IT Fulfilment Coordinator
Top Benefits
About the role
Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose Summary:
The Fulfilment Coordinator ensures that all IT hardware, software, and service requests move smoothly from requisition through delivery, installation, and financial close-out. By orchestrating purchase orders, vendor logistics, asset records, and internal approvals, the role underpins inventory accuracy, cost-effective sourcing, and a positive “customer” experience for end users across the organization.
Key Accountabilities:
- Coordinate End-to-End Fulfilment of IT hardware, software, and services, ensuring smooth processes from requisition to delivery, installation, and financial close-out.
- Review and Validate Requests for completeness, accurate coding, and clarity, setting delivery expectations and service levels.
- Procure-to-Pay Oversight, including creating and tracking purchase orders, engaging with vendors, and managing lead times or alternative solutions.
- Oversee Logistics & Deployment, including shipping, receiving, imaging, installations, and coordination with vendors and technicians.
- Maintain Inventory Accuracy, reconciling system records with physical counts, supporting redeployments and secure disposals.
- Ensure Financial Close-Out, matching invoices to POs, preparing monthly chargebacks, and assisting with accruals and budget tracking.
- Monitor and Improve Fulfilment KPIs, recommend process/tooling enhancements, and document standard operating procedures.
- Support Project Delivery, contributing to planning, budgeting, resource tracking, reporting, and maintaining project documentation.
- Report Project Performance, preparing weekly status and milestone reports, schedule variance analysis, and leadership dashboards.
- Assist with Portfolio and Resource Management, including intake cycle, capacity planning, and time reporting compliance.
- Engage Stakeholders, support PMs in vendor coordination, and consolidate project status for executive-level portfolio reviews.
- Champion Change and Improvement, support organizational change management, challenge the status quo, and help with training and communications.
Education, Experience, and Qualifications:
- 3–5 years of experience in enterprise IT or project environments, with 2+ years in IT asset management, procurement, or logistics; ideally in nonprofit or multi-site settings.
- Proficient with ERP/ITSM platforms (e.g., ServiceNow), advanced Excel (pivot tables, VLOOKUP/XLOOKUP), and understanding of general ledger coding and chargebacks.
- Experience managing project financials, including budgets, forecasts, and financial tracking across multiple initiatives.
- Strong grasp of the fulfilment lifecycle, including scheduling, documentation, central repository management, and tracking deliverables.
- Detail-oriented and analytical, with a strong ability to maintain data accuracy, detect inconsistencies, and enforce compliance.
- Effective communicator, skilled in vendor negotiations, stakeholder engagement, and promoting realistic timelines.
- Problem-solver with a customer focus, balancing cost efficiency with timely service delivery.
- Thrives in dynamic settings, demonstrating adaptability, multitasking, and independent prioritization of complex tasks.
Compensation:
The target hiring range for this position is $55,693.49 to $69,616.86 with a maximum of $83,540.23.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
Recruitment.Accommodations@salvationarmy.ca
if you have a need for any accommodation and we will be pleased to discuss this with you.
About The Salvation Army
The Salvation Army is the nation's largest direct provider of social services.
Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code.
By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country.
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
IT Fulfilment Coordinator
Top Benefits
About the role
Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose Summary:
The Fulfilment Coordinator ensures that all IT hardware, software, and service requests move smoothly from requisition through delivery, installation, and financial close-out. By orchestrating purchase orders, vendor logistics, asset records, and internal approvals, the role underpins inventory accuracy, cost-effective sourcing, and a positive “customer” experience for end users across the organization.
Key Accountabilities:
- Coordinate End-to-End Fulfilment of IT hardware, software, and services, ensuring smooth processes from requisition to delivery, installation, and financial close-out.
- Review and Validate Requests for completeness, accurate coding, and clarity, setting delivery expectations and service levels.
- Procure-to-Pay Oversight, including creating and tracking purchase orders, engaging with vendors, and managing lead times or alternative solutions.
- Oversee Logistics & Deployment, including shipping, receiving, imaging, installations, and coordination with vendors and technicians.
- Maintain Inventory Accuracy, reconciling system records with physical counts, supporting redeployments and secure disposals.
- Ensure Financial Close-Out, matching invoices to POs, preparing monthly chargebacks, and assisting with accruals and budget tracking.
- Monitor and Improve Fulfilment KPIs, recommend process/tooling enhancements, and document standard operating procedures.
- Support Project Delivery, contributing to planning, budgeting, resource tracking, reporting, and maintaining project documentation.
- Report Project Performance, preparing weekly status and milestone reports, schedule variance analysis, and leadership dashboards.
- Assist with Portfolio and Resource Management, including intake cycle, capacity planning, and time reporting compliance.
- Engage Stakeholders, support PMs in vendor coordination, and consolidate project status for executive-level portfolio reviews.
- Champion Change and Improvement, support organizational change management, challenge the status quo, and help with training and communications.
Education, Experience, and Qualifications:
- 3–5 years of experience in enterprise IT or project environments, with 2+ years in IT asset management, procurement, or logistics; ideally in nonprofit or multi-site settings.
- Proficient with ERP/ITSM platforms (e.g., ServiceNow), advanced Excel (pivot tables, VLOOKUP/XLOOKUP), and understanding of general ledger coding and chargebacks.
- Experience managing project financials, including budgets, forecasts, and financial tracking across multiple initiatives.
- Strong grasp of the fulfilment lifecycle, including scheduling, documentation, central repository management, and tracking deliverables.
- Detail-oriented and analytical, with a strong ability to maintain data accuracy, detect inconsistencies, and enforce compliance.
- Effective communicator, skilled in vendor negotiations, stakeholder engagement, and promoting realistic timelines.
- Problem-solver with a customer focus, balancing cost efficiency with timely service delivery.
- Thrives in dynamic settings, demonstrating adaptability, multitasking, and independent prioritization of complex tasks.
Compensation:
The target hiring range for this position is $55,693.49 to $69,616.86 with a maximum of $83,540.23.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
Recruitment.Accommodations@salvationarmy.ca
if you have a need for any accommodation and we will be pleased to discuss this with you.
About The Salvation Army
The Salvation Army is the nation's largest direct provider of social services.
Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code.
By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country.
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.