Advisor - LDG Digital
About the role
Position: Advisor -C CS&I Application
Posting ID: 5381
Dept: Clinical System and Informatics
Status: Temporary Full Time (2 years)
Role Level: PG10 ($42.77hr-$53.44hr)
Site: Cross Sites
Posted: November 20,2025
Internal Deadline: November 27,2025
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
Our Values: Compassion, Excellence, Courage
Our Goals: Quality, Access, Sustainability
Our Enablers: People, Education, Innovation, Research
When we set out to build our vision and future, we connect with our community - patients, families, visitors, physicians, staff, and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an interconnected system of care organized around patients - inside and outside the hospital.
At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety, we would like you to join Team THP!
About Trillium Health Partners (THP)
Trillium Health Partners (THP) is a leading hospital known for its commitment to patient-centered care, innovation, and excellence. Operating across three main sites—Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre—THP provides a full range of acute and specialized community-based services.
THP is dedicated to transforming healthcare by leveraging technology, data, and integrated systems. As part of this mission, Epic is at the core of our digital health strategy , supporting high-quality patient care, clinical best practices, and streamlined workflows.
Employees in roles conducive to remote work will have flexibility under the Flex First program , with the expectation of on-site presence as needed . Employees must be available to return to the workplace within 24 hours’ notice ; therefore, remote work outside the province or country is not permitted.
The Position
As Trillium and Clinical Systems and Informatics (CSI) continue to expand, the Epic Applications Analyst will play a key role in supporting, optimizing, and maintaining the Epic Health Information System (HIS) and key Regional Digital Health programs. This highly motivated individual will apply their technical expertise to support clinical workflows and ensure Epic applications meet the needs of both clinical users and business partners.
This role reports to the Manager, CSI Applications and will work closely with other teams within the CSI portfolio, and Regional Digital Programs.
Key Responsibilities
- Design, build, test, and implement Epic applications in alignment with hospital workflows.
- Analyze operational needs to configure Epic systems and inform workflow decisions by attending site visits, validation sessions, and other integrated sessions.
- Assist in customizing, testing, and deploying new Epic features and updates.
- Troubleshoot and resolve technical issues that affect clinical users, workflows, and related application areas.
- Continuously evaluate new features and releases to enhance system functionality and user experience.
- Work directly with clinical teams and business partners to understand workflows and ensure the system aligns with operational requirements.
- Collaborate with the training team to develop training content and tip sheets to support end-users.
- Identify cross-application issues and work with relevant teams to resolve them.
- Attend regular team meetings to discuss deliverables, shared issues, and upcoming milestones.
- Act as a secondary support contact for application end-users.
- Participate in an on-call rotation and be available for extended hours as required. Contribute to additional projects, initiatives, and tasks as required to support team and organizational priorities.
Preferred Qualifications
- EpicCare Ambulatory
Note : Certifications as a Principal Trainer or Credentialed Trainer do not meet this qualification.
Experience & Skills
- Bachelor’s degree in Healthcare, IT, or a related field preferred; Master’s degree is an asset.
- Minimum two years of hospital clinical and/or hospital information systems experience.
- 1–3 years of experience in configuring and supporting Epic systems in a healthcare setting.
- Experience working on application build, testing, issue resolution, and workflow integration.
- Strong background in EHR support, implementation, and optimization.
- Demonstrated ability to analyze, test, and configure clinical systems and troubleshoot complex issues.
- Excellent interpersonal, communication, and conflict-resolution skills.
- Commitment to patient and staff safety in a healthcare environment.
- Ability to work effectively in a fast-paced, collaborative setting.
- ITIL Certification (for service management and process improvement) is an asset.
- ServiceNow Experience (for IT service and incident management) is an asset.
- In good standing , with a consistent record of effective performance.
Why Join THP?
- Be part of a leading digital health transformation using Epic.
- Work in a flexible hybrid environment with a dynamic team. Gain hands-on experience in a high-impact healthcare setting.
Candidates are selected on the basis of their skill, ability, experience and qualifications.
Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion of best practices throughout THP operations, policies, and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirements listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified.
