectivity
- Interface with Nokia support and other vendors for critical issue resolution, defect analysis, and software upgrades
- Oversee daily operations of the private wireless network, including monitoring, incident response, and change management, proactively identifying and mitigating potential issues
- Lead or support network projects, including new service rollouts, upgrades, and migrations, coordinating with cross‑functional teams to ensure successful project delivery
- Develop and maintain technical documentation, runbooks, and knowledge base articles, and provide training and mentorship to team members
Location and other Key details:
- This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
- Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
- Occasional travel is required
- Occasional on call support after hours will be required
- Our professional roles follow internal compensation guidelines and the pay band will be based years of experience and scope of work
Think we are a fit? Apply now!
Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.
Not the right fit? Search for Digital Operations Analyst jobs in Calgary, AB
About Suncor
In 1967, we pioneered commercial development of Canada's oil sands – one of the largest petroleum resource basins in the world. Since then, Suncor has grown to become a globally competitive integrated energy company with a balanced portfolio of high-quality assets, a strong balance sheet and significant growth prospects.
Suncor’s operations include oil sands development and upgrading, conventional and offshore oil and gas production, petroleum refining, and product marketing under the Petro-Canada brand.
Our use of innovative technology has made us an industry leader in the energy business – and with a strong strategy for growth, Suncor offers a solid foundation for you to continue building your career.
As an employer, Suncor is one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of newcomers and experienced professionals, with a diversity of skills and expertise from all parts of Canada.