About the role
Job Description:
In accordance with the Vision, Purpose, and Values, and strategic direction of the Island Health (Vancouver Island Health Authority) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Coordinator, HR Access, the Team Lead, HR Access, is responsible for supporting the day-to-day workflow of the HR Access Team. The Team Lead monitors workflow issues and/or staff performance concerns and provides reports to the Coordinator. Ensures a fully integrated, high quality and effective service is provided, meeting daily operational and pay day objectives and deadlines in an efficient and timely manner. The Team Lead participates in the department planning process and works with the Process Improvement Analyst and Coordinator to assist with implementation of new processes and ensures adherence to all departmental processes. Makes recommendations for further process improvements post implementation, assisting with updating process documentation as required.
The Team Lead assists with Call Centre administration, pay query administration and making sure that operational flow and requirements of the Call Centre are followed. Conducts on-going audits and assists in creating associated reports according to operational requirements of the Call Centre.
####QUALIFICATIONS:
####Education, Training And Experience
A level of education, training and experience equivalent to a Diploma in Business, Finance, Administration, Human Resources or a related discipline.
####Skills And Abilities
- One (1) to three (3) years' recent related experience preferably and in a complex healthcare setting and/or Call Centre setting and up to one (1) year recent related supervisory experience.
- Demonstrated leadership, supervisory, organization and interpersonal skills.
-
Ability to work successfully within team environment and foster a positive work culture.
-
Ability to lead, train, mentor and coach.
-
Strong change management skills.
-
Proven interpersonal and telephone handling skills including a professional attitude and excellent oral and written communication skills, tact and ability to deal with difficult clients.
-
Knowledge of employee life events (new hires, position transfers, benefits, retirement, terminations) in a multi-site, multi-union organization applying public sector collective agreements.
-
Strong computer and keyboarding skills and extensive knowledge of the following applications:
-
HRIS (Human Resource Information System)
-
Database and Web-based applications
-
Complex call centre phone system
-
Demonstrated ability to operate related equipment and office software such as MS Office (including Word, Excel, Access, Outlook, PowerPoint,) Internet Explorer, HP Open View and various search engines.
-
Excellent client relation skills including strong written and verbal communication skills and solution seeking approaches to problem solving. Excellent customer service skills including the ability to establish and maintain effective working relationships with all levels of staff, the general public and external agencies.
-
Demonstrated ability to communicate effectively with others at all levels within the organization and with external agencies and the public.
-
Ability to set and maintain priorities, meet deadlines; strong multi-tasking skills, and be results oriented.
-
Ability to act with tact and diplomacy under the work pressures of time and pace with emotional stability
-
Ability to deal with personal and confidential matters appropriately.
-
Ability to multi-task and prioritize workload in a large, fast-paced, multi-union high volume environment.
-
Ability to work efficiently with limited supervision in a team environment.
-
Excellent keyboarding and numeric skills.
-
Proven analytical skills with attention to detail.
-
Physical ability to carry out the duties of the position and to sit for long periods of time in a Call Centre environment
-
Job Requirements: https://jd.viha.ca/JD4046.pdf
About Island Health
Island Health operates primary care clinics in Anacortes and on Orcas Island, and serves patients across three counties (Skagit, Island and San Juan). Our specialty services are extensive and rapidly adapting to meet the needs of our community. At Island Health, our patients are cared for by dedicated medical professionals who live and work in the community. We are a small but mighty health system, renowned for our holistic approach to patient care where our healthcare professionals treat our patients with compassion and respect. As a 5-star rated Medicare hospital and a top 100 rural hospital in the United States, patients can expect the highest quality of care where they actively participate in their healthcare planning and goal-setting.
Island Health is a Public Hospital District (Skagit County PHD No. 2) governed by a board of five commissioners whose boundaries include Fidalgo, Cypress, Guemes and Sinclair islands.
Island Health provides an innovative and growing environment for our employees to further their careers, and as a 43-bed hospital we provide a range of services and exceptional quality of care typically found in a larger facility including cancer care: physical, occupational and speech therapy; wound care; sleep wellness; psychiatry and behavioral services; family practice and specialty clinics; and much more.
Located in Anacortes, Washington, a vibrant seaside community focused on wellness, residents enjoy the exceptional quality of life the region offers including excellent schools, abundant recreational activities, and a community for artists.
To experience the culture of Anacortes, please visit: www.anacortes.org.
Island Health is your destination for opportunity and we are always recruiting. Please visit our careers page to learn more about our current positions, www.islandhealth.org/careers.