We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply, but only those selected for further consideration will be contacted.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
Advisor - LDG Digital
About the role
Position: Advisor -C CS&I Application
Posting ID: 5381
Dept: Clinical System and Informatics
Status: Temporary Full Time (2 years)
Role Level: PG10 ($42.77hr-$53.44hr)
Site: Cross Sites
Posted: November 20,2025
Internal Deadline: November 27,2025
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
Our Values: Compassion, Excellence, Courage
Our Goals: Quality, Access, Sustainability
Our Enablers: People, Education, Innovation, Research
When we set out to build our vision and future, we connect with our community - patients, families, visitors, physicians, staff, and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an interconnected system of care organized around patients - inside and outside the hospital.
At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety, we would like you to join Team THP!
About Trillium Health Partners (THP)
Trillium Health Partners (THP) is a leading hospital known for its commitment to patient-centered care, innovation, and excellence. Operating across three main sites—Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre—THP provides a full range of acute and specialized community-based services.
THP is dedicated to transforming healthcare by leveraging technology, data, and integrated systems. As part of this mission, Epic is at the core of our digital health strategy , supporting high-quality patient care, clinical best practices, and streamlined workflows.
Employees in roles conducive to remote work will have flexibility under the Flex First program , with the expectation of on-site presence as needed . Employees must be available to return to the workplace within 24 hours’ notice ; therefore, remote work outside the province or country is not permitted.
The Position
As Trillium and Clinical Systems and Informatics (CSI) continue to expand, the Epic Applications Analyst will play a key role in supporting, optimizing, and maintaining the Epic Health Information System (HIS) and key Regional Digital Health programs. This highly motivated individual will apply their technical expertise to support clinical workflows and ensure Epic applications meet the needs of both clinical users and business partners.
This role reports to the Manager, CSI Applications and will work closely with other teams within the CSI portfolio, and Regional Digital Programs.
Key Responsibilities
- Design, build, test, and implement Epic applications in alignment with hospital workflows.
- Analyze operational needs to configure Epic systems and inform workflow decisions by attending site visits, validation sessions, and other integrated sessions.
- Assist in customizing, testing, and deploying new Epic features and updates.
- Troubleshoot and resolve technical issues that affect clinical users, workflows, and related application areas.
- Continuously evaluate new features and releases to enhance system functionality and user experience.
- Work directly with clinical teams and business partners to understand workflows and ensure the system aligns with operational requirements.
- Collaborate with the training team to develop training content and tip sheets to support end-users.
- Identify cross-application issues and work with relevant teams to resolve them.
- Attend regular team meetings to discuss deliverables, shared issues, and upcoming milestones.
- Act as a secondary support contact for application end-users.
- Participate in an on-call rotation and be available for extended hours as required. Contribute to additional projects, initiatives, and tasks as required to support team and organizational priorities.
Preferred Qualifications
- EpicCare Ambulatory
Note : Certifications as a Principal Trainer or Credentialed Trainer do not meet this qualification.
Experience & Skills
- Bachelor’s degree in Healthcare, IT, or a related field preferred; Master’s degree is an asset.
- Minimum two years of hospital clinical and/or hospital information systems experience.
- 1–3 years of experience in configuring and supporting Epic systems in a healthcare setting.
- Experience working on application build, testing, issue resolution, and workflow integration.
- Strong background in EHR support, implementation, and optimization.
- Demonstrated ability to analyze, test, and configure clinical systems and troubleshoot complex issues.
- Excellent interpersonal, communication, and conflict-resolution skills.
- Commitment to patient and staff safety in a healthcare environment.
- Ability to work effectively in a fast-paced, collaborative setting.
- ITIL Certification (for service management and process improvement) is an asset.
- ServiceNow Experience (for IT service and incident management) is an asset.
- In good standing , with a consistent record of effective performance.
Why Join THP?
- Be part of a leading digital health transformation using Epic.
- Work in a flexible hybrid environment with a dynamic team. Gain hands-on experience in a high-impact healthcare setting.
Candidates are selected on the basis of their skill, ability, experience and qualifications.
Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion of best practices throughout THP operations, policies, and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirements listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified.
We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply, but only those selected for further consideration will be contacted.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.