Top Benefits
About the role
Service Appointment Coordinator
Pfaff Subaru, Guelph, ON N1K 0A4
Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you!
We're looking for an Appointment Coordinator to be the heart of our Service customer support team at Pfaff Subaru. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us!
As an Appointment Coordinator, you will be responsible for scheduling customer appointments for service and calling customers to confirm their service and appointment reminders.
Here’s What You’ll be Doing:
-
Answer phone calls and schedule customer appointments.
-
Discuss details of requested service with customers (i.e. What is involved, length of time required).
-
Telephone and email customers to remind them of upcoming appointments.
-
Communicate customer feedback to service advisor or service manager.
-
Control incoming customer traffic by assigning customers to service advisors.
-
Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.
Skills and Qualifications
-
Proficiency in Microsoft Office.
-
Detail-oriented and excellent organizational and multi-tasking skills.
-
Excellent interpersonal, communication (verbal & written English) and customer service skills.
-
Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
Why Work For Pfaff?
-
Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
-
Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
-
Vacation and Paid Time Off - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity!
-
Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
-
Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.
We thank all applicants for their interest in Pfaff Automotive Partners
Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
About Pfaff Automotive Partners Inc.
Pfaff Automotive Partners started in 1964 out of a desire to provide the best customer service experience in the industry.
In 2021, Pfaff Automotive Group was acquired by Lithia & Driveway, the largest automotive retailer in North America.
With these two powerful brands, we're focused on making buying and servicing a car or motorcycle as easy as possible. This is done with a diverse set of brands and advanced e-commerce capabilities that provide modern customers with an unlimited range of options to suit their needs and lifestyles.
Top Benefits
About the role
Service Appointment Coordinator
Pfaff Subaru, Guelph, ON N1K 0A4
Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you!
We're looking for an Appointment Coordinator to be the heart of our Service customer support team at Pfaff Subaru. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us!
As an Appointment Coordinator, you will be responsible for scheduling customer appointments for service and calling customers to confirm their service and appointment reminders.
Here’s What You’ll be Doing:
-
Answer phone calls and schedule customer appointments.
-
Discuss details of requested service with customers (i.e. What is involved, length of time required).
-
Telephone and email customers to remind them of upcoming appointments.
-
Communicate customer feedback to service advisor or service manager.
-
Control incoming customer traffic by assigning customers to service advisors.
-
Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.
Skills and Qualifications
-
Proficiency in Microsoft Office.
-
Detail-oriented and excellent organizational and multi-tasking skills.
-
Excellent interpersonal, communication (verbal & written English) and customer service skills.
-
Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
Why Work For Pfaff?
-
Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.
-
Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
-
Vacation and Paid Time Off - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity!
-
Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
-
Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.
We thank all applicants for their interest in Pfaff Automotive Partners
Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
About Pfaff Automotive Partners Inc.
Pfaff Automotive Partners started in 1964 out of a desire to provide the best customer service experience in the industry.
In 2021, Pfaff Automotive Group was acquired by Lithia & Driveway, the largest automotive retailer in North America.
With these two powerful brands, we're focused on making buying and servicing a car or motorcycle as easy as possible. This is done with a diverse set of brands and advanced e-commerce capabilities that provide modern customers with an unlimited range of options to suit their needs and lifestyles.