Dispatcher/Customer Service
About the role
The Dispatcher is responsible for scheduling and coordinating service to meet customer needs, ensuring that routes are executed efficiently and in compliance with company policies. This role acts as a central point of communication between drivers, operations, customer service, sales, and maintenance teams, troubleshooting potential service issues before they occur and maintaining a strong focus on customer satisfaction.
Key Responsibilities
- Schedule services and manage customer requests for service changes, ensuring completion in line with company standards.
- Dispatch calls to drivers based on route assignments and driver locations.
- Conduct driver check-ins at the end of each day to ensure all paperwork is accurate and complete.
- Collect, review, and distribute route sheets for proper data entry.
- Collaborate with internal departments to clarify roles and responsibilities in resolving service issues.
- Partner with routing specialists to optimize routes for efficiency.
- Field and respond to incoming calls and emails from customers.
- Troubleshoot and resolve delivery or pickup problems proactively.
- Assist in determining daily driver staffing levels to balance responsiveness and productivity.
- Record and distribute information from drivers to the appropriate departments.
- Communicate regularly with maintenance shop personnel.
- Maintain professional communication via email, phone, and two-way devices.
- Perform additional responsibilities as assigned by the Operations Manager.
Knowledge, Skills & Abilities
- High school diploma required; post-secondary education in logistics, transportation, or related field is an asset.
- 1–2 years of experience in dispatch, transportation, or customer service.
- Strong communication and interpersonal skills with a customer-first approach.
- Proven ability to multitask and prioritize in a fast-paced environment.
- Proficient in Microsoft Outlook, Excel, and Word.
- Advanced computer skills with accurate data entry and typing speed.
- Knowledge of the waste management or transportation industry is an asset.
- Experience with TRUX software preferred; willingness and ability to learn required.
- Ability to work extended hours, including occasional weekends.
- Additional training in transportation, logistics, or customer service (e.g., call center environment) is an asset.
We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
About GFL Environmental Inc.
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation.
Through a strategically located network of facilities across Canada the United States, GFL’s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers.
We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements.
At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.
GFL Environnement est la seule grande entreprise de services environnementaux diversifiés en Amérique du Nord offrant des services de gestion des déchets solides, de gestion des déchets liquides et d'assainissement des sols.
Grâce à un réseau stratégiquement situé au Canada et aux Etats-Unis, l'équipe professionnelle et dévouée d'employés de GFL offre un service local à plus de 4 millions de foyers sous contrat municipal et à plus de 135 000 clients industriels, commerciaux et institutionnels.
Nous offrons un engagement inégalé à l'égard du service à la clientèle, de la fiabilité et de l'efficacité, et nous mettons l'accent sur la sécurité et le respect des exigences environnementales et légales.
Chez GFL, nous croyons qu'en offrant des solutions environnementales accessibles et rentables, nous encouragerons une plus grande responsabilité environnementale et nous permettrons à nos clients et aux collectivités.
Dispatcher/Customer Service
About the role
The Dispatcher is responsible for scheduling and coordinating service to meet customer needs, ensuring that routes are executed efficiently and in compliance with company policies. This role acts as a central point of communication between drivers, operations, customer service, sales, and maintenance teams, troubleshooting potential service issues before they occur and maintaining a strong focus on customer satisfaction.
Key Responsibilities
- Schedule services and manage customer requests for service changes, ensuring completion in line with company standards.
- Dispatch calls to drivers based on route assignments and driver locations.
- Conduct driver check-ins at the end of each day to ensure all paperwork is accurate and complete.
- Collect, review, and distribute route sheets for proper data entry.
- Collaborate with internal departments to clarify roles and responsibilities in resolving service issues.
- Partner with routing specialists to optimize routes for efficiency.
- Field and respond to incoming calls and emails from customers.
- Troubleshoot and resolve delivery or pickup problems proactively.
- Assist in determining daily driver staffing levels to balance responsiveness and productivity.
- Record and distribute information from drivers to the appropriate departments.
- Communicate regularly with maintenance shop personnel.
- Maintain professional communication via email, phone, and two-way devices.
- Perform additional responsibilities as assigned by the Operations Manager.
Knowledge, Skills & Abilities
- High school diploma required; post-secondary education in logistics, transportation, or related field is an asset.
- 1–2 years of experience in dispatch, transportation, or customer service.
- Strong communication and interpersonal skills with a customer-first approach.
- Proven ability to multitask and prioritize in a fast-paced environment.
- Proficient in Microsoft Outlook, Excel, and Word.
- Advanced computer skills with accurate data entry and typing speed.
- Knowledge of the waste management or transportation industry is an asset.
- Experience with TRUX software preferred; willingness and ability to learn required.
- Ability to work extended hours, including occasional weekends.
- Additional training in transportation, logistics, or customer service (e.g., call center environment) is an asset.
We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
About GFL Environmental Inc.
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation.
Through a strategically located network of facilities across Canada the United States, GFL’s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers.
We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements.
At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.
GFL Environnement est la seule grande entreprise de services environnementaux diversifiés en Amérique du Nord offrant des services de gestion des déchets solides, de gestion des déchets liquides et d'assainissement des sols.
Grâce à un réseau stratégiquement situé au Canada et aux Etats-Unis, l'équipe professionnelle et dévouée d'employés de GFL offre un service local à plus de 4 millions de foyers sous contrat municipal et à plus de 135 000 clients industriels, commerciaux et institutionnels.
Nous offrons un engagement inégalé à l'égard du service à la clientèle, de la fiabilité et de l'efficacité, et nous mettons l'accent sur la sécurité et le respect des exigences environnementales et légales.
Chez GFL, nous croyons qu'en offrant des solutions environnementales accessibles et rentables, nous encouragerons une plus grande responsabilité environnementale et nous permettrons à nos clients et aux collectivités.