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About the role
Job Description:
In accordance with the Vision, Purpose, and Values, and strategic direction of the Island Health (Vancouver Island Health Authority) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Coordinator, HR Access, the Team Lead, HR Access, is responsible for supporting the day-to-day workflow of the HR Access Team. The Team Lead monitors workflow issues and/or staff performance concerns and provides reports to the Coordinator. Ensures a fully integrated, high quality and effective service is provided, meeting daily operational and pay day objectives and deadlines in an efficient and timely manner. The Team Lead participates in the department planning process and works with the Process Improvement Analyst and Coordinator to assist with implementation of new processes and ensures adherence to all departmental processes. Makes recommendations for further process improvements post implementation, assisting with updating process documentation as required.
The Team Lead assists with Call Centre administration, pay query administration and making sure that operational flow and requirements of the Call Centre are followed. Conducts on-going audits and assists in creating associated reports according to operational requirements of the Call Centre.
####QUALIFICATIONS:
####Education, Training And Experience
A level of education, training and experience equivalent to a Diploma in Business, Finance, Administration, Human Resources or a related discipline.
####Skills And Abilities
- One (1) to three (3) years' recent related experience preferably and in a complex healthcare setting and/or Call Centre setting and up to one (1) year recent related supervisory experience.
- Demonstrated leadership, supervisory, organization and interpersonal skills.
-
Ability to work successfully within team environment and foster a positive work culture.
-
Ability to lead, train, mentor and coach.
-
Strong change management skills.
-
Proven interpersonal and telephone handling skills including a professional attitude and excellent oral and written communication skills, tact and ability to deal with difficult clients.
-
Knowledge of employee life events (new hires, position transfers, benefits, retirement, terminations) in a multi-site, multi-union organization applying public sector collective agreements.
-
Strong computer and keyboarding skills and extensive knowledge of the following applications:
-
HRIS (Human Resource Information System)
-
Database and Web-based applications
-
Complex call centre phone system
-
Demonstrated ability to operate related equipment and office software such as MS Office (including Word, Excel, Access, Outlook, PowerPoint,) Internet Explorer, HP Open View and various search engines.
-
Excellent client relation skills including strong written and verbal communication skills and solution seeking approaches to problem solving. Excellent customer service skills including the ability to establish and maintain effective working relationships with all levels of staff, the general public and external agencies.
-
Demonstrated ability to communicate effectively with others at all levels within the organization and with external agencies and the public.
-
Ability to set and maintain priorities, meet deadlines; strong multi-tasking skills, and be results oriented.
-
Ability to act with tact and diplomacy under the work pressures of time and pace with emotional stability
-
Ability to deal with personal and confidential matters appropriately.
-
Ability to multi-task and prioritize workload in a large, fast-paced, multi-union high volume environment.
-
Ability to work efficiently with limited supervision in a team environment.
-
Excellent keyboarding and numeric skills.
-
Proven analytical skills with attention to detail.
-
Physical ability to carry out the duties of the position and to sit for long periods of time in a Call Centre environment
-
Job Requirements: https://jd.viha.ca/JD4046.pdf
About Island Health
Island Health operates primary care clinics in Anacortes and on Orcas Island, and serves patients across three counties (Skagit, Island and San Juan). Our specialty services are extensive and rapidly adapting to meet the needs of our community. At Island Health, our patients are cared for by dedicated medical professionals who live and work in the community. We are a small but mighty health system, renowned for our holistic approach to patient care where our healthcare professionals treat our patients with compassion and respect. As a 5-star rated Medicare hospital and a top 100 rural hospital in the United States, patients can expect the highest quality of care where they actively participate in their healthcare planning and goal-setting.
Island Health is a Public Hospital District (Skagit County PHD No. 2) governed by a board of five commissioners whose boundaries include Fidalgo, Cypress, Guemes and Sinclair islands.
Island Health provides an innovative and growing environment for our employees to further their careers, and as a 43-bed hospital we provide a range of services and exceptional quality of care typically found in a larger facility including cancer care: physical, occupational and speech therapy; wound care; sleep wellness; psychiatry and behavioral services; family practice and specialty clinics; and much more.
Located in Anacortes, Washington, a vibrant seaside community focused on wellness, residents enjoy the exceptional quality of life the region offers including excellent schools, abundant recreational activities, and a community for artists.
To experience the culture of Anacortes, please visit: www.anacortes.org.
Island Health is your destination for opportunity and we are always recruiting. Please visit our careers page to learn more about our current positions, www.islandhealth.org/careers.