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Onboarding Expert

Clipboard Health21 days ago
Remote
Senior Level
full_time

Top Benefits

100% Remote
Mission-driven work that improves lives
Supportive, collaborative team

About the role

Why Clipboard Exists

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

About Clipboard:

At Clipboard Health, we're on a mission to fix healthcare staffing. We connect nurses and other healthcare professionals with the facilities that need them—fast, fairly, and flexibly. And none of that happens without you .

As an Onboarding Expert , you’ll be the first real human our healthcare professionals (HCPs) connect with after signing up. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.

What You’ll Be Doing

  • Make ~75 outbound welcome calls daily to new professionals who signed up the day before.
  • Host ~7 15-minute onboarding consultations (pre-booked by professionals).
  • Send follow-up emails and texts to answer questions and ensure no one is left behind.
  • Respond to inbound messages and support tickets .
  • Keep clear documentation of all interactions.
  • Be the go-to guide and trusted partner —helping healthcare professionals feel confident, supported, and ready to take their first shift.

What Makes You a Great Fit

  • You enjoy talking to people, helping them succeed, and solving small challenges every day.
  • You’re comfortable making calls and love building rapport quickly.
  • You speak and write English clearly and professionally .
  • You’re organized, follow through on tasks, and don’t let things slip.
  • You’re curious, resourceful, and always looking for the root cause of a problem.
  • You’re quick with tools and not afraid to learn new systems.

Experience in inside sales, onboarding, or customer support is a plus—but not required. If you’re a quick learner with great communication skills, we want to hear from you.

What This Role Is NOT

  • Not cold calling — you’ll only speak with professionals who signed up the day before.
  • Not technical support — you’ll guide users but escalate deeper tech issues.
  • Not repetitive — every conversation is unique and you’ll need to think on your feet.

Why Join Clipboard Health

  • 100% Remote
  • Mission-driven work that improves lives
  • Supportive, collaborative team
  • Career growth in a fast-moving tech company

System Requirements

To succeed in this role, you must have:

  • A reliable laptop/desktop (no Chromebooks or Linux OS).
  • Minimum 20 Mbps wired internet connection.
  • Wired headset for clear communication.
  • A quiet, distraction-free workspace.
  • Stable power and internet connectivity.

Ready to empower healthcare professionals from day one?

Start your journey with Clipboard Health—fill out the form below and let’s make an impact together.

Want to know more? Please feel free to check out our Clipboard Remote Work Guidelines .

About Clipboard Health

Internet Marketplace Platforms
1001-5000

Clipboard Health connects healthcare facilities with local professionals who can work unfilled shifts. Patients get improved care, and nurses get more flexibility and higher pay. Nurses can compare work details and pay rates (or negotiate for more) in an open, transparent marketplace.

Today, healthcare facilities are understaffed, which can result in poor patient care, regulatory penalties, and employee burnout. Meanwhile, local nurses have time and want to pick up extra shifts. These two parties don’t know each other and aren’t sure if they can work together (licenses, qualifications, or even trust might get in the way). Clipboard Health exists to solve this problem.