Help launch a bold new chapter in community food access!The Calgary Food Bankislooking for a dynamicAssistant Branch Manager at its Main Location.You’ll be a key force behind its success, leading both client service and operational excellence. This is your chance to shape something meaningful from the ground up—where every shift, every decision, and every connection helps build a stronger, more food-secure community.

About Us

At the Calgary Food Bank our mission is “to make food accessible to everyone in our city”. Our core belief that no one in our community should go without food, and this continues to serve as our guiding principle for our future. We are the first line of emergency food support for people facing crisis serving over 100,000 individuals per year and growing. Always client centered and community focused, the Calgary Food Bank is committed to excellence in both our operations and culture.

The Opportunity

In this role, you'll shape branch-level programming with a strong client-first mindset—adapting and launching activities that meet evolving community needs. Reporting to the Branch Manager – Main Location,you’ll empower volunteers during food hamper distribution and oversee back of house activities such as inventory control, receiving, and restocking, ensuring smooth, efficient operations that keep our services running reliably and responsively.

What You’ll Do:

• Coordinate daily food deliveries and pickups; maintain accurate inventory records, including donations and product movement.

• Supervise a team in the client distribution area to ensure efficient hamper distribution while maintaining quality of service

• Maintain timely and accurate data on key performance metrics.

• Collect and organize program data and complete reporting requirements on schedule.

• Collaborate with staff and volunteers to deliver a high-quality client experience.

• Conduct gap assessments of the branch program to identify areas for improvement and develop alternate program opportunities to meet community needs.

• Ensure proper daily closure of the building, including securing entrances, shutting down equipment, and completing end-of-day safety checks.

• Oversee client intake procedures, including ID verification and registration protocols.

• Support clients by answering questions, providing resource referrals, and resolving conflicts or crises when needed.

• Ensure all client-facing services meet health, safety, and food handling standards.

• Uphold client confidentiality and always ensure respectful interactions.

• Provide direction and support to volunteers, including training and task supervision.

• Conduct task-specific health and safety orientations for volunteers.

• Stock perishable and non-perishable items in the shopping area.

• Assist with food hamper preparation and product rotation according to established guidelines.

• Maintain cleanliness and organization in the shopping area.

• Operate equipment (e.g., pallet jacks) safely and in compliance with health and safety procedures.

• Report any safety concerns, inventory discrepancies, or operational hazards promptly.

Decision Making and Leadership Capabilities

• Collaborate with the Branch Manager – Main Location to optimize inventory levels, reduce waste, and avoid shortages.
• Lead initiatives to expand food accessibility through the branch location.
• Assist the Location Manager – Main Location with budget management, including resolving discrepancies.
• Prioritize tasks and assign volunteer support based on shift needs.
• Ensure compliance with Calgary Food Bank policies and promote a culture of safety and teamwork.
• Implement client and volunteer feedback to improve branch services.
• Actively promote health and safety in the workplace.

What You Bring:

• Undergraduate degree in a relevant field (Community Development, Social Work, Nutrition and Food Science, Business Administration, Supply Chain Management or related disciplines) OR equivalent experience of a minimum of 3 years.
• Experience in a team leader trainer role is an asset.
• Experience working in customer service or with vulnerable populations is an asset.

Skills & Capabilities

• Strong verbal and written communication skills; ability to engage with diverse audiences.
• Having initiative, with the ability to work under little or no supervision and to be able to work under pressure
• Exceptional attention to detail and documentation.
• Ability to multitask in a fast-paced, dynamic environment.
• Strong customer service orientation and client engagement skills.
• Advanced computer literacy.
• Strong time management and organizational abilities.
• Effective in crisis and conflict resolution.
• Demonstrated problem-solving abilities and a collaborative team approach.
• Experience working with vulnerable and diverse populations.
• Flexible and responsive to operational needs.
• Knowledge of community resources is an asset.

Working Conditions

• Work is conducted in a mixed warehouse and retail-like environment.
• Evening and weekend shifts are required to meet operational needs.
• Comfortable in fast-paced, client-facing environments.
• Ability to stand or sit for extended periods and lift up to 50 lbs.

What Makes This Role Exciting:

The Assistant Branch Manager – Main Location role offers the rare chance to shape how food access is delivered. You'll collaborate closely with leadership to fine-tune operations and ensure shelves are always stocked for those who need it most. Whether you're solving on-the-ground challenges, guiding volunteers through a busy shift, or using feedback to improve client experiences, every day brings a new opportunity to lead with purpose.

Perks & Benefits:

• A competitive compensation and benefit package
• RRSP program and Board approved performance bonuses
• Staff Development Days throughout the year

Your Impact Starts Here

This is more than a job—it’s your chance to help launch something new and lasting. As a key member of our team, you’ll shape how we serve the community today and help pave the way for tomorrow’s expansion. You’ll be part of a movement that puts dignity, access, and community at the forefront. If you're ready to grow alongside a bold, mission-driven team—we can’t wait to meet you.

To Apply:

Interested applicants must submit a cover letter and resume by April8th, 2026. We thank all applicants for their interest; suitable applicants will be contacted for further discussion and/or interview.